Reply is a cloud-based CRM tool focused on lead generation, contact management and email automation which enables businesses to nurture their leads and attract more customers. With its activity-focused tools and features, it offers solutions which can serve to improve outbound and inbound sales. Reply allows users to find their prospective customers with its reply finder tool and makes them search contacts by using parameters such as company, role, experience or name.

The platform provides users the option of putting their outbound sales efforts on autopilot, enabling them to enhance their revenue by scaling their sales while engaging leads and connecting to the potential customers. The users can keep each communication personal while their outreach is still on autopilot. With Reply’s campaign wizard feature, users can streamline their workflows and send personalized messages to their audience. Metrics such as delivery rate, open rate, reply rate, not reachable or interested also make the users aware of their campaign performance.

Pricing: Pricing starts at $50.00/month/user while full functionality is offered at $500.00/month/user.

USP: Reply enables integration with popular customer relationship management (CRM) solutions such as Salesforce, Pipedrive, Close.io, Prospectify, and Base CRM.

Support: Support is provided online.

Product Advantages: Users are able to customize each email. It also offers powerful automation with reporting and lead qualification. Offers features for both simple and complicated users.

Product Limitations: Difficult to organize and manage lists. Product Pricing per number of contacts is high.

Reply


Reply reviews

Overall Rating

5 Reviews

Excellent
80%
Good
0%
Average
20%
Poor
0%
Terrible
0%

Erwin

Creative Research Ltd.

2-10 employees

September 2019

Reply is a need

Pros:
Reply has a very good user experience, so I strongly recommend that everyone should give it a try. A comprehensive set of features for efficient marketing automation outbound and inbound. The customer support is great, and they are available 24/7.

Cons:
None so far.

Alex

OnSched

11-50 employees

September 2019

Not good but works.

Pros:
The only feature that I really liked in this software was the bar on the left of the email, which displayed how good an email would be by using AI technology.

Cons:
It didn’t work for us because of so many bugs. The editor had many bugs due to which a lot of our time was utilized in editing the emails, we had to write it in google docs and then paste it in Reply.

Carl

BizAutomation.com

2-10 employees

September 2019

Easy

Pros:
You can trust this tool, as long as it keeps doing what you need it to do.

Cons:
You can reach support only through chat, and there isn’t a way to call them. Due to limited support, you might get stuck with something and won’t be able to do anything about it. The user interface at times can be extremely complicated. I had to cancel my subscription due to lack of support.

Satbyul

Goodlugg

11-50 employees

August 2019

Good software

Pros:
If you are someone who works in the sales team, then this product is literally for you. It is an amazing application. It is simple and easy to use. It is easy to send personalized emails and follow-ups at scale.

Cons:
Their free trials are only for 14 days. The integrations and reports are complex, they can make it more simple and easier to use.

Alexander

Apolitical

11-50 employees

June 2019

A tool for start-ups

Pros:
It is a great tool. We are able to send 400 emails each day from 3 different email addresses separately with our subscription. We can schedule follow-ups with this tool and it also lets us personalize our emails.

Cons:
The email report that is generated for each campaign isn’t that accurate. It often says that we have received 2 replies whereas we actually have received 5 replies.

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