Youzer
Last Updated
Overview
Youzer is an extensive customer service platform that centralizes all user accounts and automate onboarding and offboarding with a single admin dashboard. While the platform’s hardware management workflows may require some improvements, it automates license assignment and entitlement reviews to reduce orphan accounts and speed audits.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
€300
HT per month
Youzer Specifications
- Self-Service Portal
- Automated Responses And Chatbots
- Analytics And Reporting
- Ticket Management
Youzer Features
Workflows
Youzer simplifies user arrivals and departures by creating automation scenarios that trigger account creation, modification, or suspension. It allows selection of triggers and fine configuration of action sequences while enabling real-time tracking of workflow progress.
Packages
The software creates application profiles that assign pre-configured applications and rights according to user profiles and roles. It applies consistent authorization sets across teams while permitting controlled exceptions for specific cases.
Credentials
The system automatically sends new users their credentials, so accounts are ready at arrival and access is immediate. It delivers initial passwords or secure credential transmission as part of onboarding sequences to accelerate first-login.
Forms
The platform enables managers to enter employee information through configurable forms for onboarding service providers, temporary staff, and interns. It provides templates for creating, modifying, and suspending users, with the ability to define form fields and workflows.
Pros And Cons of Youzer
Pros
Provides a centralized account repository
Detects orphan and error accounts
Delivers package-based provisioning
Enhances multi-instance management
Cons
It may offer limited reporting capabilities
The platform’s dashboards may require some improvement
Youzer Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 101-500 employees
Less than 6 months
“Well-fitted multi-client management”
Pros
Managing all of my customers' accounts from the multi-tenant setup has worked really well for me. The initial setup went smoothly and it included the connectors I needed, like Active Directory, GSuite and Office 365. Honestly, I don't need anything beyond that.
Cons
Early on, I had some trouble understanding how the Active Directory connector was supposed to work but once I found the agent, it all made sense.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does Youzer have a mobile app?
No, Youzer does not offer a mobile app.
Who are the typical users of Youzer?
The typical users of Youzer include businesses like IT departments, HR departments, and managed services.
Does Youzer offer an API?
Yes, Youzer does offer an API.
What other apps does Youzer integrate with?
Youzer software integrates with a wide range of apps including Odoo, Microsoft 365 software, Jira software, Slack software, Notion, Zoom, HubSpot CRM software, and more.
What types of pricing plans does Youzer offer?
The vendor offers customized pricing plans according to different business needs. It offers a Youzer IAM Plan starting at €750 HT/month, an Options Plans starting at €400 HT/month, and an MSP Plan starting at €300 HT/month. Get a customized Youzer cost breakdown for your business today.
What level of support does Youzer offer?
Youzer offers support through email and phone number.
What language does Youzer support?
Youzer software supports the English language only.