Vodia PBX
Last Updated
Overview
Vodia PBX software provides a sophisticated communication framework that transforms diverse hardware into high-performance VoIP clients, enhancing call center efficiency through advanced routing. While mobile accessibility requires further refinement for peak responsiveness, its exceptional voice stability and integrated security justify the investment.
Vodia PBX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Vodia PBX Features
Mailbox
Each extension includes a professional mailbox where callers can leave messages that are easily shared or moved across the organization. The system integrates the Google speech API for voicemail-to-text transcription, ensuring messages are conveniently previewed on mobile devices for rapid response.
Auto Attendant
This digital receptionist directs incoming callers to the correct party using customizable greetings and multi-level menus. Callers can search company directories or enter extensions directly, while administrators configure time-based redirection rules to manage call volume efficiently during and after business hours.
Call Center
Designed for sophisticated distribution, this feature manages high call volumes by sequentially routing inquiries to specific agent groups. It enhances the customer experience with live queue announcements and music, while offering callback options to reduce hold times and maximize agent productivity.
Conferences
The platform facilitates seamless collaboration by mixing multiple audio channels for both spontaneous and scheduled conference calls. The system automatically distributes calendar invites to participants and can initiate rapid response sessions, allowing teams to connect instantly and discuss critical business matters from any location.
Paging
This powerful communication tool allows users to broadcast live or recorded messages across the organization via overhead speakers or VoIP phones. It provides a highly efficient method for spreading urgent information quickly to entire departments, ensuring critical updates reach every employee in the system.
Pros And Cons of Vodia PBX
Pros
Stable, feature-rich PBX for small to large deployments
Flexible multi-tenant architecture ideal for service providers
Secure and encrypted voice communications
Cons
Initial setup and provisioning may feel complex
Phone provisioning issues occasionally occur
Vodia PBX Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 11-50 employees
Less than a year
“reliable VoIP platform”
Pros
We originally got introduced to Vodia through a third party vPBX provider that was using it as their underlying platform. It proved to be reliable and easy to work with which gave us enough confidence to remove the middleman and build our own vPBX offering for clients. The setup process was simple and it delivers exactly the kind of solution we were looking to provide.
Cons
Like a lot of long established platforms some parts of the documentation are missing or no longer fully up to date. It hasn't caused much trouble for us though since the forum and support resources are well organized and easy to search through.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Telecommunications, 1-10 employees
More than a year
“multi tenant powerhouse”
Pros
From an architectural standpoint, this is one of the most flexible systems I've worked with because it delivers a true multi tenant PBX. Setting up domains is simple, live call tracking is built in and the CRM integrations plus ZTP for multiple IP phone brands add a lot of value. The pricing also makes much more sense since it's based on simultaneous call paths instead of charging per extension which makes the whole platform a very compelling choice.
Cons
The biggest thing missing is a mobile soft client being included as part of the product and adding video conferencing would really complete what is already a strong offering. You can configure Bria or another third party client but without any auto provisioning in place, it takes manual intervention and client assistance to get it working.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Telecommunications, 11-50 employees
Less than 6 months
“fairly priced”
Pros
There's a huge range of features included and the system is capable of handling just about anything I need. The pricing also feels reasonable for what it offers.
Cons
Support is the weak spot. Even though the company is based in the US, you really need to be comfortable tinkering with the system on your own until everything works the way you want. They've made it clear they don't have the time, staff or interest to provide one on one training. Training classes are available but attending means paying extra for flights, a car and a hotel. They also still haven't announced any training dates for the US West Coast.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does Vodia PBX offer an API?
Yes, Vodia PBX offers an API.
What level of support does Vodia PBX offer?
Vodia PBX offers support through documentation, email, phone, and contact form.
What types of pricing plans does Vodia PBX offer?
The Vodia PBX price is customized according to the needs of the organization. Request a personalized Vodia PBX pricing quote for your business.
What other apps does Vodia PBX integrate with?
The software supports integration with multiple platforms, such as Google Workplace, HubSpot, Microsoft Dynamics 365, Monday CRM, Zoho CRM software, Salesforce, and Slack software.
Does Vodia PBX have a mobile app?
Yes, Vodia PBX has a mobile app for Android and iOS.
Who are the typical users of Vodia PBX?
Typical users include industries like healthcare, hospitality, telecommunications, long-term care, maritime, public sector, and real estate.
What language does Vodia PBX support?
Vodia PBX is available in English, German, and French.