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CareCloud Vs Epic: A Comprehensive Comparison

CareCloud Vs Epic: A Comprehensive Comparison

Published at Jul 03, 2025· 6 mins Read

Written by

Rabia Aamir

Senior Technical Content Writer

*Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Selecting the right EHR system often comes down to how well the software aligns with the structure and scale of your practice. At the same time, functionality and compliance remain essential; the way a solution adapts to different care models, patient volumes, and organizational workflows can significantly influence long-term outcomes.

CareCloud and Epic, in this manner, are two well-established platforms that reflect distinct approaches to electronic health records (EHRs). CareCloud is designed to increase revenue to support growing medical practices. In comparison, Epic is built to serve enterprise-level health systems with deeply integrated capabilities across the care continuum.

This comparison provides a detailed look at CareCloud vs Epic, outlining their key functionalities, user experiences, and pricing. Whether you are seeking flexibility for a mid-sized clinic or an efficient system for a large health network, understanding the strengths of each software will help you make an informed decision.

Head On Comparison

CareCloud EHR is a comprehensive cloud-based platform tailored for practices of all sizes. It offers a suite of various tools designed to increase revenue, reduce administrative tasks, and improve patient care. It integrates solutions for clinical documentation, revenue cycle management (RCM), practice operations, and patient engagement. CareCloud also puts emphasis on usability through its intuitive interface and supports seamless interoperability through real-time data exchange with labs, pharmacies, and healthcare systems.

On the other hand, Epic is an electronic medical records (EMR) solution designed for large healthcare systems, hospitals, and medical centers. According to the latest data, Epic System Corporation holds the largest share among EHR vendors in the US with 28.21% of the market. It manages patient data, streamlines workflows, and enhances the operational efficiency of healthcare organizations. Epic EMR supports deep interoperability across care settings and delivers precision tools for predictive analytics and specialty-specific workflows.

CareCloud Vs Epic: At A Glance

Feature	CareCloud	Epic
Practice Management	✓	✗
Revenue Cycle Management	✓	✓
Voice Recognition	✓	✓
Interoperability	✓	✓
Telehealth	✓	✓
AI-Capabilities	✓	✓
Integrated Clearinghouse	✓	✗

Comparing Strengths And Weaknesses

CareCloud

Epic

Pros:

Easy to use, seamless navigation

User-friendly drag-and-drop patient check-in

Responsive customer support

Cons:

Limited note templating flexibility

Inflexible recurring appointment management

Pros:

Allows easy customization of the dashboard and reports

Streamlined navigation with annual upgrades

Unified access to patient records

Cons:

May have limited flexibility in SOAP templates

Occasional file attachment issues

Side-By-Side Feature Comparison

1. Interoperability

CareCloud offers interoperability through the ‘CareCloud Connector’, a cloud-based integration engine that enables secure and seamless collaboration among healthcare providers. It supports HL7, CCD, and Fast Healthcare Interoperability Resources (FHIR) standards to ensure compliance and streamlined communication across care settings. The Connector also facilitates real-time data sharing, reducing redundancy, and supporting better clinical decision-making.

Epic, on the other hand, is widely recognized for its broad interoperability infrastructure. It enables health systems to exchange data via ‘Care Everywhere’, connecting with thousands of organizations using industry-standard protocols such as FHIR. This allows patients to send information to third-party apps of their choice. The software also checks for duplicate orders to help users avoid requesting labs the patients have already completed.

Winner: Epic stands out due to its nationwide interoperability capabilities and for providing a comprehensive and scalable data exchange infrastructure.

2. AI Capabilities

CareCloud integrates AI through its ‘cirrusAI’, which enhances both administrative and clinical workflows. It uses AI to automate appointment scheduling, streamline documentation, identify revenue opportunities, and surface actionable insights from patient data. The tool is designed to improve overall efficiency and reduce administrative burden for practices looking to optimize daily operations.

In contrast, Epic incorporates AI across its platform using advanced models that support diagnostics, clinical decision support, and personalized care planning. Its AI tools extend into genomics, ambient documentation, and population health. They are directly integrated into clinical workflows so the providers can offer quality care. Its Generative AI feature personalizes patient response, streamlines handoff summaries, and delivers updated insights from providers.

Winner: It’s a tie between CareCloud and Epic – CareCloud focuses more on administrative optimization, and Epic excels in clinical decision support with their AI capabilities.

3. Patient Experience

CareCloud enhances patient experience through ‘Breeze’, a modern, mobile-first solution that simplifies check-ins, appointment scheduling, payments, and registration. It offers digital intake forms, e-signatures, and real-time eligibility checks, designed to reduce wait times and administrative friction. Breeze also enables practices to provide a consistent and contactless experience while improving front-office efficiency and patient satisfaction.

Epic delivers an efficient patient experience through ‘MyChart,’ which empowers patients with full access to their health records, appointment scheduling, prescription refills, telehealth visits, and secure messaging. The platform also offers ‘MyChart Bedside’ for patients that allows real-time access to their care plans, members of their care team, education, and more.

Winner: Epic edges out due to its comprehensive, patient-centered tools that support long-term engagement, care coordination, and personalized access across the care journey.

4. Telehealth

CareCloud offers an integrated HIPAA-compliant telehealth solution that enables virtual visits directly within its EHR interface. It allows screen sharing, allowing providers to review reports easily during sessions. CareCloud’s telehealth functionality eliminates data silos and improves care coordination by ensuring that patients’ data flows smoothly. It supports multi-participant video calls for up to 5 attendees, making it easier for patients to add their family members for more collaborative care.

On the other hand, Epic delivers a ‘Convenient Care’ framework that supports scheduled and on-demand video visits and message-based e-visits. Its ‘Telehealth Anywhere’ offers visits from partner organizations while also offering smart scheduling tools. Epic also integrates virtual care into its patient portal called MyChart to provide patients with a unified platform for ongoing remote engagement across care teams.

Winner: Epic wins the round for its versatile virtual care capabilities that go beyond scheduling video visits to deeper patient engagement.

Pricing Plans For CareCloud And Epic

CareCloud has a transparent pricing model with three plans, each consisting of various features while catering to different types of organizational needs. This includes:

CareCloud Central – $349/provider/month
CareCloud Complete – $629/provider/month
CareCloud Concierge – 3-7% of practice collections

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

However, Epic follows a flexible pricing model, where the pricing starts from $1,200/provider/month. It is tailored to the number of users and the requirements of a healthcare organization. The overall cost may depend on various factors such as features, integration options, specialty size, and implementation process. This flexibility ensures that practices can scale up accordingly.

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Overall, CareCloud offers a more straightforward pricing structure with an affordable starting point. But if you are looking for an EHR with a flexible approach towards plans, then Epic might be a good choice for you.

What Users Have To Say?

Users highlight different strengths and weaknesses of CareCloud and Epic.

CareCloud is appreciated by many users for its intuitive design and patient-facing tools. Numerous healthcare professionals have praised it for its simple interface, particularly in areas such as patient check-in and scheduling. One reviewer has stated that switching to CareCloud has increased their workflow productivity, while the others have commended its responsive customer support.

However, some users have reported occasional challenges with appointment management, particularly around modifying or deleting recurring appointments. Others have noted that the platform offers limited flexibility when it comes to customizing clinical templates.

Epic, on the other hand, is widely recognized for its enterprise-grade capabilities and unified architecture. Users frequently praise its extensive interoperability, smooth transition between inpatient and outpatient care, and its ability to centralize clinical documentation. While appreciating its dot phrasing, one certified clinical research coordinator states.

“The best feature, I think, is the depth of the 'dot phrases,’ they cut your note-taking time into a fraction. The customer support is wonderful, quick, helpful, and efficient.”

On the downside, Epic is often reported to have limited flexibility in SOAP templates and issues with file attachment on the system. Other users have raised concerns regarding excessive clicks to navigate from one feature to another.

CareCloud Vs Epic: Final Verdict

Choosing between CareCloud and Epic comes down to understanding the scale and demand of your healthcare operations. CareCloud is better suited for small to large-sized practices seeking a user-friendly platform with transparent pricing, built-in revenue tools, and efficient front-office solutions. It offers features such as Breeze, cirrusAI for patient engagement, and efficient documentation.

Whereas Epic is designed for large health organizations. It offers a comprehensive interoperability framework, powerful AI tools, and a deeply integrated patient experience through MyChart.

Ultimately, the choice depends on your practice size, budget, and operational goals.