Last Updated

Overview

Youzer is an extensive customer service platform that centralizes all user accounts and automate onboarding and offboarding with a single admin dashboard. While the platform’s hardware management workflows may require some improvements, it automates license assignment and entitlement reviews to reduce orphan accounts and speed audits.

Youzer Specifications

  • Self-Service Portal
  • Automated Responses And Chatbots
  • Analytics And Reporting
  • Ticket Management

Youzer Features

Workflows

Youzer simplifies user arrivals and departures by creating automation scenarios that trigger account creation, modification, or suspension. It allows selection of triggers and fine configuration of action sequences while enabling real-time tracking of workflow progress.

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Packages

The software creates application profiles that assign pre-configured applications and rights according to user profiles and roles. It applies consistent authorization sets across teams while permitting controlled exceptions for specific cases.

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Credentials

The system automatically sends new users their credentials, so accounts are ready at arrival and access is immediate. It delivers initial passwords or secure credential transmission as part of onboarding sequences to accelerate first-login.

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Forms

The platform enables managers to enter employee information through configurable forms for onboarding service providers, temporary staff, and interns. It provides templates for creating, modifying, and suspending users, with the ability to define form fields and workflows.

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Pros And Cons of Youzer

Pros

  • Provides a centralized account repository

  • Detects orphan and error accounts

  • Delivers package-based provisioning

  • Enhances multi-instance management

Cons

  • It may offer limited reporting capabilities

  • The platform’s dashboards may require some improvement

Youzer Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

TF
Thierry F.

Information Technology and Services, 101-500 employees

Less than 6 months

5.0

“Well-fitted multi-client management”

Pros

Managing all of my customers' accounts from the multi-tenant setup has worked really well for me. The initial setup went smoothly and it included the connectors I needed, like Active Directory, GSuite and Office 365. Honestly, I don't need anything beyond that.

Cons

Early on, I had some trouble understanding how the Active Directory connector was supposed to work but once I found the agent, it all made sense.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Frequently Asked Questions

Does Youzer have a mobile app?

No, Youzer does not offer a mobile app.

Who are the typical users of Youzer?

The typical users of Youzer include businesses like IT departments, HR departments, and managed services.

Does Youzer offer an API?

Yes, Youzer does offer an API.

What other apps does Youzer integrate with?

Youzer software integrates with a wide range of apps including Odoo, Microsoft 365 software, Jira software, Slack software, Notion, Zoom, HubSpot CRM software, and more.

What types of pricing plans does Youzer offer?

The vendor offers customized pricing plans according to different business needs. It offers a Youzer IAM Plan starting at €750 HT/month, an Options Plans starting at €400 HT/month, and an MSP Plan starting at €300 HT/month. Get a customized Youzer cost breakdown for your business today.

What level of support does Youzer offer?

Youzer offers support through email and phone number.

What language does Youzer support?

Youzer software supports the English language only.