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Overview
ICTBroadcast is an AI-powered unified communications and auto-dialer platform for large-scale voice, SMS, fax, and email campaigns. While its open-source core demands significant technical expertise for deployment, it offers a highly scalable, multi-tenant environment suited for complex call center operations.
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Starting Price
Custom
ICTBroadcast Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is ICTBroadcast?
ICTBroadcast is a comprehensive, web-based software solution designed for automated communications and contact center operations. It provides a unified platform to automate customer outreach, conduct telephone surveys, and manage telemarketing efforts across four main channels: voice calls, text messages (SMS), fax, and email. Its multi-tenant capability makes it especially suitable for service providers and organizations that require white-label solutions.
ICTBroadcast Pricing
ICRBroadcast pricing consists of the following plans:
- Enterprise: Free (one-time) and starting from $999
- Service Provider: Custom pricing
It offers a free trial.
Disclaimer: The pricing is subject to change.
ICTBroadcast Integrations
ICTBroadcast integrates with many CRM software including:
Who Is ICTBroadcast For?
ICTBroadcast is ideal for the following sectors:
- Telecom
- Telemarketing
- Political campaigns
- Fax and SMS
- Contact centers
Is ICTBroadcast Right For You?
ICTBroadcast is the ideal choice if your business operates high-volume outbound campaigns and requires communication across multiple channels (Voice, SMS, Fax, Email) from a single platform. Its strength lies in its REST API-driven automation, multi-tenant architecture, and built-in features like the no-code IVR designer and robust AMD/DNC compliance, which are crucial for large-scale operations.
Still not sure about ICTBroadcast? Contact our support team at (661) 384-7070 for further guidance.
ICTBroadcast Features
The multi-tenant architecture provides separate web portals for administrators and clients/users. It facilitates complete campaign management, resource allocation, and white-label service provision for distinct tenants.
ICTBroadcast features an interactive web-based IVR Designer with a drag-and-drop interface. Users can create advanced call flows using applications like Call Transfer, Options Menu, Text-To-Speech, and integrate with external APIs.
The system supports diverse unified broadcasting campaigns, including Agent, Interactive, IVR, Message, Appointment Reminder, Survey, Email, SMS, and Fax campaigns for varied telemarketing needs.
The call queue functionality allows administrators and users to create queues and assign agents to specific skill groups. These queues are then integrated into interactive campaigns to direct calls efficiently based on agent skill.
