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Overview
Calabrio Call Recording is a robust call center software designed for total interaction capture. While the initial setup requires significant time, its AI-driven search capabilities and 100% recording accuracy simplify compliance management. Overall, Calabrio’s enterprise-grade reliability makes it a compelling choice for high-volume contact centers.
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Starting Price
Custom
Calabrio Call Recording Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Calabrio Call Recording?
Calabrio Call Recording serves as a unified platform for capturing, storing, and analyzing every customer interaction. By providing high-fidelity audio and screen recording across voice and digital channels, it enables businesses to ensure strict regulatory compliance. The software serves large-scale enterprises by transforming raw data into actionable insights for agent coaching. This solution effectively addresses the pain points of fragmented data and complex auditing requirements within modern contact centers.
Calabrio Call Recording Pricing
Calabrio Call Recording Integrations
The software integrates with multiple CRM systems and platforms, including:
Who Is Calabrio Call Recording For?
Calabrio Call Recording software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Retail
- Public sector
- Business process outsourcing
- Telecommunications
- Education
Is Calabrio Call Recording Right For You?
Calabrio Call Recording is the premier choice for organizations needing a sophisticated, AI-driven workforce engagement solution. Recently named to G2’s Best Customer Service Products of 2025, it stands out for its high-fidelity data capture and resilience. Its ability to scale across global teams makes it ideal for highly regulated industries like healthcare and finance. By consolidating interaction data into one unified interface, it solves the challenge of fragmented quality management and reporting.
Still doubtful if Calabrio Call Recording is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Calabrio Call Recording Features
Omnichannel Capture
This capability allows organizations to capture every customer interaction across voice and digital channels like chat or email. By unifying these data points, contact centers gain a comprehensive view of the customer's journey, ensuring that no detail is lost.
AI-Powered Search
Users can quickly locate specific recordings using advanced search filters based on keywords, sentiment, or agent names. This feature eliminates manual searching through vast databases, allowing compliance teams to identify critical interactions and potential risks within seconds for faster resolution.
Secure Compliance Recording
The platform ensures data security by meeting global standards like HIPAA and GDPR through end-to-end encryption. Automatic pause-and-resume functionality protects sensitive information during payment processing, ensuring that private customer details are never stored or exposed within the system.
Screen Recording
This tool captures the agent's desktop activity alongside their audio interactions to provide full context. By observing how agents navigate software during calls, managers can identify technical hurdles or training gaps, ultimately improving overall operational efficiency and customer experience.
Metadata Tagging
The system automatically adds context to recordings by attaching relevant metadata such as transaction IDs or customer demographics. This automated organization enhances searchability and allows for sophisticated reporting, enabling businesses to categorize interactions based on intelligent rules for more effective analysis.
Pros And Cons of Calabrio Call Recording
Pros
Efficiently automates time-consuming session optimization tasks
Direct access to upcoming product updates
Collaborative community sharing industry best practices
Cons
Struggles to integrate back-office case handling
Inaccurate scheduling for blended channel advisors
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Frequently Asked Questions
Does Calabrio Call Recording offer an API?
Yes, Calabrio Call Recording does offer an API.
Does Calabrio Call Recording have a mobile app?
Yes, Calabrio Call Recording offers a mobile app for its users.
What language does Calabrio Call Recording support?
The software supports multiple languages including English, Spanish, French, German, Chinese, and Arabic.
Who are the typical users of Calabrio Call Recording?
Typical users include organizations in healthcare, finance, retail, public sector, BPO, telecommunications, and education.
What types of pricing plans does Calabrio Call Recording offer?
Calabrio Call Recording offers custom pricing plans to its users. Get a detailed Calabrio Call Recording cost breakdown tailored to your specific requirements.
What other apps does Calabrio Call Recording integrate with?
It integrates with Amazon Connect, Avaya, Five9, Gladly, Microsoft Dynamics 365, Mitel, and Salesforce.
What level of support does Calabrio Call Recording offer?
Calabrio Call Recording offers expert support via email, phone, and live chat.