SpectrumVoIP
Last Updated
Overview
SpectrumVoIP software delivers cloud-based business phone solutions with unlimited rollover lines and CRM integration capabilities that enhance customer communication workflows. While some users report support response delays, the platform provides reliable call management, extensive feature access, and multi-location support. Its flexible deployment options accommodate both contract and month-to-month arrangements.
SpectrumVoIP Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
SpectrumVoIP Features
Auto Attendant System
SpectrumVoIP provides virtual receptionist functionality enabling callers to reach departments or specific extensions without operator assistance. The system includes dial-by-name directory access and configurable menu options. Administrators manage settings through the online portal or contact support for rapid adjustments.
Call Queue Management
The platform organizes incoming calls into structured queues ensuring customers receive prompt attention in order. Real-time queue statistics display current wait times, caller position, and agent availability across all queues. Skills-based routing directs calls to agents with specific expertise or capabilities. Queue callback options allow callers to request return calls instead of waiting on hold, reducing abandonment rates and improving customer satisfaction.
CRM Integration And Call Popping
SpectrumVoIP automatically retrieves customer records from integrated CRM systems when calls arrive. Call popping displays customer history, previous interactions, and account details on-screen during inbound calls. The system logs all call details, including duration, outcome, and recordings, directly into CRM platforms. Click-to-call functionality initiates calls directly from CRM contact records, eliminating manual dialing and reducing connection errors.
Call Recording And Storage
The system records phone conversations over internet connections for compliance, training, and quality control purposes. Administrators access recordings through the web portal with search and playback capabilities. Recorded calls automatically push into integrated CRM systems for permanent customer interaction documentation. These SpectrumVoIP features support both on-demand and automatic recording policies configured per user, department, or call type.
Multi-Device Communication
It enables users to make and receive calls through desk phones, computer softphones, or mobile applications interchangeably. The Stratus App provides full system access on iOS and Android devices with identical functionality to desk phones. Hot desking allows employees to log into any physical phone location and access their personal settings. Shared line appearance permits multiple devices to handle the same phone line simultaneously.
SpectrumVoIP Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Not Specified, N/A employees
“quick installation process”
Pros
After switching our office phone service, the whole process went really well from beginning to end. The pricing was excellent, the installation was quick and well supported and the customer service has been outstanding. Huge thanks to our Project Manager for making the transition feel much less stressful. He was patient, incredibly helpful and made sure we had support through every stage. We've also really appreciated that the same personal level of customer service has continued even months after everything was set up. We're very glad we made the change and would absolutely recommend their service.
Cons
Honestly I didnt notice anything negative while using this.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Free Trial
“fast and helpful support”
Pros
One thing I really appreciate about it is the quick customer service chat they provide.
Cons
I haven't run into any issues with the software they've provided.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of SpectrumVoIP?
It serves industries including automotive dealerships, insurance, education, healthcare, legal services, real estate, and food service sectors.
Does SpectrumVoIP offer an API?
Yes, the software does offer an API.
What types of pricing plans does SpectrumVoIP offer?
SpectrumVoIP pricing is flexible with contract and month-to-month options starting at $19.95 per user per month for Business Hosted VoIP. Additional services include Managed Network ($129/location/month), Internet ($69/month for 500 Mbps), and AI Surveillance ($39/camera/month). Request a custom SpectrumVoIP price quotation.
What other apps does SpectrumVoIP integrate with?
The vendor integrates with CRM platforms including Salesforce, HubSpot, Microsoft Dynamics, Zendesk, NetSuite, Zoho, Clio, Follow Up Boss, Freshdesk, and Redtail among others.
Does SpectrumVoIP have a mobile app?
Yes, the platform offers the StratusHUB mobile app.
What language does SpectrumVoIP support?
It is primarily available in English.
What level of support does SpectrumVoIP offer?
SpectrumVoIP software provides support through multiple channels including phone, email, live chat, support ticket system, and comprehensive documentation with user guides and training resources.