Last Updated
Overview
Avochato is a cloud-based messaging and CRM platform for diverse industries. Its mobile app is quick to set up and supports full features to manage customer interaction, while users may face slow notifications on the web system. Avochato helps organize responses, monitor reviews, and integrate with apps like Salesforce and Slack.
Overall Rating
Based on 10 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Avochato Specifications
- Campaign Management
- Lead Generation
- Customer Segmentation
- Email Marketing
What is Avochato?
Overview
Avochato is a cloud-based text messaging and customer relationship management platform designed to cater to businesses in several industry verticals including sales, marketing, and support teams in the real estate, auto dealerships, insurance, travel, home care, retail, construction, delivery services, and more. Requiring no programming or elaborate implementation, Avochato can simply be set up on any smartphone device, within minutes using a phone number and start sending texts to your prospects, customers, or staff. The app helps marketing teams with response management, customer review management, review monitoring, and reporting functionalities within a single solution.
By providing a channel for consumers to get in touch with a business and have personalized and instant interactions, Avochato aims to help businesses streamline their operations. It is used by sales teams to increase efficiency, by support teams to deliver an exceptional support experience, and by marketing teams to coordinate and share ads and promotions via one-to-many messaging. The platform offers integration with an extensive list of solutions including Salesforce, Desk.com, Office 365, Zapier, and Slack. It also contains an API that integrates with Google AdWords, allowing prospects to send you a message from a Google Ad.
Pricing: Avochato offers a free trial and four payment plans. Standard plan for $199/month, Core for $99/month, A Lite version with limited features for $49/month, and Pro for $399/month.
USP: offers both cloud-based and on-site deployment models. Offers a real-time net promoter score (NPS) based on customer reviews and ratings.
Support: Support can be reached via, email, online, phone and 24/7 live support.
Product Advantages: Live Inbox feature gives users a 360-degree view of all customer interactions, from a single dashboard. Reviews from review forums such as Yelp! and Google reviews can be solicited using account links.
Product Limitations: Can be slightly overpriced for small businesses. Integration into social channels/Omni channels can be challenging. Occasional slow Web notifications. Does not support kickstart campaigns.
Pros And Cons of Avochato
Pros
It is modern, affordable and easy-to-use
Cons
It is modern, affordable and easy-to-use
Avochato Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Twiddy and Company, 51-100 employees
“Simple to use and effective”
Pros
The software provides team members and customers a very simple and straightforward channel to communicate. It is user-friendly and has no complex steps to get tasks done which makes an amazing platform for commercial purposes. The text Broadcast feature is great for users to send queued text messages to over 1,000 in-house guests in a timely and efficient manner. There is much scope for customization. Their staff works with you to help you achieve the best use of all features and tools for your business requirements.
Cons
There aren’t many cons with Avochato. The company support staff has been very helpful in making our experience with the software as seasmless as possible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Success By Design Marketing, Inc., 1-10 employees
“Amazing service. Great support staff”
Pros
The software is neat and easy to navigate. No steep learning curve or extended implementation time. Very much appreciate the dedication of their account reps, support and tech staff.
Cons
Their short-code can be very pricey for small businesses. Although, would be perfect for larger agencies.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
House of 42, 1-10 employees
“Amazing service for small businesses ”
Pros
Works really well with our business requirements. Tracking and communicating with customers is very easy with Avochato. Love the text marketing functionality, allows us to have real-time interactions with customers and prospects. On top of it all, they have amazing easily accessible and knowledgeable customer support.
Cons
The learning curve can be tricky. Not the most intuitive in the beginning. But customer support is helpful in bringing you up to speed
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10