Avochato is a cloud-based text messaging and customer relationship management platform designed to cater to businesses in several industry verticals including sales, marketing, and support teams in the real estate, auto dealerships, insurance, travel, home care, retail, construction, delivery services, and more. Requiring no programming or elaborate implementation, Avochato can simply be set up on any smartphone device, within minutes using a phone number and start sending texts to your prospects, customers, or staff. The app helps marketing teams with response management, customer review management, review monitoring, and reporting functionalities within a single solution.

By providing a channel for consumers to get in touch with a business and have personalized and instant interactions, Avochato aims to help businesses streamline their operations. It is used by sales teams to increase efficiency, by support teams to deliver an exceptional support experience, and by marketing teams to coordinate and share ads and promotions via one-to-many messaging. The platform offers integration with an extensive list of solutions including Salesforce, Desk.com, Office 365, Zapier, and Slack. It also contains an API that integrates with Google AdWords, allowing prospects to send you a message from a Google Ad.

Pricing: Avochato offers a free trial and four payment plans. Standard plan for $199/month, Core for $99/month, A Lite version with limited features for $49/month, and Pro for $399/month.

USP: offers both cloud-based and on-site deployment models. Offers a real-time net promoter score (NPS) based on customer reviews and ratings.

Support: Support can be reached via, email, online, phone and 24/7 live support.

Product Advantages: Live Inbox feature gives users a 360-degree view of all customer interactions, from a single dashboard. Reviews from review forums such as Yelp! and Google reviews can be solicited using account links.

Product Limitations: Can be slightly overpriced for small businesses. Integration into social channels/Omni channels can be challenging. Occasional slow Web notifications. Does not support kickstart campaigns

Avochato


Avochato reviews

Overall Rating

10 Reviews

Excellent
100%
Good
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Average
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Terrible
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Ariana

Twiddy and Company

51-200 employees

August 2019

Simple to use and effective

Pros:
The software provides team members and customers a very simple and straightforward channel to communicate. It is user-friendly and has no complex steps to get tasks done which makes an amazing platform for commercial purposes. The text Broadcast feature is great for users to send queued text messages to over 1,000 in-house guests in a timely and efficient manner. There is much scope for customization. Their staff works with you to help you achieve the best use of all features and tools for your business requirements.

Cons:
There aren’t many cons with Avochato. The company support staff has been very helpful in making our experience with the software as seasmless as possible.

Jerry

Success By Design Marketing, Inc.

2-10 employees

May 2019

Amazing service. Great support staff

Pros:
The software is neat and easy to navigate. No steep learning curve or extended implementation time. Very much appreciate the dedication of their account reps, support and tech staff.

Cons:
Their short-code can be very pricey for small businesses. Although, would be perfect for larger agencies.

Garrett

House of 42

1 employee

May 2019

Amazing service for small businesses

Pros:
Works really well with our business requirements. Tracking and communicating with customers is very easy with Avochato. Love the text marketing functionality, allows us to have real-time interactions with customers and prospects. On top of it all, they have amazing easily accessible and knowledgeable customer support.

Cons:
The learning curve can be tricky. Not the most intuitive in the beginning. But customer support is helpful in bringing you up to speed

Andreina

Jcb staffing services

11-50 employees

April 2019

The best CRM for instant results

Pros:
Avochato has proved to be extremely useful for our agency. Sending bulk text chains is super easy and quick with this software. The entire platform is easy to utilize with great efficient results.

Cons:
So far, I love everything about this product. No complaints.

Mark

AOE Supply

2-10 employees

March 2019

Absolutely brilliant solution

Pros:
Text message facility with Avochato has helped us connect better with our customers. It is a lot more effective than email marketing. The support staff has been amazing in helping us with any issues or queries we have.

Cons:
There are no cons with Avochato other than the fact that it is too expensive. Some cheaper packages would be highly appreciated.

Nick

MaintainX

2-10 employees

March 2019

Highly recommended

Pros:
It is extremely rare to find a sales tool that can boost your business engagements as much as Avochato has done for ours. Our engagements are up more than 30% without even having to optimize outreach copies. Their text message feature has been highly appreciated by customers.

Cons:
I feel the User interface design for the smartphone app could use some improvements. I wish it supported integration with more solutions. However, this does not change how brilliantly efficient and useful Avochato is.

Lobna

Wing

11-50 employees

December 2018

Perfect for new and growing businesses

Pros:
Comprehensive product with highly useful features, great scope for customization and a transparent model which makes keeping track of all team members and customers activities relatively simpler.

Cons:
The software can be very slow sometimes or just exhibit glitches. But they go away once refreshed a few times.

Kim

Fiona Frills LLC

2-10 employees

December 2018

Seamless integrations

Pros:
The software offers seamless integration with Shopify which allows us to communicate our customers via text messages. There are many other useful features. Their customer support is among the bests. Highly responsive and helpful team members.

Cons:
There are no downsides to Avochato. Highly recommended for SME businesses

Eddy

Sovo Web

1 employee

December 2018

Super efficient and user-friendly

Pros:
Avochato makes it so easy to track and convert leads and manage customer relationships. Conversion rate is better than most platforms I've used. There are no bugs or delays between desktop and mobile app. Server codes work very efficiently. The masking of a dedicated number instead of a shortcode is a game-changer. adding a lead in message tracking mini CRM conversation is also very helpful.

Cons:
I feel the UI design could use improvements. I hope they accomplish that without it slowing down the working of the system.

Claudia

Diamond Braces

501-1,000 employees

November 2018

Wonderful name, even better product

Pros:
It is extremely useful in so many aspects. From confirming appointments, map directions to the office, sending registrations to patients, everything is taken care of with Avochato messaging feature. All the tools are really easy to use and show quick results.

Cons:
No cons. It has been thoroughly beneficial to our practice.

Our EHR consultants can help narrow down software options for you based on your price range and needs.

Call us at (661) 384-7070