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ServiceWise is a seamless IT service management (ITSM) software. This advanced software solution is your key to unlocking a world of unmatched application lifecycle management. Its solutions cover different areas for businesses, from sales and services to marketing automation. Empower your businesses with the multi-cloud services of ServiceWise today.

ServiceWise Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What Is ServiceWise?

Overview

ServiceWise, developed by TechExcel, is a cloud-based, advanced, feature-rich software solution for application IT service management and help desk management. It offers a wide range of powerful functionalities, including multi-channel support, a self-service portal, and extensive reporting capabilities, positioning it as an innovative and upgraded solution.  Its key solutions include sales cloud, service cloud, marketing cloud, and marketing automation.

ServiceWise Pricing

The pricing for ServiceWise is not public. You can get a personalized quote for ServiceWise pricing based on your business’s size and requirements.

ServiceWise Integrations

ServiceWise integrates with various third-party applications, including:

You can watch a free ServiceWise demo to learn more about its integrations.

Who Is ServiceWise For?

ServiceWise is used by businesses of all sizes in various facilities, including:

  • Information technology and services
  • Transport
  • Management
  • Manufacturing
  • Cybersecurity

Is ServiceWise Right For You?

By leveraging ServiceWise, organizations can unlock a multitude of advantages. This software significantly enhances workflow efficiency and elevates customer support, increasing customer satisfaction and loyalty. ServiceWise empowers businesses with valuable insights, enabling data-driven decision-making processes. Among its notable customers include Outbrain, WalkMe, and Calrizen. Furthermore, it assists organizations in maintaining adherence to industry regulations and standards, ensuring consistent compliance throughout operations.

Still unsure about ServiceWise? Contact our experts at (661) 384-7070 to help you make the best decision.

ServiceWise Features

ServiceWise enables communication through various channels. The software allows businesses to interact and engage with customers or team members using their preferred communication methods.

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Its self-service portal empowers customers to find solutions to their queries independently. It offers a knowledge base, FAQs, and other resources to assist users in resolving minor issues independently.

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The feature facilitates users to track, prioritize, and manage customer requests or internal tasks efficiently. ServiceWise ensures that no request or task falls through the cracks.

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With ServiceWise, organizations can effectively manage and adhere to compliance requirements and industry regulations. It provides tools to track and document compliance-related activities, ensuring consistency and mitigating risks.

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The software supports a centralized platform to assign, track, and monitor tasks across teams or departments. Ultimately, businesses can enhance collaboration, improve accountability, and streamline workflow processes.

how it worksSee How It Works

Pros and Cons of ServiceWise

Pros

  • Multi-channel support
  • Robust reporting capabilities, as per ServiceWise reviews
  • Workflow automation
  • Optimized customer experience

Cons

  • Customization limitations
  • Steep learning curve

ServiceWise Reviews

Overall Rating

4.6

8 Review(s)

Rating Distribution

5

star

(5)

4

star

(3)

3

star

2

star

1

star

July 2023

Manage your work with ServiceWise

Juan Andres

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It has significantly helped me manage the tasks of agents faster and more dynamically.

Cons

In the time I've been using it, I haven't encountered any faults.

July 2023

It's easy to use

Angie

Information Technology and Services

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

Pros

I liked it because it is an intuitive application, easy to implement, and offers a wide variety of tools.

Cons

So far, I have not experienced any faults with it.

September 2022

Good service and support from Servicewise

Arjun

Education Management

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

My overall experience with ServiceWise has been really good, and I am looking forward to a longer relationship.

Cons

I found it a little pricey compared to other competitors, but their support is more than good enough to justify the prices.

April 2022

A great Helpdesk Product for any size company

David

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I find the software easy to use and rich in functionality and customization options. I can create my own workflows and routing tables, making it as simple or complex as my individual situation requires.

Cons

It did take me a while and probably some help to get it up and running. The setup can be complex, and there are parts of it I just don't need or use.

April 2022

Techexcel Review

Sanjit

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

Pros

It is easy to navigate the menu and understand how to use the incident management tool.

Cons

It can be a little clunky at times, and I've had issues with the mail retrieval service.

April 2018

I would receive 'tickets' through the system and then assign these to individuals to complete.

Nathan

Not Specified

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

Pros

Inputting requests is simple for me. New users can quickly learn how to submit various requests, and attaching small files is very easy. It handles thousands of requests efficiently and keeps excellent records, with 10-year-old tickets available in full detail. Everyone involved in a ticket can join the conversations.

Cons

There is no user input validation, so I can submit blank or incomplete requests. It was also difficult for me to assign work to more than one person at a time, so if two departments had to do the work, only one was assigned, which can create frustration.

April 2017

ServiceWise is my life

Andrea

Non-Profit Organization Management

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's an easy tool to handle, and support is readily available.

Cons

Some versions have too many updates until I get to the next version, and I miss the mobile version.

January 2017

This is a very flexible product that allows you to do whatever you want to do

jack

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This product is incredibly flexible, allowing me to do whatever I need. I can design workflows, send notifications in specific ways, integrate documents or attachments, and use special reports. I definitely recommend ServiceWise for its flexibility and powerful functionality.

Cons

Their service has been top-tier and very helpful. I haven't had any issues with their support, and the product itself is very solid and stable. Really, there has been no downtime since it's been up, other than planned updates.

Frequently Asked Questions

ServiceWise doesn’t disclose its pricing modules. But you can get a custom estimate of the ServiceWise cost.