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Overview
PBXware provides unified communications solutions, aiding in seamless telephony and multi-tenant management. Although some users find the onboarding process complex, the platform’s exceptional reliability and robust feature set ensure stable, scalable operations for growing providers.
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Starting Price
Custom
PBXware Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is PBXware?
PBXware software is a telecommunications platform designed to assist Managed Service Providers (MSPs) and contact centers in delivering unified voice and video services. It enables organizations to manage complex telephony environments through a single interface, streamlining operations. With native multi-tenancy, providers can host multiple clients efficiently, while the integrated gloCOM softphone enhances team collaboration through seamless desktop and mobile connectivity.
PBXware Pricing
The vendor offers the following tiered custom PBXware price plans to cater to diverse business needs.
- Business
- Multi-Tenant
- Contact Center
Disclaimer: The pricing is subject to change.
PBXware Integrations
The software supports integration with multiple systems and platforms, including:
- Bullhorn CRM
- HubSpot CRM software
- Microsoft Dynamics
- Pipedrive CRM
- Salesforce
- Zendesk
- Zoho CRM software
Who Is PBXware For?
PBXware is ideal for a wide range of industries and sectors, which may include:
- Telecommunications
- Contact centers
- Government
- Healthcare
- Education
- Enterprise business
- Hospitality
Is PBXware Right For You?
PBXware is an excellent choice for MSPs seeking a white-label capable, multi-tenant telephony solution. Its standout ability to unify voice, video, and collaboration into one stable platform makes it a strong contender. The software is HIPAA and GDPR compliant, ensuring data security. Additionally, it was recognized as the 2025 Internet Telephony Product of the Year, validating its industry standing.
Still doubtful if PBXware is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
PBXware Features
Administrators can visualize critical telephony data in real-time through centralized dashboards, facilitating more efficient management of day-to-day operations. This consolidated view empowers decision-makers to track key performance indicators instantly, ensuring that system health and agent activity are always monitored for optimal business performance.
Comprehensive activity logs allow organizations to track user behavior, including system access, configuration changes, and file interactions. This monitoring capability bolsters security by creating an audit trail, while also optimizing time management and providing deeper operational insights to help administrators maintain system integrity.
The system enables the registration of external ARI applications, allowing for the creation of highly customized call flows that extend beyond default settings. By integrating external logic, businesses can significantly enhance flexibility and tailor call handling capabilities to meet complex, non-standard operational requirements.
Artificial Intelligence powers the automatic transcription of call recordings, which can be processed sequentially or prioritized on-demand via the GUI. This feature, also accessible via API, allows users to quickly convert voice data into text, streamlining compliance reviews and enabling efficient content search.
PBXware assigns a Mean Opinion Score to every interaction, offering a standardized metric for tracking call quality levels across the network. This data provides a clear avenue for administrators to identify potential network issues early and resolve audio problems before they negatively affect client satisfaction.
