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Birdeye

Top 15 Birdeye Alternatives

ChurnZero

ChurnZero

4.524 Reviews

ChurnZero is designed to elevate customer success by providing essential tools for engagement and retention. Although it contains basic customer management tools, it remains highly configurable to meet diverse business needs. ChurnZero equips your team with insights, analytics, and automation, resulting in exceptional customer experiences and long-term loyalty....
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HelpCrunch

HelpCrunch

4.724 Reviews

HelpCrunch is a top-rated customer communication platform that enhances support, marketing, and sales. It boosts conversions, improves customer support, and accelerates growth. While some users find the mobile app lacking metadata display for chats, they appreciate its analytics for efficient evaluations and workforce management....
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Podium Software

Podium Software

3.422 Reviews

Podium software is designed to enhance customer interactions in your business. Although there are slight chances of occasional service interruptions, the setup and onboarding are easy. This software helps improve customer relationships, gather reviews, and increase online visibility, offering an all-in-one solution for communication, marketing, and customer feedback....
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Warmy

Warmy

4.622 Reviews

Warmy is an email warm-up and deliverability solution designed to improve your email performance. While it might have advanced customization lacking, it helps ensure your emails avoid spam folders and reach real inboxes. With features like deliverability insights, Warmy boosts engagement rates to achieve higher open and click rates....
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SupportBee

SupportBee

4.221 Reviews

SupportBee is an intuitive software that helps users streamline customer support with efficient email and ticket management. Although its reporting tools lack detail, the software offers a simple and flexible support solution. SupportBee is the perfect platform for small to medium-sized teams seeking enhanced collaboration and customer service....
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Deskero

Deskero

4.721 Reviews

Deskero simplifies customer support with a smart, multi-channel platform that organizes queries from social media, email, and chat. While it lacks some configuration options, it excels with a quick setup process. Deskero is designed to boost efficiency and help your team deliver exceptional service with ease and reliability....
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Vivantio

Vivantio

Claimed

Claimed

4.520 Reviews

Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency. ...
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Hiver

Hiver

Claimed

Claimed

4.718 Reviews

Hiver software is a Software as a Service (SaaS) application that improves collaboration within organizations through email management and multi-channel helpdesk. While it offers limited customization options for features like live chat icons, Hiver enables teams to share conversations and collaborate effectively on sales, support, hiring, project management, and operations....
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Weave Software

Weave Software

418 Reviews

Weave software streamlines communication for healthcare practices by combining phone, text, email, and scheduling tools in one platform. It can take time to fully customize settings to fit specific workflows. Overall, its ability to simplify patient interactions and improve office efficiency makes it a strong everyday solution....
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Kustomer Software

Kustomer Software

4.815 Reviews

Kustomer software offers an integrated platform that streamlines customer service operations. It merges CRM capabilities with support tools for enhanced communication. While initial training is required, Kustomer software supports comprehensive features like omnichannel and workflow management to significantly improve customer interactions. Further, users laud its AI-enabled and centralized tools....
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HappyFox

HappyFox

4.714 Reviews

HappyFox Help Desk is a versatile ticket management software that consolidates customer inquiries from multiple channels. With a user-friendly interface and automation features, it serves over 12,000 companies worldwide. Although some users find setup challenging, the support team provides effective assistance for a smooth onboarding experience....
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Freshcaller

Freshcaller

3.614 Reviews

Freshcaller delivers a tailored voice platform aimed at reducing missed calls, lowering wait times, and ensuring reliable support. It enhances customer experiences with a simple set-up and advanced voice AI.  However, users suggest that more detailed documentation would be beneficial. Meanwhile, the automation features are widely appreciated....
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Kayako

Kayako

4.113 Reviews

Kayako software is a powerful cloud-based customer support platform that helps in integrating emails, live chat, and phone support. Despite occasional performance lags, its multi-channel support enhances user engagement. Kayako software allows users to provide seamless communication support across different channels through ticket organization, automation shortcuts, and application integrations....
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Helpshift

Helpshift

3.511 Reviews

Helpshift provides an AI-driven customer service platform that integrates in-app messaging for seamless support. While it requires technical assistance for setup, the software’s emphasis on improving customer experience makes it valuable for companies aiming for effective support strategies....
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