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Overview
Xinix provides VoIP and call center software for business communications. Its core communication tools and features range support modern business telephony solutions. Although some users report inconsistent service quality in reviews, its configurability, call routing features, and wide device support are noted positives.
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Starting Price
£8
/user/month (Cloud business phone)
Xinix Specifications
- Call Center Software
- VoIP Software
- Telephony Software
- Interactive Voice Response (IVR)
What Is Xinix?
Xinix is a cloud-based telecommunications platform that delivers VoIP and call center solutions for small to large enterprises across the UK and internationally. Its Interactive Voice Response (IVR) system automates call handling and directs callers efficiently, while Automatic Call Distribution (ACD) routes incoming calls to appropriate agents based on skills and availability.
The platform includes real-time analytics and reporting tools that help businesses monitor call flows, track key performance indicators, and identify areas for operational improvement.
Xinix Pricing
Xinix price is based on multiple communication and call center packages. These include:
- Cloud Business Phone – Personal: £8/user/month (+VAT)
- Cloud Business Phone – Office: £20/user/month (+VAT)
- Cloud Business Phone – Call Center: £35/user/month (+VAT)
Disclaimer: The pricing is subject to change.
Xinix Integrations
Xinix software supports integration with multiple systems and platforms, such as:
Who Is Xinix For?
Xinix is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Food services
- Hospitality
- Healthcare
- E-commerce
- Transportation
- Emergency services
Is Xinix Right For You?
Businesses struggling with inefficient call handling, missed customer inquiries, and disconnected communication channels often face reduced productivity and customer satisfaction.
Xinix addresses these challenges through cloud-based telephony that requires no hardware installation, automated call routing that minimizes wait times, and comprehensive analytics for data-driven decisions.
The platform has won multiple awards, including the 2021 Internet Telephony Product of the Year Award and 2021 Remote Work Pioneer Award, demonstrating industry recognition. With round-the-clock support, Xinix ensures business continuity for organizations of all sizes.
Still doubtful if Xinix is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Xinix Features
Freephone Numbers
Xinix offers freephone numbers, including 0800, 0300, and 0808, allowing businesses to provide cost-free calls for customers. This enhances brand credibility, encourages inquiries, and makes your company appear more professional and accessible to clients nationwide.
Hosted Cloud PBX Features
It provides scalable telephony with local and remote extensions, call monitoring, IVR, ring groups, caller ID, call recording, speed dial, and advanced call management tools. It supports scheduling, custom greetings, and timezone-aware operations for flexible business communications.
Phone Services
This Xinix feature lets businesses manage multi-location telephony through a web portal, offering VoIP calling, caller ID, desktop and mobile apps, analogue adapters, conference phones, outCALL Outlook integration, system monitoring, multilingual GUI, backups, and timezone-aware operations for global flexibility.
Call Management
It lets businesses optimize communications with IVR auto attendants, call recording, call forwarding, presence panels, call parking, shared lines, paging/intercom, remote access, web callback, directories, PSTN/VoIP trunks, routing modes, encrypted SIP/audio, and QoS for efficient, secure call handling.
Voicemail And Greetings
Using this feature, businesses can manage multiple voicemails, create department-specific greetings, and receive messages via email or PC. Enhanced options include PIN protection, voicemail groups, unified messaging, and visual indicators to improve communication efficiency and brand image.
Pros And Cons of Xinix
Pros
Provides responsive and patient customer support
Supports straightforward setup and number porting
Enables clear and reliable call quality
Cons
Experiences occasional call quality inconsistencies
Requires stable internet connection for optimal performance
Xinix Reviews
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Frequently Asked Questions
What types of pricing plans does Xinix offer?
Xinix pricing is based on multiple communication and call center packages, including Cloud Business Phone – Personal (£8/user/month), Cloud Business Phone – Office (£20/user/month), and Cloud Business Phone – Call Center(£35/user/month). Contact us for a Xinix cost estimate.
What other apps does Xinix integrate with?
Xinix integrates with HubSpot CRM, Bullhorn, Drift, Salesforce, Zoho CRM, and Freshdesk.
Does Xinix offer a mobile app?
Yes, Xinix offers a mobile app.
Does Xinix offer an API?
Yes, it offers an API.
Who are the typical users of Xinix?
Typical users of Xinix include businesses across telecommunications, food services, hospitality, healthcare, e-commerce, transportation, and emergency services sectors.
What language does Xinix support?
Xinix supports English language.
What level of support does Xinix offer?
Xinix offers support through phone, email, and live chat.