Seismic LiveSocial

“smart AI sharing win”

Pros

Right away the interface is user friendly and the AI does a good job of surfacing the content our sales team is most likely searching for. It integrates directly with our DAM, Salesforce and SMTP which makes getting the latest content out to people much more convenient. The Salesforce integration is especially valuable because it not only pulls data into it but also helps show which content is actually influencing customers. On top of that it handled the implementation process really well and guided us through it skillfully.

Cons

Whenever I need deeper insights, the LiveInsight Dashboard seems a bit complex so it takes more effort than it should to find what I need to share or take action on.

“Custom sales rooms deliver value”

Pros

One thing that really stands out with it is how easy and user-friendly the interface is. It brings a lot of value through Sales Rooms that can be modified to each customer's specific needs which helps cut out the extra clutter and keeps things from feeling overwhelming. Sharing links to materials or pages with coworkers is also very convenient and the initial setup on our side was quite simple.

Cons

Building out rooms with materials can be a little awkward because the files have to be uploaded into the document library first before they can be attached to the design you're creating. Another frustration is the file version history. It doesn't seem to clearly show that information so it's hard to tell whether our team is missing a step or if the feature just isn't there. When a file is updated, there isn't much explanation about what actually changed, even though we do receive notifications about the new version if we're subscribed.

“has complete resources”

Pros

The interface is simple to navigate and the available materials are complete and well organized.

Cons

At times the platform takes a while to load and some materials aren't available to me because access is restricted.