Chartlogic, a subsidiary of Medsphere Systems Corporation, has been in the market since 1994. It is headquartered in Salt Lake City, Utah. The vendor provides an ambulatory electronic health record system either integrated with practice management software or as a stand-alone depending on the needs of your practice. They also offer revenue cycle management services.
Apart from making a practice paperless, Chartlogic provides many features that improve the efficiency of a practice. For those who don't like typing, voice recognition software is inbuilt into the system. There is robust appointment management, charting, e-prescribing, E/M coding functionality which makes your workday seamless.
They have recently launched their patient portal app known as “Connect Patients” which goes beyond helping a practice meet its meaningful use requirements. Patients can use it to schedule appointments, fill intake forms, make payments electronically and more.
Pricing: Pricing ranges from $100 to $500/provider/month.
USP: Optimized financial performance with ChartLogic RCM (revenue cycle management). Detailed financial data access to employees and swift claims processing ensure quick payback and better revenue.
Support: Chartlogic support can be reached via email and phone.
Product Advantages: Extremely user-friendly. Offers customized folders for scanned documents. Highly efficient support staff.
Product Limitations: Patient portal is not intuitive. Scheduling could be easier. e-prescribing is a hassle and needs improvements.
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Pros:“One of the things I like about ChartLogic is their customizable templates, get them the way you want them minimizing the amount of extra work you have to do to complete a patient visit.”
Pros:The system was made rather easy for us to navigate and understand; thanks to the brilliant implementation team at ChartLogic. I am mainly impressed with their support, be it implementation or customer support. Whenever we run into issues with the system, their capable customer support has always helped us out. Customization was done for us and then taught us so we can do it ourselves too. The training process was thorough and informative.
Cons:Even though I cannot praise enough as to how capable their customer support it, but sometimes they take more time than they should get back to us.
Pros:The system is easy to navigate and the ease of use made it possible for us to understand the ins and outs of the system quickly. Charting is super easy and not to mention completely customizable. ChartLogic EMR covers all the aspects as well as the needs of our practice. Starting from patient portal to schedule, charting and then prescriptions. Claims have now become easier for us to file. Customer support is capable and pleasant.
Cons:None so far since it hasn’t been long since we switched to this system.
Pros:I like the product for how efficiently it runs with our office. ChartLogic has given our providers their weekends back as they no longer have to take their work home with them because of ease of charting. The system is advanced and the upgrades are done timely.
Cons:The internal messaging system is not their strong suite I must say. Sometimes there is a lag and some issues which are fixed after a software update.
Pros:The overall system is quite easy to understand even by someone who doesn’t have an IT background. I am able to customize the notes and templates for my specialty and ease. The implementation team at ChartLogic has taught us well and their tremendous customer support has always assisted us with many challenges we face.
Cons:Some updates are rather inconvenient when they should be doing the opposite. I am a little apprehensive about the new updates since it disturbed my schedule a bit and has made it difficult for it to navigate.
Pros:After doing our research we found ChartLogic EMR to be the best suitable for the needs of our office. We use their EMR side of the system and can safely say that it gels well with alien software. The system is easy to maneuver and workflow is smooth and effective. We switched to ChartLogic from a server-based system and can say that the transition has been splendid.
Cons:It is accredited with all the government regulations, however, sometimes the updates take longer than it should.
Pros:The reason why I like ChartLogic EMR is because of its ease of use. The system is easy to maneuver and the flow is quite smooth. During the implementation process, our main concern was templates which were addressed by their capable team. We are able to customize the system notes fully.
Cons:The only challenge I sometimes face is its integration with external software.
Pros:ChartLogic completely customized the solution for the needs of our doctors as well as the office. I’m especially impressed with their billing system. The implementation team was proficient and the process ran smoothly as well as their customer service. The system is easy to navigate and the overall workflow is smooth.
Cons:We are looking for more flexibility in entering the right codes for medications as well as the treatment.
Pros:It has made it easier for me to chart documents in real-time. Especially the feature where I can easily close the chart, post it and transfer that to another doctor as a referral. I have used ChartLogic EMR for other different specialties and have found it to be equally effective. It's user-friendly and easy to navigate.
Cons:I would really like for them to introduce a sort of “history” option where I could see what patient or chart I was working on before.
Pros:ChartLogic EMR has given me the flexibility to create my own templates, be it progress notes, or scanned copy of the documents. I mainly like its dictation feature the most since I’m not a fan of typing much so this comes in handy. However, I would like them to upgrade and improve the speech recognition mechanism a bit. Customer service is reliable and capable.
Cons:I would hope for the system to progress a bit in terms of technology and offer a mobile feature as other vendors do. Some up-gradation in patient portal is required.
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