Avochato is a cloud-based text messaging and customer relationship management platform designed to cater to businesses in several industry verticals including sales, marketing, and support teams in the real estate, auto dealerships, insurance, travel, home care, retail, construction, delivery services, and more. Requiring no programming or elaborate implementation, Avochato can simply be set up on any smartphone device, within minutes using a phone number and start sending texts to your prospects, customers, or staff. The app helps marketing teams with response management, customer review management, review monitoring, and reporting functionalities within a single solution.
By providing a channel for consumers to get in touch with a business and have personalized and instant interactions, Avochato aims to help businesses streamline their operations. It is used by sales teams to increase efficiency, by support teams to deliver an exceptional support experience, and by marketing teams to coordinate and share ads and promotions via one-to-many messaging. The platform offers integration with an extensive list of solutions including Salesforce, Desk.com, Office 365, Zapier, and Slack. It also contains an API that integrates with Google AdWords, allowing prospects to send you a message from a Google Ad.
Pricing: Avochato offers a free trial and four payment plans. Standard plan for $199/month, Core for $99/month, A Lite version with limited features for $49/month, and Pro for $399/month.
USP: offers both cloud-based and on-site deployment models. Offers a real-time net promoter score (NPS) based on customer reviews and ratings.
Support: Support can be reached via, email, online, phone and 24/7 live support.
Product Advantages: Live Inbox feature gives users a 360-degree view of all customer interactions, from a single dashboard. Reviews from review forums such as Yelp! and Google reviews can be solicited using account links.
Product Limitations: Can be slightly overpriced for small businesses. Integration into social channels/Omni channels can be challenging. Occasional slow Web notifications. Does not support kickstart campaigns