Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 81 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
5%
Negative
1%
Starting Price
$58
per user per month
BestNotes Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integrations
- Patient Portal
BestNotes Features
Customizable Treatment Planning
BestNotes EHR software offers a customizable treatment planning feature that allows clinicians to create and track individualized treatment plans for their clients. These plans help set measurable goals, outline objectives, and track progress over time for improved treatment outcomes.
Patient Portal
The portal allows patients to access their health information, communicate with their treatment team, and manage their appointments and medication information. Patients can schedule appointments with their treatment team, view upcoming appointments, and request schedule changes. Furthermore, it offers capabilities for secure messaging, access to health information, and educational resources.
Progress Notes
The software supports multiple progress notes formats, including clinical, DAP, medication, and SOAP that are specific to the client's treatment plan. Clinicians can document client progress in alignment with treatment plans and securely share these notes with collaborators. This ensures continuity and transparency of care.
Clinical Documentation
BestNotes streamlines clinical documentation by automatically populating patient health information, eliminating double data entry. It offers ready-to-use templates that adhere to industry standards and can be customized without any extra charges. The software also supports point-and-click auto-notes and allows you to print documents with your business logo.
Electronic Prescribing
This feature enables clinicians to electronically prescribe and manage patient medications directly within the EHR system. It allows users to track medication changes over time, eliminate double data entry, and even prescribe controlled substances through the vendor’s integrated partner, DrFirst. Moreover, the system also alerts users in case of any harmful drug interactions, ensuring the safety and well-being of patients.
Outcomes Tracking
BestNotes offers an Outcomes Tracking module that simplifies the administration and reporting of nationally recognized questionnaires electronically. Clients can conveniently complete questionnaires using a computer, tablet, smartphone, or paper. This system makes it easy to identify client trends over time, ensuring clinicians have complete insights into their progress.
Reporting
The software provides users with a powerful suite of reporting tools. Behavioral health professionals can create custom reports and choose from 60+ pre-built reports that cover both features and regular business activities, all of which can be easily exported to Excel. Additionally, the platform offers the option to request unique, custom reports tailored to an organization's specific needs.
Telehealth
BestNotes' telehealth feature facilitates both individual and group therapy sessions, accommodating up to 50 participants. Patients can easily access sessions on any device with a web browser and an internet connection. The system offers end-to-end encryption, screen sharing capabilities, and high-definition audio and video sessions for quality virtual visits.
Pros And Cons of BestNotes
Pros
Offers customizable templates to enhance clinical documentation
Offer different specialties to create custom notes and forms
Intuitive user interface and offer mobile app access
Cons
Customization complexity for some features, according to some BestNotes EHR reviews
Limited analytics and reporting compared to other EMR software
BestNotes Pricing
Users 1-10 | Users 11-100 | Users: 100+ |
|---|---|---|
$58per user per month | $24per user per month | $12per user per month |
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Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.
BestNotes Reviews
Total 81 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars22%
3
Stars5%
2
Stars0%
1
Stars1%
Share your experience
John
Healthcare, 11-50 employees
Less than a year
“BestNotes and Its Usability”
Pros
The Help Team made my experience amazing by helping us catch up with other providers.
Cons
I like everything about it. So no complaints from my side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Donna
Healthcare, 11-50 employees
Less than 6 months
“A Nightmare Experience”
Pros
Having someone assist us through the EHR transition was valuable, though we had to pay extra for the white glove service.
Cons
I am frustrated that not all of our data was transferred. We lost notes that were written, signed and locked.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
3
Functionality
2
Casandra
Healthcare, 1-10 employees
Less than a year
“Exceptional Customer Service”
Pros
BestNotes offers unmatched customer service.
Cons
I do not like that I have to use separate services for billing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
Who are the typical users of BestNotes?
BestNotes software is specifically designed for the behavioral health industry, serving organizations of all sizes, including psychiatrists, therapists, social workers, behavioral health specialists, mental health institutions, and rehabilitation centers.
What languages does BestNotes support in their product?
The BestNotes software supports the English language only.
What kind of support options does BestNotes offer?
The BestNotes software offers support through phone, email, and a support portal.
What other applications or services does BestNotes integrate with?
The BestNotes EHR software integrates with various third-party applications and tools, which include Salesforce, Microsoft Outlook, EZClaim, ClaimMD, and Keragon.
Does BestNotes have a mobile app?
Yes, BestNotes offer a dedicated mobile app for Android and iOS users.
What type of training does BestNotes provide?
Does BestNotes offer an API?
Yes, the platform offers an API.
How much does BestNotes EMR cost?
The BestNotes software offers straightforward and transparent pricing plans. The pricing plans include $58/user/month for 1–10 users, $24/user/month for 11–100 users, and $12/user/month for 101+ users. Request a BestNotes EHR pricing quote today!
Is BestNotes free?
No, BestNotes does not offer a free trial.


