Last Updated
Overview
ICTBroadcast is an AI-powered unified communications and auto-dialer platform for large-scale voice, SMS, fax, and email campaigns. While its open-source core demands significant technical expertise for deployment, it offers a highly scalable, multi-tenant environment suited for complex call center operations.
Be the first one to leave a review!
No review found
Starting Price
Custom
ICTBroadcast Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is ICTBroadcast?
ICTBroadcast is a comprehensive, web-based software solution designed for automated communications and contact center operations. It provides a unified platform to automate customer outreach, conduct telephone surveys, and manage telemarketing efforts across four main channels: voice calls, text messages (SMS), fax, and email. Its multi-tenant capability makes it especially suitable for service providers and organizations that require white-label solutions.
ICTBroadcast Pricing
ICRBroadcast pricing consists of the following plans:
- Enterprise: Free (one-time) and starting from $999
- Service Provider: Custom pricing
It offers a free trial.
Disclaimer: The pricing is subject to change.
ICTBroadcast Integrations
ICTBroadcast integrates with many CRM software including:
Who Is ICTBroadcast For?
ICTBroadcast is ideal for the following sectors:
- Telecom
- Telemarketing
- Political campaigns
- Fax and SMS
- Contact centers
Is ICTBroadcast Right For You?
ICTBroadcast is the ideal choice if your business operates high-volume outbound campaigns and requires communication across multiple channels (Voice, SMS, Fax, Email) from a single platform. Its strength lies in its REST API-driven automation, multi-tenant architecture, and built-in features like the no-code IVR designer and robust AMD/DNC compliance, which are crucial for large-scale operations.
Still not sure about ICTBroadcast? Contact our support team at (661) 384-7070 for further guidance.
ICTBroadcast Features
Multi-Tenant Autodialer
The multi-tenant architecture provides separate web portals for administrators and clients/users. It facilitates complete campaign management, resource allocation, and white-label service provision for distinct tenants.
Interactive Voice Response Designer
ICTBroadcast features an interactive web-based IVR Designer with a drag-and-drop interface. Users can create advanced call flows using applications like Call Transfer, Options Menu, Text-To-Speech, and integrate with external APIs.
Multi-Campaign Support
The system supports diverse unified broadcasting campaigns, including Agent, Interactive, IVR, Message, Appointment Reminder, Survey, Email, SMS, and Fax campaigns for varied telemarketing needs.
Call Queue Management
The call queue functionality allows administrators and users to create queues and assign agents to specific skill groups. These queues are then integrated into interactive campaigns to direct calls efficiently based on agent skill.
Pros And Cons of ICTBroadcast
Pros
Handles all communications voice, SMS, fax, and email
Multi-tenant architecture allows high scalability
AI dialer maximizes agent talk time for better efficiency
Compliance tools support DNC and AMD regulations
Cons
Setup requires high-level technical knowledge for deployment
System is built on open-source Asterisk, which may require custom maintenance
ICTBroadcast Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Does ICTBroadcast offer an API?
Yes, ICTBroadcast software offers an API.
What level of support does ICTBroadcast offer?
It offers 24x7 support via phone and chat, supplemented by extensive user guides, video tutorials, and a dedicated knowledge base.
What types of pricing plans does ICTBroadcast offer?
ICTBroadcast offers an Enterprise plan with a free one-time option and pricing starting from $999, while the Service Provider plan uses custom pricing; a free trial is available. You can request a personalized ICTBroadcast cost quote for your business today.
Does ICTBroadcast have a mobile app?
ICTBroadcast does not have a standalone mobile app.
What language does ICTBroadcast support?
ICTBroadcast supports English, Arabic, Spanish, German, Italian, and many others.
Who are the typical users of ICTBroadcast?
ICTBroadcast is ideal for telecom providers, telemarketing teams, political campaigns, fax and SMS services, and contact centers.
What other apps does ICTBroadcast integrate with?
ICTBroadcast integrates with CRM platforms such as Pipedrive, Zoho, SugarCRM, Nutshell, and Creatio.