Since 2015, healthcare vendors have significantly improved, as reflected in the remarkable growth of the global urgent care center market. This market is projected to surge from $24.3 billion in 2023 to $37.3 billion by 2032, with a CAGR of 5.1%. These advancements underline the vital role of specialized urgent care electronic medical records (EMR) software in modern healthcare.
By ensuring efficient workflows and exceptional patient care, these systems amplify the benefits of electronic medical records (EHRs) for patients, such as improved treatment accuracy and satisfaction. This blog will explore the most popular EMR systems in urgent care, helping you discover the right fit for your facility.
- NextGen Enterprise EHR – Known for its customization options
- eClinicalWorks – Renowned for its user-friendly interface
- AdvancedMD EHR – Recognized for its extensive features for small to medium-sized clinics
- Epic EMR – Famous for its large-scale, highly integrated system
- PrognoCIS – Appraised for its custom solutions
While there is no shortage of urgent care EMR systems, our top five picks stand out for their advanced capabilities that go beyond the basic features beneficial for urgent care practices mentioned below:
- Revenue Cycle Management (RCM): Efficient RCM tools streamline billing, insurance claims, and payment processes, ensuring financial stability and faster reimbursements for urgent care facilities
- Patient Portal: Secure portals empower patients to book appointments, view medical records, and communicate with providers, enhancing transparency and engagement
- Telehealth: Integrated telehealth features enable remote consultations, expanding care access while reducing physical visits
- Documentation And Templates: Pre-built, customizable templates save time and reduce errors, making documentation seamless for busy providers
- E-Prescription: Electronic prescription capabilities ensure accurate and timely medication delivery while reducing pharmacy errors
Software Name | Free Trial | Monthly Cost | Billing Automation | Claim Management | EHR Integration | Customizable Templates | Patient Portal | Telemedicine Options | Training |
NextGen | ❌ | Subscription-based custom pricing | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
eClinical Works | ✅ | Starting: $449/month | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
AdvancedMD | ✅ | Custom Pricing | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Epic | ❌ | Custom Pricing | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
PrognoCIS | ❌ | Starting: $280/month | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
NextGen is an EHR and practice management system specifically designed for urgent care centers and various other medical practices. This urgent care software benefits healthcare providers by offering integrated solutions that address various medical challenges, such as documentation overload, billing inefficiencies, and regulatory compliance challenges.
Here are some of its top features that benefit urgent care centers:
- Online Appointment Scheduling: Allows patients to book appointments online, reducing phone volume and wait times while enhancing patient satisfaction
- Insurance Verification: Automates real-time eligibility checks, ensuring accurate billing and reducing claim denials
- SOAP Notes: Uses artificial intelligence (AI) to generate structured notes from patient-provider conversations, saving documentation time and reducing provider burnout
- Reporting And Analytics: Provides comprehensive data analysis and reporting tools to track performance, improve patient care, and streamline operations
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How Much Does NextGen Cost?
The vendor offers a subscription-based pricing model with custom NextGen pricing quotes that depend on the size, requirements, and preferences of your healthcare organization.
Unique to urgent care settings, eClinicalWorks is a cloud-based EHR and practice management solution that streamlines processes using AI to automate tasks and enable healthcare practitioners to focus on providing quality care. The platform addresses several medical complexities to enhance the overall patient experience.
The following are some of the noteworthy features:
- Medication Management: Manages and documents medication administration using electronic medication administration record (eMAR) to ensure accurate medication tracking
- Tracking Board: Provides real-time updates by tracking patient orders, displaying out-of-range vitals, and monitoring patient wait times, enhancing workflow efficiency
- Patient Kiosks: Allows patients to check in using self-service kiosks, verify their identity, update information, sign consent forms, and make payments
- Artificial Intelligence: Includes AI-powered tools like ambient listening for documentation, AI medical scribes, and real-time insurance eligibility checks
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How Much Does eClinicalWorks Cost?
The following are the three eClinicalWorks pricing plans:
- EHR Only – $449/month/provider
- EHR with Practice Management – $599/month/provider
- RCM as a Service – 2.9% of the total practice collections
Disclaimer: Pricing is subject to change.
AdvancedMD stands out as a cloud-based EHR, practice management, and medical billing software tailored to meet the unique requirements of urgent care centers. The platform offers several healthcare solutions, such as customizable templates and intuitive workflows, virtual practice capabilities, reputation management, revenue cycle management, and patient kiosks.
Here’s a list of AdvancedMD features to address urgent care center needs:
- Patient Rooming: Tracks patient locations within the office, reducing wait times and improving workflow efficiency
- Patient Card: Provides quick access to patient data, enhancing clinical documentation speed and accuracy
- Secure Patient Messaging: Facilitates communication between patients and providers, improving patient engagement and satisfaction
- Clinical Quality Measures (CQM) Reporting: Simplifies tracking and reporting of quality measures, ensuring compliance with regulatory requirements and improving patient care
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How Much Does AdvancedMD Cost?
The vendor offers three AdvancedMD pricing options:
- Build A Bundle – Custom Pricing
- Software Pricing – Custom Pricing
- RCM Pricing – 4% - 8% of total practice collections
Epic EHR software offers several solutions to meet the diverse needs of hospitals, health systems, and clinics. It allows seamless data exchange between different healthcare systems. Moreover, this urgent care EHR is primarily used in hospital environments, supporting inpatient care and outpatient facilities. It also incorporates inventory management tools, offering a holistic approach to healthcare operations.
Some of its best features include:
- Capacity Management: Tracks and manages patient flow and capacity in real-time across the organization to optimize bed and staff utilization while reducing patient wait times
- Population Health Tools: Monitors patient care and acts with precise engagement to keep patients healthy or improve chronic conditions
- Artificial Intelligence: Uses AI for predictive modeling, generating draft messages, and providing insights from data to improve clinician efficiency and enhance patient care through early intervention
- Coding Assistant: Automates coding tasks and generates draft responses for coding queries, reducing errors and speeding up the coding process
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How Much Does Epic Cost?
The vendor has not disclosed the pricing. However, the software offers flexible pricing plans that can be tailored to meet the growing needs of your healthcare practice.
Specializing in urgent care, PrognoCIS offers tailored solutions that address the unique challenges faced by these practices. This cloud-based EHR and practice management system provides several functionalities. Known for its customizable solutions, PrognoCIS is frequently adopted by practices seeking a scalable system that aligns with their operational and clinical goals.
Some of its best features include:
- Priority Status: Allows urgent care centers to flag high-priority patients, ensuring they receive immediate attention and care
- Real-Time Insurance Eligibility: Verifies patients' insurance eligibility in real-time, reducing claim denials and ensuring patients are informed of their financial responsibilities upfront
- PrognoPass: Enables patients to quickly book urgent care appointments online without the need for lengthy registration forms
- ProCheckIn: Streamlines the patient check-in process by allowing patients to check in online before their appointment
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How Much Does PrognoCIS Cost?
The starting price of the software is $280/month. Additionally, the vendor offers flexible pricing plans that can be tailored to the needs and size of your healthcare clinic.
Disclaimer: Pricing is subject to change.
Each of our top 5 EMR software picks for the urgent care specialty offers distinctive features designed to streamline operations and enhance care quality. However, no two clinics are alike. It’s essential to evaluate each system based on your specific requirements, such as feature compatibility, scalability, and cost-effectiveness.
Take the time to assess your needs, explore free trials, and involve your team in decision-making. Choosing wisely now can pave the way for seamless operations, improved patient outcomes, and long-term success in your urgent care practice.