Parrot Cloud Call Center empowers businesses with seamless communication tools. It offers easy call management, real-time monitoring, and customizable features. The platform possesses customizable features, and reports can be improved. Parrot Cloud Call Center is designed to boost productivity and enhance customer interactions for teams of any size.

Parrot Cloud Call Center Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What is Parrot Cloud Call Center?

Overview

Parrot Cloud Call Center offers a seamless communication solution designed for businesses of all sizes. Its user-friendly interface allows for efficient call handling, while fully customizable features empower teams to adapt the system to their unique workflows. With real-time monitoring and accurate data analysis, businesses can optimize their call strategies effectively. Enhanced customer support ensures quick assistance, making it a perfect choice for organizations looking to improve productivity and increase call volume effortlessly.

Parrot Cloud Call Center Pricing

Parrot Cloud Call Center prices start at $129/seat/month for a minimum of 3 seats, $150 for a one-time setup per account, and $5 extra for cloud calling recording.

Disclaimer: The pricing is subject to change.

Get pricing as per your business needs.

Parrot Cloud Call Center Integrations

Parrot Cloud Call Center integrates with the following apps:

You can learn more about its integrations by watching the Parrot Cloud Call Center demo.

Who Is Parrot Cloud Call Center For?

Parrot Cloud Call Center is used in telecommunications, e-commerce, healthcare, and financial services. It’s designed for teams handling customer service, sales, and support, helping them manage customer interactions smoothly and efficiently.

Is Parrot Cloud Call Center Right For You?

Parrot Cloud Call Center software is a good choice if your business handles customer calls and needs a flexible, cloud-based solution. It’s ideal for customer service, sales, or support teams and helps manage interactions smoothly and efficiently.

Still deciding whether Parrot Cloud Call Center is a perfect choice? Contact our customer service team at (661) 384-7070 for help.

Parrot Cloud Call Center Features

This fully cloud-based feature eliminates the need for downloads or complex phone line setups. Users can connect effortlessly using a computer with Chrome, a USB headset, and a reliable internet connection, ensuring flexibility and ease of access.

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This important feature enables blended calling, allowing users to simultaneously handle both inbound and outbound calls. This integration creates a more efficient communication environment, helping teams quickly respond to customer inquiries while making outbound calls to generate leads.

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This robust feature facilitates warm transfers, allowing users to connect calls to closers or external numbers while playing music on hold. This ensures that the customers feel attended to and valued during the transfer process, enhancing the overall customer experience.

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This powerful feature empowers users with both preview and power dialing capabilities. With preview dialing, agents can prepare for calls by reviewing lead information beforehand. Power dialing automates the process, allowing for a faster connection with hot leads and significantly boosting campaign effectiveness.

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This helpful feature automates the setup of email communications through dispositions, which streamlines best practices for reaching out to contacts. Parrot Cloud Call Center users can ensure timely and consistent communication, improving engagement and response rates.

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This valuable feature offers a robust API for seamless integration with other platforms. Users can easily receive leads, send data to various applications, and enhance their workflows, allowing for a more connected and efficient operational process that meets their specific needs.

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Pros and Cons of Parrot Cloud Call Center

Pros

  • Real-time monitoring
  • Helps in boosting the volume of calls
  • Easy-to-navigate interface
  • Fully customizable features
  • Accurate data analysis

Cons

  • Navigation can present some challenges
  • Some technical issues reported
  • No wait time for support
  • Reports can be improved

Parrot Cloud Call Center Reviews

Overall Rating

5

7 Review(s)

Rating Distribution

5

star

(7)

4

star

3

star

2

star

1

star

January 2019

Real-time monitoring is a game changer

Anonymous

Security and Investigations

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Pros

This isn't just a regular call center that handles inbound and outbound calls. It's ideal for beginners looking to maximize and grow their workforce at the same time. And data analysis is quickly available within a set timeframe, and the system is both simple to use and navigate.

Cons

Unlike other similar software, this tool takes up the entire browser page, which is different from those that work as extensions. Sometimes, this can make navigation a bit tricky.

December 2018

It really helps boost call volume

Minela

Insurance

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I can easily transition from one call to the next. The interface is great, and tech support is excellent.

Cons

I believe this software is more suitable for medium-sized and smaller companies, but it's still excellent software at a very reasonable price.

February 2018

Parrot is seriously amazing!

Mark

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This solution has been simple and effective for addressing our phone system challenges. It has been extremely helpful, and our entire team really appreciates it!

Cons

I can't point out any negatives with this software.

Frequently Asked Questions

Yes, Parrot Cloud Call Centers offers an API.