HubSpot CRM Software Reviews
Total 548 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Ren
Government Administration, 11-50 employees
Less than 6 months
“A powerful platform for marketing
Pros
HubSpot offers a comprehensive solution covering lead generation nurturing email marketing social media management and analytics. Its intuitive user interface caters to both beginners and experienced marketers contributing to a positive user experience.
Cons
Salesforce integration can be complex involving numerous workflows and a steep learning curve.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Cindy
Information Technology and Services, 51-100 employees
More than a year
“Great Tool
Pros
Despite primarily working with Dynamics 365 CRM I find HubSpot's integration easy and beneficial for data management and lead tracking.
Cons
No complaints it works well for integration purposes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Moffat
Computer Networking, 51-100 employees
Less than 6 months
“To make other understand about hubspot
Pros
HubSpot provides excellent features and delivers quality marketing services for business purposes.
Cons
Improvement is needed in trafficrelated features and the introduction of additional marketing strategies for user progress tracking.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Anamaria
Design, 1-10 employees
“Effectiveness great option for just every business looking to improve custumer relationships
Pros
The app excels in tracking and updating data offering great automation reporting and sales features. With a free plan and flexible pricing it's userfriendly with excellent customer support.
Cons
Consideration should be given to limitations between free and paid options such as the absence of live chat.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Hari
Information Technology and Services, 51-100 employees
Less than 6 months
“Smart marketing and sales Tool
Pros
While HubSpot has many features I predominantly use the lead generation and management feature fostering collaboration across internal teams.
Cons
Additional integrations with external tools would enhance functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Ruman
Marketing and Advertising, 1-10 employees
Less than a year
“My experience
Pros
HubSpot is a great site for email marketing and my yearlong journey with it has been excellent. I highly recommend it to everyone.
Cons
No changes are needed it is considered the best as it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Olyad
Pharmaceuticals, 1-10 employees
Less than 6 months
“Pharmacist
Pros
HubSpot is easy to use and highly useful for media management.
Cons
HubSpot is not widely known and should be promoted more effectively.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
“Streamlining Marketing Efforts with HubSpot Marketing Hub
Pros
HubSpot Marketing Hub provides a variety of userfriendly tools for different marketing activities such as email marketing lead generation automation and analytics. Having all these tools in one platform is highly beneficial and its interface is designed for easy navigation and campaign setup without requiring technical expertise. The platform's comprehensive analytics and reporting features enable us to measure the performance of our marketing campaigns effectively.
Cons
Email design limitations such as the lack of advanced features and flexibility should be addressed. More predesigned templates and AB testing for landing pages are suggested.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Enrique
Computer Software, 1-10 employees
“review
Pros
HubSpot is easy to implement and use within a team.
Cons
Easy integration with social media platforms was a positive aspect.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Rasika
Automotive, 1-10 employees
More than a year
“Excellent
Pros
It provides a comprehensive set of marketing tools including email marketing social media management landing pages lead tracking and more.
Cons
Some features like website design and advanced analytics are desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mario
Real Estate, 1-10 employees
Less than 6 months
“Great CRM and super resourceful
Pros
The additional resources provided such as articles ebooks and templates enhance the overall experience.
Cons
The pricing is slightly higher compared to other systems.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Matthew
Computer & Network Security, 1-10 employees
Less than a year
“Over priced and feature lacking
Pros
The builtin mailing list feature and the option to sort contacts based on information are valuable.
Cons
HubSpot is perceived as overpriced and lacking in features with dissatisfaction over feature availability after purchase.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
“A great allinone CRM email marketing and marketing automation platform
Pros
HubSpot's free trial flexible pricing for larger companies ease of use for email production and reasonable professional services support make it a versatile choice.
Cons
Nickelanddiming for thirdparty integrations and challenges in running analytics beyond basic metrics are noted.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Rachel
Legal Services, 11-50 employees
“Great marketing product
Pros
HubSpot's allinone platform makes it easy to manage and email leads streamlining operations that would require multiple tools.
Cons
Occasional syncing bugs have been experienced causing temporary issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Misty
Staffing and Recruiting, 101-500 employees
Less than a year
“Review for Hubspot
Pros
The platform's design facilitates easy navigation for marketers regardless of their technical knowledge.
Cons
While accessible the learning curve may be steeper for some advanced features.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
sriharsha
Cosmetics, 11-50 employees
Less than a year
“Hubspot review
Pros
It is easily used helpful and the products are useful to customers.
Cons
Certain features are more expensive and some products may require more time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Katarzyna
Computer Software, 51-100 employees
Less than a year
“HubSpot Marketing Hub is a robust and comprehensive marketing automation platform
Pros
HubSpot's marketing automation capabilities allowing for automated tasks like email nurturing campaigns and lead scoring stand out as impressive.
Cons
HubSpot Marketing Hub with its extensive features may be overwhelming for beginners or small businesses initially.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
shilton
Food & Beverages, 1-10 employees
More than a year
“One of the best tools for social media
Pros
HubSpot offers certification an app marketplace content management and comprehensive training under one app.
Cons
There is not much to dislike about the tool overall.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Siddharth
Information Technology and Services, 500+ employees
More than a year
“Valuable Asset
Pros
There isn't anything I dislike about HubSpot but my absolute favorite aspect is the people. The service team is exceptionally effective attentive and genuinely wants to see you succeed. I particularly love the HubSpot Academy courses. HubSpot provides not just a platform but an experience that goes beyond with a dedicated and supportive service team and valuable educational resources through the HubSpot Academy courses.
Cons
No additional features are needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Stephanie
Telecommunications, 500+ employees
More than a year
“There has too be better software than this
Pros
While some find HubSpot complex timeconsuming and annoying it offers powerful features for data input crosscomparison and customer management.
Cons
Challenges include potential lead mismanagement and the lack of mapping for focused customer service representatives.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4