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Overview
Enreach Contact optimizes business communications through fixed-mobile integration, AI-powered virtual assistants, and seamless CRM connectivity. While customization may require initial setup and configuration effort, its scalable cloud-based architecture enhances team collaboration and productivity. Overall, it is a dependable solution for mid-sized businesses seeking efficient, flexible, and omnichannel contact management capabilities.
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Starting Price
Custom
Enreach Contact Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
What Is Enreach Contact?
Enreach Contact is an all-in-one cloud communication platform that synchronizes fixed and mobile telephony to streamline business interactions. By integrating AI-powered virtual assistants and smart IVR systems, the software automates customer routing and helps resolve inquiries faster. These features allow mid-sized enterprises to reduce wait times and manage multi-channel communications from a single interface. The solution is specifically designed to solve connectivity gaps for remote workforces, ensuring professional accessibility across all devices.
How Much Does Enreach Contact Cost?
Enreach Contact pricing starts at €8.20/user/month with the basic plan, known as Advanced User. It includes a complete virtual PBX, 500 EU minutes, Enreach Meetings, and a Call Recording System, with optional Mobile or IP Phone add-ons. Further pricing tiers of the software are as follows:
- Expert User: €17.50/user/month
In addition to the subscription fee, businesses switching to a new call center software should expect industry-standard implementation costs. Based on industry benchmarks, setup and configuration typically range from $1,000 to $5,000.
Disclaimer: The pricing is subject to change.
Enreach Contact Integrations
Enreach Contact supports integration with multiple third-party websites, including:
- Salesforce CRM
- Microsoft Dynamics 365
- HubSpot CRM software
- Zendesk
- Zoho CRM software
- ActiveCampaign software
- Insightly
Who Is Enreach Contact For?
Enreach Contact software is designed for:
- Mid-to-large enterprises
- Multi-line companies
- AI-assisted businesses
- CRM-integrated organizations
- Virtual PBX users
- Team communication users
- Internal collaboration teams
Is Enreach Contact Right For You?
Enreach Contact is a premier choice for organizations prioritizing seamless mobility and advanced automation. Its standout fixed-mobile integration (FMC) ensures employees remain reachable on a single number across any device, making it ideal for distributed or hybrid teams. The platform integrates with nearly all CRM systems, enhancing value for data-driven businesses. With a user-friendly interface, scalable features, and adherence to ISO 9001 and ISO 27001 standards for quality and information security, it provides a secure, high-performance environment for growing enterprises.
Still doubtful if Enreach Contact is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Enreach Contact Features
Virtual Assistant
The virtual assistant in Enreach Contact helps automate calls and tasks, summarizing messages, identifying next steps, and handling everyday communication tasks quickly so users stay productive, respond faster, and focus on higher-value work without manual intervention or repeated follow-ups.
Smart IVRs
Enreach Contact’s smart IVRs guide incoming callers through menus and routing choices to ensure each person reaches the right team or support agent promptly, reducing wait times, improving customer experience, and making call flows more efficient and easier to manage.
Laptop Softphone
Users can make and receive high-quality calls directly from their laptops using the extensive softphone, centralizing voice communication in one place, simplifying telephony tasks, reducing equipment dependencies, and enabling seamless collaboration without physical handsets or desk phones.
Call Handoff
This feature allows users to transfer an active call seamlessly between devices without interruption, so they can continue conversations while moving between locations, stay connected on the device that suits them, and maintain call continuity during dynamic work days effortlessly.
Presence Management
Users have full control over their accessibility and presence status, enabling them to signal when they are available, busy, or away, which helps teams coordinate communication, manage expectations, and ensure incoming calls are handled appropriately and efficiently based on real-time availability.
Pros And Cons of Enreach Contact
Pros
Supports WhatsApp and social media channels
An AI virtual assistant for faster responses
Voicemail converted into text messages automatically
Cons
Limited offline functionality without network access
Limited details on advanced reporting customization
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Frequently Asked Questions
What level of support does Enreach Contact offer?
Enreach Contact offers support through phone, email, online form, FAQs, and a resource center.
Does Enreach Contact offer an API?
Yes, Enreach Contact offers an API through the Enreach platform.
Does Enreach Contact have a mobile app?
Yes, Enreach Contact offers a dedicated mobile application.
What language does Enreach Contact support?
Enreach Contact supports English and Spanish languages.
What types of pricing plans does Enreach Contact offer?
Enreach Contact offers two plans, i.e., Advanced user at €8.20/user/month and Expert User at €17.50/user/month. Get in touch for a personalized Enreach Contact cost estimate.
Who are the typical users of Enreach Contact software?
Enreach Contact features are used by AI-assisted businesses, internal collaboration teams, mid-to-large enterprises, virtual PBX users, CRM-integrated organizations, multi-line companies, and team communication users.
What other apps does Enreach Contact integrate with?
Enreach Contact integrates with a range of third-party apps, including HubSpot CRM software, Salesforce CRM, Insightly, Microsoft Dynamics 365, ActiveCampaign software, Zoho CRM software, and Zendesk.