ICTBroadcast
Last Updated
Overview
ICTBroadcast is an AI-powered unified communications and auto-dialer platform for large-scale voice, SMS, fax, and email campaigns. While its open-source core demands significant technical expertise for deployment, it offers a highly scalable, multi-tenant environment suited for complex call center operations.
ICTBroadcast Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
ICTBroadcast Features
Multi-Tenant Autodialer
The multi-tenant architecture provides separate web portals for administrators and clients/users. It facilitates complete campaign management, resource allocation, and white-label service provision for distinct tenants.
Interactive Voice Response Designer
ICTBroadcast features an interactive web-based IVR Designer with a drag-and-drop interface. Users can create advanced call flows using applications like Call Transfer, Options Menu, Text-To-Speech, and integrate with external APIs.
Multi-Campaign Support
The system supports diverse unified broadcasting campaigns, including Agent, Interactive, IVR, Message, Appointment Reminder, Survey, Email, SMS, and Fax campaigns for varied telemarketing needs.
Call Queue Management
The call queue functionality allows administrators and users to create queues and assign agents to specific skill groups. These queues are then integrated into interactive campaigns to direct calls efficiently based on agent skill.
Pros And Cons of ICTBroadcast
Pros
Handles all communications voice, SMS, fax, and email
Multi-tenant architecture allows high scalability
AI dialer maximizes agent talk time for better efficiency
Compliance tools support DNC and AMD regulations
Cons
Setup requires high-level technical knowledge for deployment
System is built on open-source Asterisk, which may require custom maintenance
ICTBroadcast Reviews
Total 2 reviews
2.5
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars50%
Share your experience
Information Technology and Services, 1-10 employees
Free Trial
“user friendly tool”
Pros
Everything feels great and its uncomplicated to use which makes the software very convenient overall. It does exactly what it's supposed to do without adding unnecessary complexity and that's been a real plus.
Cons
The downside is the time it takes to get everything installed and the software cost can feel a bit high.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Telecommunications, 11-50 employees
Less than 6 months
“nothing works correctly”
Pros
On the surface the interface looks easy to use but that mostly seems to be because there are barely any features included.
Cons
Almost everything on this platform feels broken. They claimed it could be white labeled yet even after several tries, they still couldn't get the logo to display at the right scale. The system can send outbound faxes but it won't receive any and support has been trying for two months to make faxing work with Flowroute without success. At this point, it feels fundamentally broken. This software clearly isn't built for resale and doesn't come close to MSP or enterprise standards. On top of that they can't fix the product and also refuse to give a refund. There's no inbox feature, no way to label faxes and no proper way to track them. Security is basically nonexistent, there's no single sign on and the support team is terrible.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
2
Functionality
3
Frequently Asked Questions
Who are the typical users of ICTBroadcast?
ICTBroadcast is ideal for telecom providers, telemarketing teams, political campaigns, fax and SMS services, and contact centers.
Does ICTBroadcast have a mobile app?
ICTBroadcast does not have a standalone mobile app.
Does ICTBroadcast offer an API?
Yes, ICTBroadcast software offers an API.
What types of pricing plans does ICTBroadcast offer?
ICTBroadcast offers an Enterprise plan with a free one-time option and pricing starting from $999, while the Service Provider plan uses custom pricing; a free trial is available. You can request a personalized ICTBroadcast cost quote for your business today.
What other apps does ICTBroadcast integrate with?
ICTBroadcast integrates with CRM platforms such as Pipedrive, Zoho, SugarCRM, Nutshell, and Creatio.
What level of support does ICTBroadcast offer?
It offers 24x7 support via phone and chat, supplemented by extensive user guides, video tutorials, and a dedicated knowledge base.
What language does ICTBroadcast support?
ICTBroadcast supports English, Arabic, Spanish, German, Italian, and many others.