Last Updated
Overview
Struggling with extending quality care beyond your healthcare facility's walls? American Well software empowers seamless, secure, and convenient telehealth consultations, transcending geographical barriers. Unlock patient access, trim wait times, and foster engagement. Aspire to bridge the care gap? Check out this American Well review now!
Overall Rating
Based on 4 users reviews
3.8
Rating Distribution
Positive
50%
Neutral
50%
Negative
0%
Starting Price
Custom
American Well Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is American Well Software?
Overview
American Well software, also called “Amwell,” is a cloud-based telehealth support tool that enables medical facilities to deliver high-quality hybrid care anytime and from any place. The platform goes beyond conventional telemedicine practices to provide an efficient digital care ecosystem that combines automated, in-person, and virtual care. The key features of Amwell include telemedicine, reporting and analytics, patient portal, and appointment scheduling among others.
What Is American Well Software Best For?
The software is recognized due to its flagship telemedicine feature that enables seamless patient care through secure virtual consultations. Healthcare providers can connect with patients remotely and offer convenient access to medical expertise. The HIPAA-compliant video calls help patients engage in real-time discussions with care providers, leading to higher patient engagement and less travel burden.
American Well Software Pricing
American Well Software Integrations
The vendor has not disclosed its third-party integrations.
How Does American Well Software Work?
Get the hang of using American Well software with these steps:
- Sign in with your generated username (or registered email) and password
- Access all available features, tools, and modules from the software dashboard
- Set appointments quickly and easily as per your patients’ convenience
- Engage in a secure video consultation, to discuss patient's illnesses, concerns, and treatment options
- Prescribe medications electronically and enable patients to access them conveniently through their preferred pharmacies
- Easily update patient records, prescribe follow-up appointments, and record session details through Amwell’s comprehensive documentation and note-taking tools
Who Is American Well Software For?
American Well caters to a wide range of medical stakeholders, including:
- Healthcare providers (physicians, specialists, and other professionals offering telemedicine services)
- Healthcare organization (hospitals, clinics, and medical practices aiming to implement virtual care options and enhance patient engagement)
- Patients (individuals seeking convenient and accessible medical consultations from the comfort of their homes)
Is American Well Software Right For You?
American Well offers a compelling solution for healthcare providers or organizations aiming to enhance patient care and accessibility. With its telehealth feature, you can address patient pain points related to travel, wait times, and scheduling conflicts. Furthermore, the user-friendly American Well Converge platform increases the efficiency of your hybrid care model.
Additionally, this platform facilitates expanded patient reach, particularly for remote populations. This is why American Well is trusted by the likes of Cabell Huntington Hospital, El Camino Hospital, LMH Health, and Highmark Health among others. In case you have more concerns about using the software, call us at (661) 384-7070 for more guidance.
American Well Features
Telemedicine/Telehealth
The American Well telehealth feature, together with a virtual waiting room, enables secure virtual consultations between patients and health care providers irrespective of each other’s location. With it, you can bypass the need for in-person visits and deliver efficient care (diagnoses, treatment recommendations, prescription management, etc.) through high-quality video calls.
Patient Portal
This feature facilitates patient engagement by providing them a secure online platform. You can schedule virtual appointments, access real-time patient data, and communicate with care providers. It promotes streamlined communication and enables patients to play an active role in their health management through complete medical history access.
Appointment Scheduling
Amwell enables patient self-scheduling which lets them book virtual medical consultations effortlessly. It lets patients choose their preferred dates and times for doctor scheduling, streamlining the entire process. That leads to enhanced patient-provider interactions for better healthcare delivery.
Reporting and Analytics
This feature provides comprehensive insights about your practice. You can use it to track digital consultation metrics, patient engagement analytics, and other relevant outcomes for data-backed decision-making. You can also generate customizable reports to assess performance, optimize workflows, and boost the quality of your online care services.
Pros And Cons of American Well
Pros
Secure and convenient virtual consultations
Efficient prescription management and follow-up care
User-friendly interface accessible through multiple devices
Increased patient engagement, according to multiple Amwell reviews
Cons
No free trial or fee version
Steep learning curve, as per some American Well reviews
Sometimes the call suffers from poor sound quality
American Well Reviews
Total 4 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars25%
2
Stars25%
1
Stars0%
Share your experience
Mental Health Care, 1-10 employees
More than a year
“Like this Platform the most of the four that I use”
Pros
I find it userfriendly with convenient access to phone support.
Cons
Its a minor inconvenience having to input the patients name and date of birth and navigate through multiple windows to schedule the next appointment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 51-100 employees
Less than 6 months
“Great product”
Pros
The interface is straightforward with builtin translation features.
Cons
The connection frequently drops when using endpoints.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Hospital & Health Care, 500+ employees
Less than 6 months
“Telepsych”
Pros
It offers versatility in connecting through various means.
Cons
There are instances of poor sound quality or complete lack of sound.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
7
Functionality
8
Frequently Asked Questions
What does American Well do?
Amwell supports care delivery throughout the health continuum, from primary care to urgent care, to highly individualized specialty consultations and tele-psychiatric care.
How does American Well software help health systems?
American Well empowers health systems by enabling them to offer virtual medical consultations, handle medical claims efficiently, and expand overall patient access to care. It streamlines healthcare delivery, reduces wait times, and enhances patient engagement through secure and convenient telehealth services.
Does American Well software offer a free trial?
No, American Well does not usually offer a free trial. You can call us on (661) 384-7070 to find out more in this regard.
Which medical departments prefer American Well software?
American Well is favored by a wide range of medical departments like primary care, internal medicine, mental health, dermatology, pediatrics, etc. Its versatility makes it suitable for various specialties seeking to offer virtual consultations.
How long does it take to implement American Well software?
The implementation timeline for American Well can vary based on the complexity of integrations and your customization requirements. In general, the process involves system setup, staff training, and configuration of workflows to align with your organization's requirements.
What level of support does American Well software offer?
American Well software provides comprehensive technical and customer support via telephone, email, and contact form. There is also a dedicated “Resources” section on the website.
How is Amwell different from Teladoc?
This requirements summary is fully supported by Amwell. In particular integration capabilities, mobile capabilities and schedules for Teleconsultation are 84.3%. Teladoc Health provides 75.9% of all document based services with excellent mobile capabilities and scheduling for telecom consultancies.
What do American well reviews say about the software?
Some of the most helpful reviews praise the software's simple interface and remote connection capabilities.
How much does American Well software cost?
American Well software cost may vary depending on the size and particular needs of your practice/facility.