Last Updated Nov 21, 2025

Overview

Get A Firsthand Look At Software
Watch Free Demo

Overall Rating

Based on 4 users reviews

3.8

Rating Distribution

Positive

50%

Neutral

50%

Negative

0%

Starting Price
Custom

Pros And Cons of American Well

Pros

  • Secure and convenient virtual consultations

  • Efficient prescription management and follow-up care

  • User-friendly interface accessible through multiple devices

  • Increased patient engagement, according to multiple Amwell reviews

Cons

  • No free trial or fee version

  • Steep learning curve, as per some American Well reviews

  • Sometimes the call suffers from poor sound quality

Frequently Asked Questions

Amwell supports care delivery throughout the health continuum, from primary care to urgent care, to highly individualized specialty consultations and tele-psychiatric care.

American Well empowers health systems by enabling them to offer virtual medical consultations, handle medical claims efficiently, and expand overall patient access to care. It streamlines healthcare delivery, reduces wait times, and enhances patient engagement through secure and convenient telehealth services.

No, American Well does not usually offer a free trial. You can call us on (661) 384-7070 to find out more in this regard.

American Well is favored by a wide range of medical departments like primary care, internal medicine, mental health, dermatology, pediatrics, etc. Its versatility makes it suitable for various specialties seeking to offer virtual consultations.

The implementation timeline for American Well can vary based on the complexity of integrations and your customization requirements. In general, the process involves system setup, staff training, and configuration of workflows to align with your organization's requirements.

American Well software provides comprehensive technical and customer support via telephone, email, and contact form. There is also a dedicated “Resources” section on the website.

This requirements summary is fully supported by Amwell. In particular integration capabilities, mobile capabilities and schedules for Teleconsultation are 84.3%. Teladoc Health provides 75.9% of all document based services with excellent mobile capabilities and scheduling for telecom consultancies.

Some of the most helpful reviews praise the software's simple interface and remote connection capabilities.

American Well software cost may vary depending on the size and particular needs of your practice/facility.