Helcim

Helcim

Claimed

Claimed

11 Review(s)

Overview

Helcim empowers small and growing businesses with seamless tools for in-person, online, and mobile payments. Although the initial setup may require some time, its built-in invoicing, customer management, and virtual terminal features streamline daily payment operations and enhance efficiency.

Overall Rating

Based on 11 users reviews

2.8

Rating Distribution

Positive

36%

Neutral

27%

Negative

36%

Starting Price
Custom

Helcim Specifications

Invoice Management

Expense Tracking

Tax Management

Bank Reconciliation

View All Specifications

What Is Helcim?

Helcim streamlines payment processing for small and mid-sized businesses across various industries, including retail and e-commerce. The platform provides essential tools like point-of-sale, invoicing, and customer management to help businesses optimize operations and minimize manual tasks. With its simple setup and no monthly fees, Helcim offers a dependable solution for businesses seeking secure and efficient payment management.

Helcim Pricing

Helcim cost is determined by using an average-rate, no-monthly-fee model with pass-on options:

Transaction Fees:

  • In-Person Payments: 1.83% + 8¢ per transaction
  • Keyed & Online Payments: 2.38% + 25¢ per transaction
  • ACH Payments: 0.5% + 25¢ per transaction (capped at $6 under $25,000)
  • Pass-on fees: Free (0% cost to merchants)

Hardware Options:

  • Helcim Card Reader: $99 (for in-person payments).
  • Helcim Smart Terminal: $30/month (standalone terminal with built-in POS).
  • Tap to Pay on iPhone: $0.10 per transaction.

Disclaimer: The pricing is subject to change.

Helcim Integrations

Helcim supports integration with multiple platforms and services, such as:

Explore a Helcim demo to learn more about its integration options.

Who Is Helcim For?

Helcim serves a wide range of businesses, including:

  • Retail
  • Restaurants
  • E-commerce
  • Service-based businesses
  • Nonprofits

Is Helcim Right For You?

Helcim is a great payment processing option for businesses looking for a reliable, flexible solution. The platform is designed to meet the needs of companies in retail, e-commerce, and services with easy integrations. The software’s focus on strong security ensures PCI compliance and safe transactions. Helcim features like multi-currency support and automated invoicing help businesses save time and streamline operations. Helcim is a strong fit for users looking for a payment system that grows with their business.

Still unsure about Helcim? Contact our support team at (661) 384-7070 for further guidance.

Helcim Features

Helcim POS supports payments via credit cards, debit cards, and contactless mobile methods like ApplePay and GooglePay, allowing for fast and secure transactions. This flexibility lets customers pay their way, speeding up transactions and improving service efficiency.

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The POS system delivers real-time updates on inventory, product details, and pricing, giving businesses instant access to accurate data. Automated alerts help avoid stockouts, while synchronized sales channels maintain consistent inventory across all platforms.

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Helcim POS captures customer data like purchase history and preferences, enabling personalized promotions. Customers can update their details and view payment history, making repeat purchases easier while boosting engagement and loyalty.

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Helcim integrates smoothly with a variety of third-party tools, including accounting software like Xero and QuickBooks Online, as well as e-commerce platforms like WooCommerce. These integrations streamline data flow, eliminating manual entry. By syncing operations across platforms, Helcim boosts consistency and efficiency in daily business tasks.

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The software offers a transparent Interchange Plus pricing structure, helping businesses reduce transaction fees while ensuring clear billing. With unlimited users at no extra cost, it’s perfect for growing teams and scalable without unexpected fees.

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Pros And Cons of Helcim

Pros

  • Smooth integration with QuickBooks, WooCommerce, and Xero

  • Responsive support team resolves issues quickly

  • Dependable hardware ensures smooth transactions

  • Detailed reporting provides valuable insights into sales and inventory

Cons

  • Occasional syncing issues with hardware may occur

  • Limited hardware compatibility for some devices

  • Expanding to multiple locations may require additional setup

Helcim Reviews

Total 11 reviews

2.8

All reviews are from verified customers

Rating Distribution

5

Stars

27%

4

Stars

9%

3

Stars

18%

2

Stars

9%

1

Stars

36%

Share your experience

V

Vernon

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

3.0
May 2025

“Good service if help not needed

Pros

I really like it when it works well. The idea behind it is solid and the fees are pretty reasonable.

Cons

The onboarding process could have been better. When problems came up, getting good help was tough.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

2

Functionality

7

S

Steve

Building Materials, 1-10 employees

Less than a year

2.0
April 2025

“Frustrated by invoicing timing out

Pros

Invoice options and the ability to customize them is really amazing. Payments show up quickly in my bank and I like that non-admin staff can log in too.

Cons

I would give them five stars if it were not for the website timing out after about 30 seconds. I'm constantly adding new customers and pulling up past invoices but the site times out quickly, sometimes in just 20 seconds. I have to refresh by going back to the homepage then back to invoicing. It's super frustrating! Also I wish the estimate feature said EST instead of INV and didn't show a due date. Plus, I would like my address to appear at the top of the invoice instead of the bottom.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

2

A

Ana

Entertainment, 1-10 employees

Less than 6 months

1.0
February 2025

“Customer support needs improvement

Pros

I chose Helcim as an alternative payment processor because I wanted to add a credit card surcharge unlike ACH or debit. At first the fees seemed fair but then I found out the percentage actually varies depending on the payment method, card type, product and billing.

Cons

I could not get past the approval stage. I read about others having their accounts shut down arbitrarily. Customer service was not helpful and felt rude like they were doing me a favor by letting me become a client. I had dissolved an LLC and wanted to update the business name, but they wouldn't allow it. When I created a new account with legal proof, they blocked me again.

Rating Distribution

Ease of use

3

Value for money

6

Customer Support

1

Functionality

5

View All 11 Reviews

Frequently Asked Questions

Yes, Helcim provides an API.

Helcim integrates with Xero, QuickBooks, Foxy.io, Great Exposure, and WooCommerce.

Yes, Helcim offers a Mobile app for Android and iOS devices.

Helcim provides in-house support via phone, email, and online tickets.

Helcim serves small to medium-sized businesses in retail, restaurants, and services.

Helcim supports multiple languages including English, French, and Spanish.

Helcim offers an average-rate, no-monthly-fee model with pass-on options. Transaction fees are 1.83% + 8¢ for in-person payments, 2.38% + 25¢ for online payments, and 0.5% + 25¢ for ACH payments (capped at $6 for transactions under $25,000). Pass-on fees are free, allowing merchants to pass processing costs to customers. Hardware includes the Helcim Card Reader for $99, the Helcim Smart Terminal at $30/month, and Tap to Pay on iPhone at $0.10 per transaction.