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Microcall streamlines voice data, producing intuitive dashboards that improve employee productivity, oversee voice infrastructure, cut costs, and enhance operational efficiency. While the user interface may present navigation difficulties when searching for specific reports, it provides connectivity options for seamless deployment both locally and in the cloud, accommodating various organizational needs.

Microcall Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What Is Microcall?

Overview

Microcall software is a cloud-based call accounting solution designed to help users identify and search phone numbers, monitor telecom expenses, and track voice traffic, among other capabilities. The platform continuously upgrades with the latest technology by understanding diverse customer needs and fostering strong relationships with developer partners. This commitment results in a robust, scalable solution that provides quick results and outstanding user experience.

Microcall Pricing

Microcall's cost will depend on the solutions required by the business. Users can request a detailed Microcall price analysis to choose a plan that is appropriate for their business settings.

Microcall Integrations

Microcall integrates with various third-party applications, including:

  • Webex calling by Cisco
  • Microsoft Teams
  • Avaya
  • Zoom
  • Active Directory
  • PeopleSoft
  • Workday
  • Unimax
Users can schedule a Microcall demo to learn more about its integration tools.

Who Is Microcall For?

Microcall caters to various industries and sectors, including:

  • Colleges / universities
  • Healthcare / hospitals
  • Government
  • Financial
  • Tenant billing / shared office suites
  • Law firms
  • Manufacturing
  • Small businesses

Is Microcall Right For You?

The Microcall solution is a reliable tool used by organizations of all sizes globally. Its ongoing development emphasizes innovative features and clear solutions to user challenges, making it one of the most recognized solutions for boosting employee productivity, reducing costs, and managing voice operations effectively.

Are you still unsure about Microcall? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries. 

Microcall Features

Microcall offers Single Sign-On (SSO) access via a secure dashboard integrated with Active Directory Authentication. It allows users to log in seamlessly using their existing corporate credentials, streamlining access while maintaining security.

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Auto-refreshing dashboards reveal issues as they happen, providing dynamic, real-time insights. With fresh statistics continuously feeding into the system, teams can access the most current analysis, helping them avoid potential problems.

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Automated operations encompass data collection, alerts, report distribution, and third-party integration, streamlining processes for effortless functionality. By automating these tasks, organizations reduce manual effort and minimize the risk of errors, allowing for more efficient workflows.

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Microcall's Online Directory feature provides an accurate and consistently updated company directory, enabling effortless lookups for locating employees. This user-friendly tool lets individuals quickly find contact information and roles within the organization, enhancing internal communication and collaboration.

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The solution offers flexibility in generating unlimited reports and dashboards and unrestricted user access. This capability empowers organizations to tailor visual data representations to meet diverse analytical needs, fostering deeper insights into performance metrics

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Pros and Cons of Microcall

Pros

  • The platform is easy to use, facilitating quick navigation and deployment
  • Comprehensive call tracking
  • Offers detailed reporting capabilities and scheduling options
  • Easily deployable both locally and in the cloud

Cons

  • Generating custom reports can be challenging
  • Lack of trial options

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Frequently Asked Questions

No, Microcall does not provide API access.