WebPT EMR & Billing Software

Warning about WebPT!

Pros

The scheduling feature and the automatic reminder texts/emails are the features which I like the most

Cons

The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.

WebPT User

Pros

It is relatively simple to learn and also to train new employees on.

Cons

Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.

An EMR riddled with bugs and the worst customer service experience ever

Pros

The user interface was quite easy to navigate.

Cons

The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.

Utter lack of professionalism

Pros

Unfortunately I couldn't even get a demo from the sales team.

Cons

The sales team is dismissive and unprofessional.

webpt

Pros

Its easy to use and effectively reminds patients about their appointments.

Cons

It doesn't integrate with all billing systems.

Don't use it!! Frequent outages. Poor communication when things are not working.

Pros

It functions just like any other EMR without any standout features.

Cons

There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.

Loved WebPT so much, I chose it for my own clinic!

Pros

The integrated notes are detailed without any unnecessary duplication. The documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.

Cons

Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.

Not a fan

Pros

Although this is used in the clinics I work in I opted for a different EMR for my personal business because I prefer it much more.

Cons

Writing notes takes too long. While the system is more intuitive than some others there are better options available.

The private practice doesn't matter to them...

Pros

WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.

Cons

The customers support is lacking. They sell products that aren't ready and deceive customers.

User friendly

Pros

Its incredibly intuitive and I can fulfill all my basic needs with ease through this software

Cons

It is disappointing that certain features like scheduling and saving documents into an echart come at an additional cost.