Better Agency

“Better avoid it

Pros

This product is misleading. The claims that it helps with weight loss are false. As they just promises with no real results. They say they follow up but I have only received one call and the treatment is not effective.

Cons

The customer service was awful as the representative who assisted me was rude and did not listen. The product was also a disappointment as its claims were false.

“Helps you become the best

Pros

The best part of Better Agency is how easy it is to use. Plus sharing and reassigning service and claim requests has made us more efficient. The sales pipeline keeps producers updated on their prospects and the renewal pipeline has been proven the best for retention.

Cons

We started using it early on and the onboarding process was a challenge. However I believe it has significantly improved since then.

“Fails to keep its promises

Pros

My experience with Better Agency was mostly negative but this was not due to the software itself as it was more about the lack of sufficient customer support and their lack of knowledge about their own product. When it comes to the software it seemed to function well. The contact lists and individual profiles had all the information you'd need such as policy numbers, vehicle details and more. Also imade it easy to look up any client. The pipeline feature was probably the best part with boxes for organization at various stages of a sale, cross-selling, renewals, customer service and more. The email campaigns also looked great with lots of customization options. And you could even program it to send birthday cards to customers automatically. But unfortunately every email I sent through their system ended up in spam which prevented me from having success with it.

Cons

I did a lot of research to find the right AMS for my company and eventually chose it hoping for great things. Unfortunately the biggest issue was the severe lack of customer service and their poor understanding of their own product. As my title states it was a solution with empty promises. When I purchased the software I was told I would have access to the commissions beta which was a key factor in my decision. Despite this I never got access to it even though it was promised. The staff's knowledge was also lacking especially when it came to how their system handled email campaigns. I use Gsuite and it took me a while to figure out how to connect it myself. Despite asking about it before purchasing they couldn't explain how the system sent emails. To top it off all my emails ended up in spam.