Last Updated
Overview
evaluagent enables contact center teams to evaluate customer interactions more efficiently using AI-driven quality assurance and conversation intelligence. Some reporting views offer limited personalization, but the software supports consistent performance oversight. It suits mid-sized and enterprise contact centers operating in regulated or high-volume environments.
Be the first one to leave a review!
No review found
Starting Price
Custom
evaluagent Specifications
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
What Is evaluagent?
evaluagent is a cloud-based contact center quality assurance software designed for organizations managing customer interactions across voice and digital channels. The software combines AI-powered QA, conversation intelligence, and speech analytics to evaluate interactions, surface actionable insights, and support agent improvement workflows. It provides configurable automation, reporting, and performance visibility within a single system. evaluagent helps contact centers identify issues faster, improve service quality, and support consistent customer experience outcomes at scale.
evaluagent Pricing
The evaluagent cost is structured around the following plans:
- Auto-QA And Improvement - Starting at £20/user/month
- Conversation Intelligence - Starting at £40/user/month
Disclaimer: The pricing is subject to change.
evaluagent Integrations
evaluagent features seamless integration with various third-party applications, including:
Who Is evaluagent For?
The platform caters to a variety of industries, including:
- Retail
- Insurance
- Utilities
- Business process outsourcing (BPO)
Is evaluagent Right For You?
If you are responsible for maintaining and improving customer interaction quality in a contact center, evaluagent provides a software-based approach focused on quality assurance and conversation intelligence. The platform is positioned for teams operating in fast-paced or regulated environments that need clearer visibility into interaction performance and outcomes.
evaluagent software emphasizes turning interaction insights into action, enabling faster evaluation and improving service quality at scale. It also demonstrates strong security practices, including ISO/IEC 27001:2022 certification (UKAS-accredited), Cyber Essentials Plus certification, and SOC 2 Type I compliance, making it a suitable option for organizations with strict data protection and compliance requirements.
Still not sure if evaluagent is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
evaluagent Features
evaluagent includes built-in AI with strict data controls for sensitive interactions. AI outcomes remain visible, editable, and testable before release, with tracked corrections, validation workflows, and permission-based access governing insights, scores, and adoption across quality programs.
The platform accelerates quality evaluations using transcripts, recordings, conversation insights, and unified review screens. AI suggestions shorten evaluation cycles, centralize calibration and appeals, organize feedback tracking, and enable personalized agent coaching without increasing operational headcount.
The software applies proprietary xMetrics to automatically surface complexity, repeat callers, and vulnerability indicators. These metrics analyze interactions effortlessly, converting conversations into structured intelligence that supports prioritization, risk awareness, and data-driven operational improvement decisions.
evaluagent reduces data overload and quickly clarifies performance trends. Its focused views enable drilling by team, channel, and timeframe, supporting precise reporting on compliance, quality outcomes, and improvement priorities across organizations.
evaluagent powers summarization, audio metrics, and reason for contact analysis across the platform. Condensed insights reveal customer intent rapidly, accelerating root-cause identification, opportunity assessment, and informed decision-making for enterprise-wide performance by quality and operations leaders.
