Last Updated
Overview
ServiceWise is a seamless IT service management (ITSM) software. This advanced software solution is your key to unlocking a world of unmatched application lifecycle management. Its solutions cover different areas for businesses, from sales and services to marketing automation. Empower your businesses with the multi-cloud services of ServiceWise today.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ServiceWise Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is ServiceWise?
Overview
ServiceWise, developed by TechExcel, is a cloud-based, advanced, feature-rich software solution for application IT service management and help desk management. It offers a wide range of powerful functionalities, including multi-channel support, a self-service portal, and extensive reporting capabilities, positioning it as an innovative and upgraded solution. Its key solutions include sales cloud, service cloud, marketing cloud, and marketing automation.
ServiceWise Pricing
ServiceWise Integrations
ServiceWise integrates with various third-party applications, including:
- Jira
- Salesforce
- Slack
- Oracle
- Microsoft Power BI
Who Is ServiceWise For?
ServiceWise is used by businesses of all sizes in various facilities, including:
- Information technology and services
- Transport
- Management
- Manufacturing
- Cybersecurity
Is ServiceWise Right For You?
By leveraging ServiceWise, organizations can unlock a multitude of advantages. This software significantly enhances workflow efficiency and elevates customer support, increasing customer satisfaction and loyalty. ServiceWise empowers businesses with valuable insights, enabling data-driven decision-making processes. Among its notable customers include Outbrain, WalkMe, and Calrizen. Furthermore, it assists organizations in maintaining adherence to industry regulations and standards, ensuring consistent compliance throughout operations.
Still unsure about ServiceWise? Contact our experts at (661) 384-7070 to help you make the best decision.
ServiceWise Features
Multi-Channel Communication
ServiceWise enables communication through various channels. The software allows businesses to interact and engage with customers or team members using their preferred communication methods.
Self-Service Portal
Its self-service portal empowers customers to find solutions to their queries independently. It offers a knowledge base, FAQs, and other resources to assist users in resolving minor issues independently.
Ticket Management
The feature facilitates users to track, prioritize, and manage customer requests or internal tasks efficiently. ServiceWise ensures that no request or task falls through the cracks.
Compliance Management
With ServiceWise, organizations can effectively manage and adhere to compliance requirements and industry regulations. It provides tools to track and document compliance-related activities, ensuring consistency and mitigating risks.
Task Management
The software supports a centralized platform to assign, track, and monitor tasks across teams or departments. Ultimately, businesses can enhance collaboration, improve accountability, and streamline workflow processes.
Pros And Cons of ServiceWise
Pros
Multi-channel support
Robust reporting capabilities, as per ServiceWise reviews
Workflow automation
Optimized customer experience
Cons
Customization limitations
Steep learning curve
ServiceWise Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 500+ employees
More than a year
“It's easy to use”
Pros
I liked it because it is an intuitive application, easy to implement, and offers a wide variety of tools.
Cons
So far, I have not experienced any faults with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Manage your work with ServiceWise”
Pros
It has significantly helped me manage the tasks of agents faster and more dynamically.
Cons
In the time I've been using it, I haven't encountered any faults.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
Less than 6 months
“Good service and support from Servicewise”
Pros
My overall experience with ServiceWise has been really good, and I am looking forward to a longer relationship.
Cons
I found it a little pricey compared to other competitors, but their support is more than good enough to justify the prices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does ServiceWise offer?
ServiceWise doesn’t disclose its pricing modules. But you can get a custom estimate of the ServiceWise cost.
Does ServiceWise offer an API?
Yes, ServiceWise provides an API.
What language does ServiceWise support?
ServiceWise supports English, French, and Chinese (traditional).
What other apps does ServiceWise integrate with?
ServiceWise integrations include Jira, Salesforce, Mercurial, GitHub, TestLink, Microsoft SCCM, and many more.
Does ServiceWise support mobile devices?
Yes, ServiceWise supports mobile devices.
Who are the typical users of ServiceWise?
ServiceWise caters to various industries, including manufacturing, IT, cybersecurity, etc.