Last Updated
Overview
Risotto is an AI-powered ITSM platform that automates IT support and software access within Slack, reducing agent workload and accelerating resolutions. Its reliance on AI can struggle with complex, nuanced cases, but this allows human experts to focus on higher-value issues, supporting rapid time-to-value and secure enterprise scaling.
Be the first one to leave a review!
No review found
Starting Price
Custom
Risotto Specifications
CRM Integration
Analytics And Reporting
Automated Responses And Chatbots
Knowledge Base
What Is Risotto?
Risotto is an artificial intelligence-powered IT Service Management (ITSM) solution designed to resolve internal support issues and automate software access requests within corporate communication platforms like Slack and Microsoft Teams. By leveraging conversational AI and seamlessly integrating with existing ticketing and identity systems, it eliminates the need for human agents to answer repetitive Tier 1 questions. This approach frees support teams (IT, HR, Finance) to concentrate on strategic, high-value projects while improving key metrics like time-to-resolution.
Risotto Pricing
Risotto pricing consists of the following plans:
- Startup Plan: $750/month
- Enterprise: custom pricing
It offers a 30‑day free trial
Disclaimer: The pricing is subject to change.
Risotto Integrations
Risotto integrates with many software including:
Who Is Risotto For?
Risotto offers a variety of sectors including:
- Information technology
- Human resources
- Security
- Finance
- Legal
- Engineering
Is Risotto Right For You?
Risotto software is an essential solution for organizations looking to scale IT and internal support without increasing headcount. Its AI is purpose-built to handle Identity and Access Management (IAM) and automate Tier 1 tickets, which is crucial for maintaining security and compliance, including HIPAA and SOC 2 standards. The fast, chat-native deployment ensures high employee adoption and rapid time-to-value, often within hours. If your support teams are bogged down by repetitive requests, Risotto can reclaim significant agent time for high-impact work.
Still not sure about Risotto? Contact our support team at (661) 384-7070 for further guidance.
Risotto Features
Risotto integrates directly into corporate chat platforms like Slack and Teams, providing support where employees already work. It acts as one help desk for IT, HR, and other teams, routing tickets based on conversational context.
Risotto features an AI agent that autosolves repeat issues, provides instant answers, and handles multi-step troubleshooting, even deciphering screenshots. It utilizes true conversational capabilities and continually learns from knowledge bases and past support threads.
It automates software access management using expiry dates, approval chains, and role-based controls. It integrates with Okta and Google Groups, streamlining complex IAM workflows securely within your corporate chat channels.
The tool eliminates manual KB updates by automatically generating support articles from resolved chat threads with a simple emoji reaction. It keeps knowledge current, filling gaps and ensuring the right departmental information is shared securely.
