Last Updated
Overview
Microcall streamlines voice data, producing intuitive dashboards that improve employee productivity, oversee voice infrastructure, cut costs, and enhance operational efficiency. While the user interface may present navigation difficulties when searching for specific reports, it provides connectivity options for seamless deployment both locally and in the cloud, accommodating various organizational needs.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Microcall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Microcall?
Overview
Microcall software is a cloud-based call accounting solution designed to help users identify and search phone numbers, monitor telecom expenses, and track voice traffic, among other capabilities. The platform continuously upgrades with the latest technology by understanding diverse customer needs and fostering strong relationships with developer partners. This commitment results in a robust, scalable solution that provides quick results and outstanding user experience.
Microcall Pricing
Microcall Integrations
Microcall integrates with various third-party applications, including:
Who Is Microcall For?
Microcall caters to various industries and sectors, including:
- Colleges / universities
- Healthcare / hospitals
- Government
- Financial
- Tenant billing / shared office suites
- Law firms
- Manufacturing
- Small businesses
Is Microcall Right For You?
The Microcall solution is a reliable tool used by organizations of all sizes globally. Its ongoing development emphasizes innovative features and clear solutions to user challenges, making it one of the most recognized solutions for boosting employee productivity, reducing costs, and managing voice operations effectively.
Are you still unsure about Microcall? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Microcall Features
Active Directory Authentication
Microcall offers Single Sign-On (SSO) access via a secure dashboard integrated with Active Directory Authentication. It allows users to log in seamlessly using their existing corporate credentials, streamlining access while maintaining security.
Auto-Refresh Dashboards
Auto-refreshing dashboards reveal issues as they happen, providing dynamic, real-time insights. With fresh statistics continuously feeding into the system, teams can access the most current analysis, helping them avoid potential problems.
Automated Operation
Automated operations encompass data collection, alerts, report distribution, and third-party integration, streamlining processes for effortless functionality. By automating these tasks, organizations reduce manual effort and minimize the risk of errors, allowing for more efficient workflows.
Online Directory
Microcall's Online Directory feature provides an accurate and consistently updated company directory, enabling effortless lookups for locating employees. This user-friendly tool lets individuals quickly find contact information and roles within the organization, enhancing internal communication and collaboration.
Unlimited Reports/Access
The solution offers flexibility in generating unlimited reports and dashboards and unrestricted user access. This capability empowers organizations to tailor visual data representations to meet diverse analytical needs, fostering deeper insights into performance metrics
Pros And Cons of Microcall
Pros
The platform is easy to use, facilitating quick navigation and deployment
Comprehensive call tracking
Offers detailed reporting capabilities and scheduling options
Easily deployable both locally and in the cloud
Cons
Generating custom reports can be challenging
Lack of trial options
Microcall Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Automotive, 11-50 employees
Less than a year
“The best among all”
Pros
I like how Microcall supports a wide range of platforms. Also it is pretty easy to install whether locally or in the cloud and the simplicity of it is way too impressive.
Cons
I can't think of anything I dislike about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 51-100 employees
More than a year
“Exceptional customer service”
Pros
The support staff at Microcall is friendly, knowledgeable, always available and great to work with. And I did recommend this software to anyone.
Cons
At the moment, I cannot think of anything I dislike about Microcall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 101-500 employees
More than a year
“Has been my go-to for years”
Pros
Not only I found it easy to use but programming is equally simple.
Cons
I can only enter one MAC address, even if the extension is on multiple devices which is a bit annoying.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Microcall offer an API?
No, Microcall does not provide API access.
What language does Microcall support?
Microcall supports the English language.
What other apps does Microcall integrate with?
Microcall seamlessly integrates with various third-party applications, such as Webex Calling by Cisco, Microsoft Teams, Avaya, Zoom, Active Directory, PeopleSoft, Workday, Unimax, and Jive.
What types of pricing plans does Microcall offer?
Microcall pricing depends on the solutions a business requires. Users can request a custom quote for Microcall cost.
Who are the typical users of Microcall?
Microcall serves various industries, including colleges and universities, healthcare and hospitals, government, financial institutions, tenant billing and shared office suites, law firms, manufacturing, and small businesses.
Does Microcall support mobile devices?
Yes, Microcall offers mobile device support and is accessible through web browsers.
What level of support does Microcall offer?
Microcall provides chat support and email/help desk.