Last Updated
Overview
Helcim empowers small and growing businesses with seamless tools for in-person, online, and mobile payments. Although the initial setup may require some time, its built-in invoicing, customer management, and virtual terminal features streamline daily payment operations and enhance efficiency.
Overall Rating
Based on 11 users reviews
2.8
Rating Distribution
Positive
36%
Neutral
27%
Negative
36%
Starting Price
Custom
Helcim Specifications
- Invoice Management
- Expense Tracking
- Tax Management
- Bank Reconciliation
What Is Helcim?
Helcim streamlines payment processing for small and mid-sized businesses across various industries, including retail and e-commerce. The platform provides essential tools like point-of-sale, invoicing, and customer management to help businesses optimize operations and minimize manual tasks. With its simple setup and no monthly fees, Helcim offers a dependable solution for businesses seeking secure and efficient payment management.
Helcim Pricing
Transaction Fees:
- In-Person Payments: 1.83% + 8¢ per transaction
- Keyed & Online Payments: 2.38% + 25¢ per transaction
- ACH Payments: 0.5% + 25¢ per transaction (capped at $6 under $25,000)
- Pass-on fees: Free (0% cost to merchants)
Hardware Options:
- Helcim Card Reader: $99 (for in-person payments).
- Helcim Smart Terminal: $30/month (standalone terminal with built-in POS).
- Tap to Pay on iPhone: $0.10 per transaction.
Disclaimer: The pricing is subject to change.
Helcim Integrations
Helcim supports integration with multiple platforms and services, such as:
- QuickBooks
- Xero Accounting Solution
- WooCommerce
- Foxy.io
- Great Exposure
Who Is Helcim For?
Helcim serves a wide range of businesses, including:
- Retail
- Restaurants
- E-commerce
- Service-based businesses
- Nonprofits
Is Helcim Right For You?
Helcim is a great payment processing option for businesses looking for a reliable, flexible solution. The platform is designed to meet the needs of companies in retail, e-commerce, and services with easy integrations. The software’s focus on strong security ensures PCI compliance and safe transactions. Helcim features like multi-currency support and automated invoicing help businesses save time and streamline operations. Helcim is a strong fit for users looking for a payment system that grows with their business.
Still unsure about Helcim? Contact our support team at (661) 384-7070 for further guidance.
Helcim Features
Fast Checkout And Mobile Payments
Helcim POS supports payments via credit cards, debit cards, and contactless mobile methods like ApplePay and GooglePay, allowing for fast and secure transactions. This flexibility lets customers pay their way, speeding up transactions and improving service efficiency.
Comprehensive Inventory Management
The POS system delivers real-time updates on inventory, product details, and pricing, giving businesses instant access to accurate data. Automated alerts help avoid stockouts, while synchronized sales channels maintain consistent inventory across all platforms.
Customer Data And Retention
Helcim POS captures customer data like purchase history and preferences, enabling personalized promotions. Customers can update their details and view payment history, making repeat purchases easier while boosting engagement and loyalty.
Third-Party Integrations
Helcim integrates smoothly with a variety of third-party tools, including accounting software like Xero and QuickBooks Online, as well as e-commerce platforms like WooCommerce. These integrations streamline data flow, eliminating manual entry. By syncing operations across platforms, Helcim boosts consistency and efficiency in daily business tasks.
Lower Fees And Unlimited User Access
The software offers a transparent Interchange Plus pricing structure, helping businesses reduce transaction fees while ensuring clear billing. With unlimited users at no extra cost, it’s perfect for growing teams and scalable without unexpected fees.
Pros And Cons of Helcim
Pros
Smooth integration with QuickBooks, WooCommerce, and Xero
Responsive support team resolves issues quickly
Dependable hardware ensures smooth transactions
Detailed reporting provides valuable insights into sales and inventory
Cons
Occasional syncing issues with hardware may occur
Limited hardware compatibility for some devices
Expanding to multiple locations may require additional setup
Helcim Reviews
Total 11 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars27%
4
Stars9%
3
Stars18%
2
Stars9%
1
Stars36%
Share your experience
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Good service if help not needed”
Pros
I really like it when it works well. The idea behind it is solid and the fees are pretty reasonable.
Cons
The onboarding process could have been better. When problems came up, getting good help was tough.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
2
Functionality
7
Building Materials, 1-10 employees
Less than a year
“Frustrated by invoicing timing out”
Pros
Invoice options and the ability to customize them is really amazing. Payments show up quickly in my bank and I like that non-admin staff can log in too.
Cons
I would give them five stars if it were not for the website timing out after about 30 seconds. I'm constantly adding new customers and pulling up past invoices but the site times out quickly, sometimes in just 20 seconds. I have to refresh by going back to the homepage then back to invoicing. It's super frustrating! Also I wish the estimate feature said EST instead of INV and didn't show a due date. Plus, I would like my address to appear at the top of the invoice instead of the bottom.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
2
Entertainment, 1-10 employees
Less than 6 months
“Customer support needs improvement”
Pros
I chose Helcim as an alternative payment processor because I wanted to add a credit card surcharge unlike ACH or debit. At first the fees seemed fair but then I found out the percentage actually varies depending on the payment method, card type, product and billing.
Cons
I could not get past the approval stage. I read about others having their accounts shut down arbitrarily. Customer service was not helpful and felt rude like they were doing me a favor by letting me become a client. I had dissolved an LLC and wanted to update the business name, but they wouldn't allow it. When I created a new account with legal proof, they blocked me again.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
1
Functionality
5
Frequently Asked Questions
Does Helcim offer an API?
Yes, Helcim provides an API.
What other apps does Helcim integrate with?
Helcim integrates with Xero, QuickBooks, Foxy.io, Great Exposure, and WooCommerce.
Does Helcim have a mobile app?
Yes, Helcim offers a Mobile app for Android and iOS devices.
What level of support does Helcim offer?
Helcim provides in-house support via phone, email, and online tickets.
Who are the typical users of Helcim?
Helcim serves small to medium-sized businesses in retail, restaurants, and services.
What languages does Helcim support?
Helcim supports multiple languages including English, French, and Spanish.
What types of pricing plans does Helcim offer?
Helcim offers an average-rate, no-monthly-fee model with pass-on options. Transaction fees are 1.83% + 8¢ for in-person payments, 2.38% + 25¢ for online payments, and 0.5% + 25¢ for ACH payments (capped at $6 for transactions under $25,000). Pass-on fees are free, allowing merchants to pass processing costs to customers. Hardware includes the Helcim Card Reader for $99, the Helcim Smart Terminal at $30/month, and Tap to Pay on iPhone at $0.10 per transaction.