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Zuma

Zuma

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Claimed

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Overview

Zuma AI is transforming multifamily operations with Kelsey, an agentic AI built for your full resident lifecycle. Designed for property managers and multifamily operators, Kelsey automates leasing, rent collections, voice AI workflows, and more.

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Starting Price
$

Free

Zuma Specifications

  • Tenant Management
  • Lease Management
  • Rent Collection
  • Maintenance Requests

Zuma Features

Agentic AI-Workflows

Zuma AI gotes beyond scripted bot response. Kelsey autonomously handles leasing, rent collections, and resident workflows while escalating seamlessly when human support is needed.

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Omni-Channel Communication

Kelsey engages prospects and residents wherever they are, web, text, email, phone, or ILS, ensuring no lead or inquiry is missed.

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Always-On Availability

Responds instantly, 24/7/365, capturing every opportunity and providing reliable resident support without the need for additional headcount.

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Personalized Leasing Journeys

Kelsey tailors interactions using real-time pricing, availability, and renter preferences, creating human-like conversations that drive higher conversions.

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Centralized, Multifamily-Specific Solution

Purpose-built for multifamily operators, with deep PMS/CRM integrations, portfolio-wide reporting, and human-in-the-loop design that combines AI speed with human trust.

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Zuma Pricing

Free

Pilot Program

  • Automated Tour Scheduling

  • Automated Lead Engagement

  • Automated Lead Nurturing

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

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Frequently Asked Questions

What is Kelsey by Zuma AI?

Kelsey is the name of our AI Leasing Assistant, purpose-built for multifamily. She automates leasing, rent collections, and voice AI workflows while working alongside human teams to improve efficiency and resident experience.

What is the onboarding process like at Zuma AI?

Onboarding is fast, fully supported, and tailored to your workflows. Since we integrate with you CRM & PMS, you can launch quickly while maintaining your brand voice from day one. Customers consistently praise our white-glove Strategic Account Management.

What is the ROI on deployment of Zuma AI?

Zuma AI delivers measurable ROI by boosting occupancy, NOI, and team productivity. Customers see faster lead-to-lease conversions, higher tour volume, and reduced delinquency thanks to Kelsey’s 24/7 leasing, collections, and resident support. Onsite community teams save thousands of hours each week as routine busywork is automated, freeing staff to focus on resident experience

What does the AI + human-in-the-loop hybrid model mean?

Unlike general AI chatbots, Kelsey combines agentic AI automation with human-in-the-loop support, ensuring speed, accuracy, and empathy. You onsite team or our real human operators steps (24/7) for complex queries or issues where Kelsey needs to triage for human support.

How does Kelsey integrate with my current systems?

Kelsey connects with leading PMS and CRM platforms like Yardi, RealPage, and Entrata to provide accurate pricing, availability, and seamless data sync across your portfolio.

How does Kelsey communicate with prospects?

Kelsey works around the clock, meeting prospects wherever they are. She responds instantly to ILS leads, handle phone calls, send emails, and interface via live chat to book tours, answer questions, and support residents in real time, 24/7/365.