Risotto
Last Updated
Overview
Risotto is an AI-powered ITSM platform that automates IT support and software access within Slack, reducing agent workload and accelerating resolutions. Its reliance on AI can struggle with complex, nuanced cases, but this allows human experts to focus on higher-value issues, supporting rapid time-to-value and secure enterprise scaling.
Risotto Specifications
- CRM Integration
- Analytics And Reporting
- Automated Responses And Chatbots
- Knowledge Base
Risotto Features
Comms-Native Unified Help Desk
Risotto integrates directly into corporate chat platforms like Slack and Teams, providing support where employees already work. It acts as one help desk for IT, HR, and other teams, routing tickets based on conversational context.
Intelligent Conversational Resolution
Risotto features an AI agent that autosolves repeat issues, provides instant answers, and handles multi-step troubleshooting, even deciphering screenshots. It utilizes true conversational capabilities and continually learns from knowledge bases and past support threads.
Secure Identity And Access Automation
It automates software access management using expiry dates, approval chains, and role-based controls. It integrates with Okta and Google Groups, streamlining complex IAM workflows securely within your corporate chat channels.
AI-Powered Knowledge Creation
The tool eliminates manual KB updates by automatically generating support articles from resolved chat threads with a simple emoji reaction. It keeps knowledge current, filling gaps and ensuring the right departmental information is shared securely.
Pros And Cons of Risotto
Pros
Automates a high volume of Tier 1 internal support requests
Seamlessly works inside Slack, eliminating employee context switching
Provides complex Identity and Access Management (IAM) automation
Fast time-to-value; implementation and autosolves start in hours
Cons
Heavy reliance on AI may overlook unique issues needing human judgment
Support gaps can slow down problem resolution
Risotto Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“great tool”
Pros
One thing I really appreciate is how well it connects with Okta and lets us grant tool access through an approval workflow in Slack. That has made the whole process much more efficient. I'm also excited about the continued expansion into new tool integrations because it gives me a lot of confidence that it will have even more value and use cases going forward. Getting everything set up at the start was incredibly simple too and it delivered a positive impact almost immediately, taking less time than a typical call to get connected.
Cons
It would be a big improvement if our agents could handle even more directly inside Slack instead of needing to jump over to another portal. I'm also looking forward to the point when our internal customers can choose which team they want to send a request to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What language does Risotto support?
Risotto software primarily supports the English language for its conversational AI and user interface.
Who are the typical users of Risotto?
Risotto is designed for businesses in IT, HR, Security, Finance, Legal, and Engineering sectors.
What level of support does Risotto offer?
Risotto software offers extensive support, including 24/7 online support through its AI agent.
What other apps does Risotto integrate with?
It integrates with many software, including Slack, Jira, Zendesk, Okta, and Notion.
Does Risotto have a mobile app?
Risotto does not offer a mobile app.
Does Risotto offer an API?
Risotto does not offer an API.
What types of pricing plans does Risotto offer?
Risotto offers two pricing plans: the Startup Plan at $750/month and a custom-priced Enterprise Plan, with a 30-day free trial available. Request a Risotto cost quote.