Overview
Birdeye software streamlines customer experience management by gathering reviews, monitoring online feedback, and facilitating direct customer interactions. Though it requires initial setup, its tools significantly help businesses enhance visibility, address issues quickly, and boost customer satisfaction.
Overall Rating
Based on 13 users reviews
3.5
Rating Distribution
Positive
69%
Neutral
0%
Negative
31%
Starting Price
Custom
Birdeye Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Birdeye?
Overview
Birdeye is a cloud-based customer experience platform designed for businesses across various industries to enhance their online reputation and customer engagement. It provides solutions for managing reviews, improving local search visibility, and monitoring customer feedback.
By streamlining communication and addressing issues promptly, the software helps businesses build stronger connections with their clients. Birdeye addresses key challenges like low customer retention, poor online visibility, and lack of streamlined customer feedback.
Birdeye Pricing
The software offers three packages:
- Starter: designed to improve both reputation and rank in local searches
- Growth: offers tools to boost sales
- Dominate: designed to make you stand out in your local market
Birdeye Integrations
Birdeye seamlessly integrates with various popular business applications, including:
- GenBook
- ADP
- Quickbooks
- Zoho Invoice
- Salesforce
- Zoho Books
- HubSpot
- Entrata
Who Is Birdeye For?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Marketing and advertising
- Automotive
- Medical practice
- Food and beverages
- Warehousing
- Consumer services
- Building materials
Is Birdeye Right For You?
Birdeye’s tools enable businesses to elevate customer satisfaction and stand out in competitive markets. Through a variety of tools, it helps your business connect digitally and enhance its reputation. The software is also scalable and secure, complying with the highest industry standards. It is HIPAA, CCPA, and PCI DSS 3.1 compliant.
Still not sure if Birdeye is right for you? Contact our customer support team at (661) 384-7070, and they will help you make a confident decision.
Birdeye Features
Birdeye helps businesses gather customer reviews by automating requests post-interaction, increasing feedback volume. This steady stream of reviews boosts online credibility and attracts potential customers, positively impacting the company’s overall reputation.
The software amplifies positive reviews by sharing them across websites and social media, creating powerful word-of-mouth advertising. This approach highlights customer satisfaction and builds trust, which can lead to increased customer interest and conversions.
Birdeye’s dashboards offer a comprehensive view of customer feedback, reviews, and engagement metrics. This centralized insight aids businesses in tracking trends and making data-driven improvements, leading to enhanced customer experiences and satisfaction.
Users can maintain accurate business information across online directories, which improves local search visibility and ensures customers receive correct details. This feature reduces miscommunication and strengthens the business’s online presence in local search results.
The social scheduling tool enables businesses to plan and consistently post content on social media. By managing posts in advance, companies can maintain engagement, increase brand visibility, and foster customer loyalty across social platforms.