Last Updated
Overview
TrueBill software supports utility billing and customer service management for municipalities and districts. Its interface can feel dated compared to newer platforms, but the system handles complex rate structures, meter integrations, and payment processing well. For agencies seeking a reliable utility billing solution, TrueBill software remains a dependable option.
Overall Rating
Based on 3 users reviews
4
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
Truebill Software Specifications
- Invoice Management
- Expense Tracking
- Budgeting and Forecasting
- Billing and Invoicing
What Is Truebill Software?
TrueBill software, developed by TruePoint Solutions, is designed specifically for utilities, municipalities, and special districts looking to streamline billing and customer service operations. The software offers targeted solutions that address the challenges of managing usage-based billing, service requests, and payment processing. It helps reduce manual workload, minimize errors, and improve transparency between agencies and the communities they serve. Its focus on serving local government and utility organizations makes it a useful tool for those seeking efficiency and accountability in utility management without adding unnecessary complexity to daily operations.
Truebill Software Pricing
Disclaimer: The pricing is sourced from a third-party source and is subject to change.
Truebill Software Integrations
Although it integrates with various financial and asset management systems, the official website of TrueBill software doesn’t list the names.
Who Is Truebill Software For?
The software is tailored to serve all sizes of businesses, spanning multiple sectors and operational needs, such as:
- Water Utilities
- Wastewater Utilities
- Irrigation Districts
- Solid Waste Management
- Municipal Governments
- Special Districts
- Stormwater Management Agencies
Is Truebill Software Right For You?
TrueBill software is a reliable choice for businesses seeking accuracy, efficiency, and accountability in utility billing. It reduces manual errors, improves customer communication, supports complex billing needs, and helps agencies stay organized. The software’s adaptability makes it suitable for diverse operations, from small districts to large multi-service municipalities.
Still not sure about TrueBill software? Reach out to our support team at (661) 384-7070 for guidance in finding the solution that best fits your needs.
Truebill Software Features
Customer Billing
TrueBill software automates the generation of detailed customer bills, incorporating current and historical usage, fees, rates, and meter readings. It streamlines billing processes, reduces manual errors, and ensures accurate invoicing for utilities and municipalities.
Accounts Receivable Management
The software efficiently manages accounts receivable by automatically routing payments, charges, credits, and deposits into predefined account structures. The feature enhances financial tracking and simplifies revenue management for agencies.
Service Order Management
This feature facilitates the acceptance and management of a wide range of service orders, allowing access to associated data and attachment to customer accounts. It improves operational efficiency and service delivery.
Meter Management
The platform allows for the import and review of meter readings, including usage statistics such as high/low usage and rollovers. It also enables the issuance of service orders when warranted, aiding in proactive utility management.
Customer Portal
TrueBill software includes a customer portal that empowers users to access account information and submit service requests online 24/7. This self-service capability enhances customer satisfaction and reduces the workload on customer service staff.
Pros And Cons of Truebill Software
Pros
Offers an intuitive and easy-to-navigate platform
Helps identify and cancel unwanted subscriptions
It provides timely alerts and reminders
By centralizing all bills, TrueBill software simplifies the process of tracking and managing payments
The platform employs robust encryption and security measures to protect users' financial data
Cons
TrueBill software charges a percentage (up to 60%) of the savings achieved through bill negotiations
Linking financial accounts for comprehensive tracking may raise privacy issues for some users
The amount saved can vary depending on factors like the type of bill
Truebill Software Reviews
Total 3 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars33%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, 11-50 employees
“Can be great when it's on point”
Pros
The ability to see and manage all our bills in one place is great and the user interface is nice and friendly.
Cons
The one thing that frustrates me the most is that manually inputted details about a subscription or bill don't always save or stay as I entered them. Often the expected or actual due date changes even when I have manually corrected it. Syncing bank accounts can also be glitchy at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Consumer Services, 11-50 employees
“Simple, clean interface and clear prompts”
Pros
It's engaging, simple and innovative. I love how they have created a wonderfully simple interface with great customer flow that guides you easily through the app. The subscription tool is excellent and I really appreciate the ability to anonymize data so I can show peers the app without revealing my account balances.
Cons
Their transaction cleansing is poor. I use a few different apps and on one occasion, I had several transactions from Target but in TrueBill, they appeared as gibberish and some were even incorrect, despite the vendor being the same. I know there are better providers for data cleansing and I would imagine TrueBill will make the switch sooner rather than later. Some of the account connections aren't as good as other apps too. Plaid tends to have a bad reputation for account connections, so I think the team will likely move to a more reliable service like MX soon.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Music, 11-50 employees
“A crash course in budgeting”
Pros
This app makes it really easy to track how much you have spent and where your money goes. The pie chart is also a cool visual feature. Everything is simple and meets your basic needs for tracking expenses.
Cons
It could be more easy and cleaner in design. It also unlinked my bank account so my current info isn't accurate. I wish it were a little more in depth , it would be great if you could attach receipts within the app to make it an all in one budget tracker.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Frequently Asked Questions
Does TrueBill software have a mobile app?
No, TrueBill software doesn’t offer a mobile app.
Does TrueBill software offer an API?
The official website does not specify whether or not TrueBill software offers an API.
What types of pricing plans does TrueBill software offer?
The TrueBill software price starts at $75000/user (one-time payment) or $100/month, as per a third-party source. So, get a specific and custom pricing estimate according to your needs.
What language does TrueBill software support?
TrueBill software supports English.
Who are the typical users of TrueBill software?
The typical users of TrueBill software include water utilities, wastewater utilities, irrigation districts, solid waste management agencies, municipal governments, special districts, and stormwater management agencies.
What other apps does TrueBill software integrate with?
Although TrueBill software integrates with different financial management and asset management programs, the official website doesn’t specify the names.
What level of support does Truebill offer?
TrueBill software offers support through phone and a portal.