Aloware

Pros

At least I got to tell the unhelpful sales rep to cancel our account and maybe look for a more ethical company to work for.

Cons

This was a complete waste of time. The platform is terrible, the sales team is unethical and the support is somehow even worse. They tell you your use case can be done but during the free trial you can't actually build it. Then they keep assuring you it's possible and that you just need to pay for a subscription to unlock the features you need. After paying, you end up spending hours trying to get the dialer working, only to realize this platform isn't really built to function as a full dialer with proper call cadence features. I'd strongly suggest checking out JustCall or AutoReach instead. On top of that Aloware support argues with you, refuses to issue a refund, won't review the recorded meetings, ignores the long history of support conversations where you tried to make it work, takes no accountability at all and still charges your card despite their own negligence. Take your business somewhere else. There are much better dialers out there and I'd avoid making the same mistake I did by going anywhere near Aloware.

Pros

Their pricing is very affordable and the customer service support is decent overall.

Cons

I signed up because the low price seemed appealing but that ended up being a mistake. The software is extremely hard to use and almost every task feels like a struggle. Even uploading a list takes around seven steps across two separate pages which makes the whole process very confusing. I gave it a real shot and spent hours every week working with customer service but in the end it just wasn't worth the effort. The product still feels like it's in a trial stage and they keep making changes without any notice. The support team is actually very good but if you decide to use this software, be ready for a lot of frustration.

Pros

At first, it seems like it offers competitive pricing and a solid system but that really was not the case.

Cons

We were basically pushed into signing up just to make this work with Pipedrive, our CRM and the setup turned into one problem after another. The issues dragged on endlessly, still were not resolved and we ended up paying for a full month plus $100 in talk time without being able to actually use the system. After 3 weeks of getting nowhere, we canceled. I would avoid it.