StrongBox eSolutions LLC established in 2008, provides dental and medical practice revenue cycle management, patient financing, and patient payment portal solutions. It promises to enhance practice profitability and efficiency in a secure PCI_DCC and HIPAA compliant web-based environment. Small to mid-sized practices can use it as an RCM platform, Finance platform or integrated (RCM+ finance) solution.
The RCM solution accelerates timeliness and surety of revenue collection by improving key accounting metrics of health providers such as accelerated accounts receivable days outstanding, reduction in bad debt expense, increased collection rates, and reduced administrative and billing-related costs (calling to collect payment, sending physical bills, etc.)
StrongBox patient payment portal and patient finance component provide patients with payment flexibility while minimizing the risk of non-payment for the healthcare provider. Patients can create “self-finance” installment plans or utilize third-party financing from a pool of 15 lenders participating in the StrongBox patient financing program. The program is tailor-designed for small to mid-size practices (Select financing model) as well as large networks and hospitals (Pro financing model).
Monthly and annual license fee options include support via phone and email.
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Pros:We have a small practice and this software has made billing very easy for us.
Pros:The amount of services offered is unparalleled!
Cons:I wish we had the option of being able to choose only the services we wanted.
Pros:We started using StrongBox 6 months ago and it has significantly improved our collection rate. The ability to store credit cards on file and create payment plans has reduced the number of bills we send out. The patient is emailed a receipt every time the payment plan installment goes through. No shows have been a problem for us in the past and having a credit card on file that patient knows is available to be charged if they miss an appointment makes it less likely that they will not show for an appointment. They also call ahead if they can't make an appointment because they know they will get charged.
Cons:It would be great if transactions auto posted in our practice management software. This is supposedly going to be available. Overall though it works great.
Pros:We really like StrongBox. We always had a collections problem because we were not taking payment at the point of service. StrongBox allows us to process credit card transactions and store the credit card in the system. No more sending out bills and chasing down outstanding balances. Any amount due can be charged to the card on file. A lot less of a hassle to get paid. We can also create payment plans. The automated features make sure there are no errors trying to remember to charge the next payment due. We are going to add the StrongBox payment gateway shortly to our website so patients can no pay through our website. They also said a mobile payment app is on the way. We are also starting to use the finance option which is far less expensive than Care Credit. This is a big improvement for our practice.
Cons:We would like to see them interface with more types of practice management platforms. Other than that we are pretty happy.
Pros:We have been very pleased with StrongBox and have been using it in our office now for over a year. StrongBox allows us to store credit cards and financial information in a secure software solution so we can charge the patient for any amounts not reimbursed by insurance. We also use StrongBox to set up payment plans for patients. The software also offers patient financing and this is a great alternative Care Credit at a fraction of the cost. We also like that we are able to get loans approved for patients that Care Credit rejects. Overall this is a great solution for improving the profitability of our practice.
Cons:We really do not have anything to say negative about the Strongbox software. It does what it is supposed to do.
Pros:StrongBox is a straightforward, PayPal like point of service revenue recognition platform. We migrated from old world credit card terminals to their cloud based solution and it delivered. We were able to offer installment plans for our patients in a PCI compliant manner. The reporting was a big asset to us as well to balance the books and return and refund amounts owed. The emailing of bills was another positive for us and our patients. The patient finance alternative with nearly 30 consumer lenders offered our patients finance alternatives. We also added the patient payment portal to our website and this helped our collection rates even more.
Cons:Graphics (graphs/bar charts) as a reporting tool would be a nice addition.
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