American Well

American Well

Last Updated Nov 28, 2024

Overview

Struggling with extending quality care beyond your healthcare facility's walls? American Well software empowers seamless, secure, and convenient telehealth consultations, transcending geographical barriers. Unlock patient access, trim wait times, and foster engagement. Aspire to bridge the care gap? Check out this American Well review now!

Overall Rating

Based on 4 users reviews

3.8

Rating Distribution

Positive

50%

Neutral

50%

Negative

0%

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Starting Price
Custom

What Is American Well Software?

Overview

American Well software, also called “Amwell,” is a cloud-based telehealth support tool that enables medical facilities to deliver high-quality hybrid care anytime and from any place. The platform goes beyond conventional telemedicine practices to provide an efficient digital care ecosystem that combines automated, in-person, and virtual care. The key features of Amwell include telemedicine, reporting and analytics, patient portal, and appointment scheduling among others.

What Is American Well Software Best For?

The software is recognized due to its flagship telemedicine feature that enables seamless patient care through secure virtual consultations. Healthcare providers can connect with patients remotely and offer convenient access to medical expertise. The HIPAA-compliant video calls help patients engage in real-time discussions with care providers, leading to higher patient engagement and less travel burden.

American Well Software Pricing

The American Well cost is based on the unique needs of your organization. Get Pricing that best suits your practice today!

American Well Software Integrations

The vendor has not disclosed its third-party integrations.

How Does American Well Software Work?

Get the hang of using American Well software with these steps:

  • Sign in with your generated username (or registered email) and password
  • Access all available features, tools, and modules from the software dashboard
  • Set appointments quickly and easily as per your patients’ convenience
  • Engage in a secure video consultation, to discuss patient's illnesses, concerns, and treatment options
  • Prescribe medications electronically and enable patients to access them conveniently through their preferred pharmacies
  • Easily update patient records, prescribe follow-up appointments, and record session details through Amwell’s comprehensive documentation and note-taking tools
For more guidance, check out the American Well Demo.

Who Is American Well Software For?

American Well caters to a wide range of medical stakeholders, including:

  • Healthcare providers (physicians, specialists, and other professionals offering telemedicine services)
  • Healthcare organization (hospitals, clinics, and medical practices aiming to implement virtual care options and enhance patient engagement)
  • Patients (individuals seeking convenient and accessible medical consultations from the comfort of their homes)  

Is American Well Software Right For You?

American Well offers a compelling solution for healthcare providers or organizations aiming to enhance patient care and accessibility. With its telehealth feature, you can address patient pain points related to travel, wait times, and scheduling conflicts. Furthermore, the user-friendly American Well Converge platform increases the efficiency of your hybrid care model.

Additionally, this platform facilitates expanded patient reach, particularly for remote populations. This is why American Well is trusted by the likes of Cabell Huntington Hospital, El Camino Hospital, LMH Health, and Highmark Health among others. In case you have more concerns about using the software, call us at (661) 384-7070 for more guidance.

American Well Software Pricing Plans

Personalized Amwell pricing plans would be in accordance with the size and requirements of your facility. 

Pros And Cons of American Well

Pros

  • Secure and convenient virtual consultations

  • Efficient prescription management and follow-up care

  • User-friendly interface accessible through multiple devices

  • Increased patient engagement, according to multiple Amwell reviews

Cons

  • No free trial or fee version

  • Steep learning curve, as per some American Well reviews

  • Sometimes the call suffers from poor sound quality

Frequently Asked Questions

Amwell supports care delivery throughout the health continuum, from primary care to urgent care, to highly individualized specialty consultations and tele-psychiatric care.

American Well empowers health systems by enabling them to offer virtual medical consultations, handle medical claims efficiently, and expand overall patient access to care. It streamlines healthcare delivery, reduces wait times, and enhances patient engagement through secure and convenient telehealth services.

No, American Well does not usually offer a free trial. You can call us on (661) 384-7070 to find out more in this regard.

American Well is favored by a wide range of medical departments like primary care, internal medicine, mental health, dermatology, pediatrics, etc. Its versatility makes it suitable for various specialties seeking to offer virtual consultations.

The implementation timeline for American Well can vary based on the complexity of integrations and your customization requirements. In general, the process involves system setup, staff training, and configuration of workflows to align with your organization's requirements.

American Well software provides comprehensive technical and customer support via telephone, email, and contact form. There is also a dedicated “Resources” section on the website.

This requirements summary is fully supported by Amwell. In particular integration capabilities, mobile capabilities and schedules for Teleconsultation are 84.3%. Teladoc Health provides 75.9% of all document based services with excellent mobile capabilities and scheduling for telecom consultancies.

Some of the most helpful reviews praise the software's simple interface and remote connection capabilities.

American Well software cost may vary depending on the size and particular needs of your practice/facility.