Last Updated

Key Takeaways

Generated from the text of customer reviews

BestNotes is an EHR and CRM system for behavioral health and addiction treatment centers. Clinicians and administrative teams use it to manage documentation and billing. Users value its intuitive setup and integrated workflow, but report limited customization. Recent updates include an automatic reviewer assignment for PDF uploads and a ‘Refresh DrFirst’ button for users.

Our Verdict

BestNotes stands out as a dependable EMR choice for small to mid-sized behavioral health and addiction recovery practices seeking efficient coordination and compliance. Its integrated documentation and billing workflows deliver solid value at a predictable cost. However, it may not meet the needs of larger enterprises requiring deeper customization.

BestNotes Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integrations
  • Patient Portal

BestNotes Features

Customizable Treatment Planning

BestNotes EHR software offers a customizable treatment planning feature that allows clinicians to create and track individualized treatment plans for their clients. These plans help set measurable goals, outline objectives, and track progress over time for improved treatment outcomes.

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Patient Portal

The portal allows patients to access their health information, communicate with their treatment team, and manage their appointments and medication information. Patients can schedule appointments with their treatment team, view upcoming appointments, and request schedule changes. Furthermore, it offers capabilities for secure messaging, access to health information, and educational resources.

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Progress Notes

The software supports multiple progress notes formats, including clinical, DAP, medication, and SOAP that are specific to the client's treatment plan. Clinicians can document client progress in alignment with treatment plans and securely share these notes with collaborators. This ensures continuity and transparency of care.

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Clinical Documentation

BestNotes streamlines clinical documentation by automatically populating patient health information, eliminating double data entry. It offers ready-to-use templates that adhere to industry standards and can be customized without any extra charges. The software also supports point-and-click auto-notes and allows you to print documents with your business logo.

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Electronic Prescribing

This feature enables clinicians to electronically prescribe and manage patient medications directly within the EHR system. It allows users to track medication changes over time, eliminate double data entry, and even prescribe controlled substances through the vendor’s integrated partner, DrFirst. Moreover, the system also alerts users in case of any harmful drug interactions, ensuring the safety and well-being of patients.

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Outcomes Tracking

BestNotes offers an Outcomes Tracking module that simplifies the administration and reporting of nationally recognized questionnaires electronically. Clients can conveniently complete questionnaires using a computer, tablet, smartphone, or paper. This system makes it easy to identify client trends over time, ensuring clinicians have complete insights into their progress.

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Reporting

The software provides users with a powerful suite of reporting tools. Behavioral health professionals can create custom reports and choose from 60+ pre-built reports that cover both features and regular business activities, all of which can be easily exported to Excel. Additionally, the platform offers the option to request unique, custom reports tailored to an organization's specific needs.

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Telehealth

BestNotes' telehealth feature facilitates both individual and group therapy sessions, accommodating up to 50 participants. Patients can easily access sessions on any device with a web browser and an internet connection. The system offers end-to-end encryption, screen sharing capabilities, and high-definition audio and video sessions for quality virtual visits.

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Pros And Cons of BestNotes

Pros

  • Offers customizable templates to enhance clinical documentation

  • Offer different specialties to create custom notes and forms

  • Intuitive user interface and offer mobile app access

Cons

  • Customization complexity for some features, according to some BestNotes EHR reviews

  • Limited analytics and reporting compared to other EMR software

BestNotes Pricing

Users 1-10

Users 11-100

Users: 100+

  • Documentation

  • CRM - Track all lead/inquiry activity

  • Calendar

  • Billing

  • Telehealth

  • Outcome Tracking

  • Patient Portal

  • Admissions

  • Medications

  • ePrescribing

  • Documentation

  • CRM - Track all lead/inquiry activity

  • Calendar

  • Billing

  • Telehealth

  • Outcome Tracking

  • Patient Portal

  • Admissions

  • Medications

  • ePrescribing

  • Documentation

  • CRM - Track all lead/inquiry activity

  • Calendar

  • Billing

  • Telehealth

  • Outcome Tracking

  • Patient Portal

  • Admissions

  • Medications

  • ePrescribing

Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.

BestNotes Reviews

Total 81 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

22%

3

Stars

5%

2

Stars

0%

1

Stars

1%

Share your experience

J

John

Healthcare, 11-50 employees

Less than a year

5.0
July 2024

BestNotes and Its Usability

Pros

The Help Team made my experience amazing by helping us catch up with other providers.

Cons

I like everything about it. So no complaints from my side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Donna

Healthcare, 11-50 employees

Less than 6 months

1.0
June 2024

A Nightmare Experience

Pros

Having someone assist us through the EHR transition was valuable, though we had to pay extra for the white glove service.

Cons

I am frustrated that not all of our data was transferred. We lost notes that were written, signed and locked.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

3

Functionality

2

C

Casandra

Healthcare, 1-10 employees

Less than a year

5.0
December 2023

Exceptional Customer Service

Pros

BestNotes offers unmatched customer service.

Cons

I do not like that I have to use separate services for billing.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Frequently Asked Questions

Who are the typical users of BestNotes?

BestNotes software is specifically designed for the behavioral health industry, serving organizations of all sizes, including psychiatrists, therapists, social workers, behavioral health specialists, mental health institutions, and rehabilitation centers.

What languages does BestNotes support in their product?

The BestNotes software supports the English language only.

What kind of support options does BestNotes offer?

The BestNotes software offers support through phone, email, and a support portal.

What other applications or services does BestNotes integrate with?

The BestNotes EHR software integrates with various third-party applications and tools, which include Salesforce, Microsoft Outlook, EZClaim, ClaimMD, and Keragon.

Does BestNotes have a mobile app?

Yes, BestNotes offer a dedicated mobile app for Android and iOS users.

What type of training does BestNotes provide?

BestNotes offer a 1-hour training session through Zoom.

Does BestNotes offer an API?

Yes, the platform offers an API.

How much does BestNotes EMR cost?

The BestNotes software offers straightforward and transparent pricing plans. The pricing plans include $58/user/month for 1–10 users, $24/user/month for 11–100 users, and $12/user/month for 101+ users. Request a BestNotes EHR pricing quote today!

Is BestNotes free?

No, BestNotes does not offer a free trial.