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Overview
SpectrumVoIP software delivers cloud-based business phone solutions with unlimited rollover lines and CRM integration capabilities that enhance customer communication workflows. While some users report support response delays, the platform provides reliable call management, extensive feature access, and multi-location support. Its flexible deployment options accommodate both contract and month-to-month arrangements.
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Starting Price
Custom
SpectrumVoIP Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
What Is SpectrumVoIP?
SpectrumVoIP software is a cloud-based Voice over Internet Protocol (VoIP) solution designed to help businesses manage customer communications through internet-based phone systems. It serves organizations of all sizes, from small businesses to enterprises, by replacing traditional phone lines with hosted PBX technology.
The platform enables teams to handle calls across multiple locations, support remote workers, and maintain professional communication standards while reducing telephony costs.
SpectrumVoIP Pricing
SpectrumVoIP pricing varies based on contract terms, business size, and bundled services. It starts as low as:
- Business Hosted VoIP: $19.95/user/month
- Stratus Internet (500 Mbps): $69/month
- Managed Network System: $129/location/month
- AI Surveillance: $39/camera/month
Disclaimer: The pricing is subject to change.
SpectrumVoIP Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce Sales Cloud
- HubSpot CRM software
- Microsoft Dynamics CRM
- Zendesk
- NetSuite
- Zoho CRM software
- Clio
Who Is SpectrumVoIP For?
It is ideal for a wide range of industries and sectors, including:
- Automotive Dealerships
- Insurance
- Education
- Healthcare
- Legal Services
- Real Estate
- Food Service
Is SpectrumVoIP Right For You?
If you need a scalable cloud-based phone system that supports multi-location operations and remote work without sacrificing feature access, SpectrumVoIP software delivers unified communications through its hosted PBX platform. The software serves notable clients including Domino's Pizza, Sam Pack Ford Dealers, and Navarro College, demonstrating its capability across enterprise and small business environments.
Still doubtful if SpectrumVoIP software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SpectrumVoIP Features
SpectrumVoIP provides virtual receptionist functionality enabling callers to reach departments or specific extensions without operator assistance. The system includes dial-by-name directory access and configurable menu options. Administrators manage settings through the online portal or contact support for rapid adjustments.
The platform organizes incoming calls into structured queues ensuring customers receive prompt attention in order. Real-time queue statistics display current wait times, caller position, and agent availability across all queues. Skills-based routing directs calls to agents with specific expertise or capabilities. Queue callback options allow callers to request return calls instead of waiting on hold, reducing abandonment rates and improving customer satisfaction.
SpectrumVoIP automatically retrieves customer records from integrated CRM systems when calls arrive. Call popping displays customer history, previous interactions, and account details on-screen during inbound calls. The system logs all call details, including duration, outcome, and recordings, directly into CRM platforms. Click-to-call functionality initiates calls directly from CRM contact records, eliminating manual dialing and reducing connection errors.
The system records phone conversations over internet connections for compliance, training, and quality control purposes. Administrators access recordings through the web portal with search and playback capabilities. Recorded calls automatically push into integrated CRM systems for permanent customer interaction documentation. These SpectrumVoIP features support both on-demand and automatic recording policies configured per user, department, or call type.
It enables users to make and receive calls through desk phones, computer softphones, or mobile applications interchangeably. The Stratus App provides full system access on iOS and Android devices with identical functionality to desk phones. Hot desking allows employees to log into any physical phone location and access their personal settings. Shared line appearance permits multiple devices to handle the same phone line simultaneously.
