Siro

Pros

One feature that really helps is the recommendation tool which shows how coworkers handled objections that I couldn't overcome. It gives me immediate feedback and practical ideas on how I can improve my approach.

Cons

It drains my phone battery while I'm out in the field and it also requires a lot of data to upload everything.

Pros

After years of trying to get our sales reps to record themselves for coaching and training, this tool has completely changed the way we handle it. We used to struggle not only with getting people to actually record but also with having to sit through all the unnecessary parts of the audio just to find the moments that mattered. It has really transformed that process for us and made it much easier to listen, respond and adjust our coaching in ways that better support our team and help them succeed.

Cons

At this point, I really do not have much negative to share, mostly because the upside of the tool has been so significant and we are still fairly new in the implementation stage.

Pros

Having managed door-to-door reps for 5 years, I never really had the time to be out in the field coaching every single person. There just were not enough hours in the day to personally train lower-performing reps and my time usually made more sense spent with the top performers. Even when I did go out and shadow reps in person, my visibility was limited because they were naturally trying to be on their best behavior and show me their strongest version while asking for pointers. Using it changed that. Now I get to see real behavior and the habits that consistently contribute to weaker performance especially because reps often forget they are being recorded. It has also helped with productivity since they know recordings are happening so they are more likely to stay on task instead of sitting in the car watching a movie or doing something else. It has been a major cost saver for our door-to-door program and absolutely worth the investment. On top of that, the Siro team has been attentive and supportive and whenever something comes up, they resolve it quickly. We have our entire setting team using the app and we rely on it constantly for training and for better insight into what is actually happening in the field.

Cons

A few things could still be better. One improvement would be stronger audio amplification so wind, sirens and other background noise could be filtered out more effectively while keeping the focus on the actual conversation. Another issue is battery drain since it can use up a device pretty quickly. The low data mode can also be frustrating because recordings will not upload until it is turned off or the phone connects to Wi-Fi which makes it harder to give people quick feedback. I would also like the desktop version to work more like the mobile app especially by breaking up the conversation between the rep and the customer instead of showing the transcript as one huge paragraph. It would also help if the desktop version allowed audio feedback in comments the same way the mobile version does. In my role, it would be much more efficient if I did not have to keep switching back and forth between desktop and mobile just to use the features I want.