evaluagent: Pricing, Free Demo & Features

Last Updated May 25, 2026

Overview

evaluagent enables contact center teams to evaluate customer interactions more efficiently using AI-driven quality assurance and conversation intelligence. Some reporting views offer limited personalization, but the software supports consistent performance oversight. It suits mid-sized and enterprise contact centers operating in regulated or high-volume environments.

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Starting Price

Custom

evaluagent Specifications

Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Speech Analytics
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Call Recording
Predictive Dialing

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What Is evaluagent?

evaluagent is a cloud-based contact center quality assurance software designed for organizations managing customer interactions across voice and digital channels. The software combines AI-powered QA, conversation intelligence, and speech analytics to evaluate interactions, surface actionable insights, and support agent improvement workflows. It provides configurable automation, reporting, and performance visibility within a single system. evaluagent helps contact centers identify issues faster, improve service quality, and support consistent customer experience outcomes at scale.

evaluagent Pricing

The evaluagent cost is structured around the following plans:

Auto-QA And Improvement - Starting at £20/user/month
Conversation Intelligence - Starting at £40/user/month

Request a personalized evaluagent pricing quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

evaluagent Integrations

evaluagent features seamless integration with various third-party applications, including:

Watch a free evaluagent demo to learn more about its integration arrangements.

Who Is evaluagent For?

The platform caters to a variety of industries, including:

Retail
Insurance
Utilities
Business process outsourcing (BPO)

Is evaluagent Right For You?

If you are responsible for maintaining and improving customer interaction quality in a contact center, evaluagent provides a software-based approach focused on quality assurance and conversation intelligence. The platform is positioned for teams operating in fast-paced or regulated environments that need clearer visibility into interaction performance and outcomes.

evaluagent software emphasizes turning interaction insights into action, enabling faster evaluation and improving service quality at scale. It also demonstrates strong security practices, including ISO/IEC 27001:2022 certification (UKAS-accredited), Cyber Essentials Plus certification, and SOC 2 Type I compliance, making it a suitable option for organizations with strict data protection and compliance requirements.

Still not sure if evaluagent is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.

evaluagent Features

AI built-in

evaluagent includes built-in AI with strict data controls for sensitive interactions. AI outcomes remain visible, editable, and testable before release, with tracked corrections, validation workflows, and permission-based access governing insights, scores, and adoption across quality programs.

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Scale QA Without Increasing Headcount

The platform accelerates quality evaluations using transcripts, recordings, conversation insights, and unified review screens. AI suggestions shorten evaluation cycles, centralize calibration and appeals, organize feedback tracking, and enable personalized agent coaching without increasing operational headcount.

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Proprietary xMetrics

The software applies proprietary xMetrics to automatically surface complexity, repeat callers, and vulnerability indicators. These metrics analyze interactions effortlessly, converting conversations into structured intelligence that supports prioritization, risk awareness, and data-driven operational improvement decisions.

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Interactive Dashboards And Filtering

evaluagent reduces data overload and quickly clarifies performance trends. Its focused views enable drilling by team, channel, and timeframe, supporting precise reporting on compliance, quality outcomes, and improvement priorities across organizations.

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Summarization, Audio Metrics, And Reason For Contact

evaluagent powers summarization, audio metrics, and reason for contact analysis across the platform. Condensed insights reveal customer intent rapidly, accelerating root-cause identification, opportunity assessment, and informed decision-making for enterprise-wide performance by quality and operations leaders.

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Pros And Cons of evaluagent

A quick look at evaluagent's strengths and weaknesses to
help you decide if it's the right fit

Pros

Easy access to feedback without supervisor dependency
Saves time during quality reviews and evaluations
Real-time performance tracking improves accountability

Cons

Redundant tabs create unnecessary navigation effort
Requires repeated manual filtering for date ranges

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does evaluagent offer?

Pricing for evaluagent is based on a modular structure, with Auto-QA and improvement starting at £20/user/month, and Conversation Intelligence starting at £40/user/month. Request a detailed evaluagent price breakdown for your organization today.

What level of support does evaluagent offer?

evaluagent offers support through an online contact form, email, a knowledge hub, and newsletter.

Who are the typical users of evaluagent software?

evaluagent caters to a range of industries, including retail, insurance, utilities, and business process outsourcing (BPO).

What language does evaluagent support?

evaluagent supports English and French.

Does evaluagent offer an API?

Yes, evaluagent offers an API.

Does evaluagent have a mobile app?

No, evaluagent does not offer a dedicated mobile application.

What other apps does evaluagent integrate with?

evaluagent integrates with third-party applications such as Tableau, Aircall, Five9, Zendesk Suite, Intercom, Peopleware, and Talkdesk.