Last Updated

Overview

PhoneBurner is a power dialer that enhances contact rates and live conversations while minimizing dropped calls. It helps teams boost productivity and focus on meaningful interactions. Though the original training tapes are challenging to follow, improved resources and webinars are now available for users, which makes processes easier.

PhoneBurner Specifications

  • Call Recording
  • Call Reporting and Analytics
  • CRM Integration
  • Omnichannel Support

PhoneBurner Features

Power Dialer

This feature helps increase call volume and live connections by blending calls, emails, and SMS. PhoneBurner ensures smooth connections without awkward pauses or delays, balancing speed and quality for more positive interactions and improved outcomes.

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Workflow Automation

PhoneBurner's workflow automation streamlines tasks into productive talk time. It minimizes time-consuming processes, allowing for a stronger focus on lead engagement while automation manages the rest. Post-call tasks are simplified into a single click, saving time and reducing stress.

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Lead Management

Lead management becomes more efficient with seamless contact handling and call campaign organization. Automatic lead distribution ensures quicker connections and increased opportunities. Designed to help teams maximize the value of leads, PhoneBurner supports efforts to boost revenue per lead.

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Reporting

Data-driven insights play a key role in driving growth. By offering visibility into team performance, call engagement, and lead value, this solution helps scale successful strategies, address challenges, and elevate KPIs.

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Live Coaching

A real-time dashboard gives managers visibility into every representative active session as it happens. Managers can listen to live calls silently or join as a coach without the contact hearing, while leaderboards give the full team a shared view of daily output and performance.

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Compliant SMS Messaging

This feature enables sales teams to send personalized text messages directly from the dialing workflow or contact records while maintaining a complete conversation history. Automated text triggers, centralized message tracking, and real-time notifications help representatives respond quickly, increase engagement, and support more consistent follow-up across the sales process.

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Pros And Cons of PhoneBurner

Pros

  • Voicemail drops save hours of daily outreach

  • Helps in generating sales opportunities effectively

  • Practical and easy to set up, with accessible features

  • Simple importing of contacts and easy access to call recordings

Cons

  • Inability to identify fax numbers

  • Limited reporting and sorting options

  • The dialer screen may be difficult to navigate

PhoneBurner Reviews

Total 9 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

0%

3

Stars

22%

2

Stars

0%

1

Stars

0%

Share your experience

J

James

Retail, 1-50 employees

Less than a year

5.0
October 2024

it's really simple to master

Pros

I find it very simple to add my calls to calendars and track my leads.

Cons

Occasionally, the program crashes, but it usually reboots on its own.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

E

Edward

Finance, 51-100 employees

Less than a year

5.0
March 2024

Excellent product

Pros

It helps me make a large volume of calls while maintaining a trackable system for growth.

Cons

Sometimes, the login function is a bit slow, but I can usually get through it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sergio

Legal, 1-50 employees

Less than 6 months

5.0
March 2024

Its so use friendly

Pros

I really appreciate how convenient it is to use a Phone Burner session to stay connected with my clients and potential clients. Following up has become a part of my daily routine, and when I have multiple clients to follow up with, a Phone Burner session provides an easy and effective solution that suits my needs.

Cons

One limitation is that it doesn't allow me to make three way calls.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Does PhoneBurner offer an API?

Yes, PhoneBurner provides API access.

What language does PhoneBurner support?

PhoneBurner supports the English language only.

What other apps does PhoneBurner integrate with?

PhoneBurner integrates with several applications: Outreach, Salesforce, SugarCRM, HubSpot, Zapier, Zoho CRM, DNC.com, Zoom, CallBlitz, LeadCENTER, and Nimble. Watch the PhoneBurner demo to learn more about its integration options.

Does PhoneBurner support mobile devices?

Yes, PhoneBurner offers support for mobile devices.

What types of pricing plans does PhoneBurner offer?

PhoneBurner pricing starts at $165/user/month for its Standard plan. The platform also offers Professional and Premium plans starting at $195/user/month and $215/user/month, respectively. Organizations can access a free trial before purchasing.

Who are the typical users of PhoneBurner?

PhoneBurner works across multiple industries, including financial services, insurance, mortgage, solar, information technology, software, small and medium-sized businesses (SMBs), and enterprises.

What level of support does PhoneBurner offer?

PhoneBurner provides various support options, including phone, chat, a knowledge base, email/help desk, and FAQs/forums.