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Overview
Zight helps customer support teams resolve tickets faster by capturing, collecting, and sharing visual context. While the initial setup may take some time, its integrations and AI-assisted documentation features support faster issue resolution. Overall, it is a purpose-built tool for teams focused on reducing ticket back-and-forth.
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Starting Price
Custom
Zight Specifications
Analytics And Reporting
CRM Integration
Escalation Management
Knowledge Base
What Is Zight?
Zight is a visual communication platform designed to help customer support and service teams resolve issues faster and with greater clarity. It enables users to record screens, capture screenshots, request customer videos with system logs, and generate AI-powered step-by-step guides from recordings. The platform integrates with multiple tools to create and export support content without switching workflows. Zight also centralizes videos, documentation, and feedback in a single dashboard to improve collaboration and knowledge sharing.
Zight Pricing
The Zight cost is structured around the following plans:
- Free: $0
- Pro: $9/month
- Team: $11/user
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Zight Integrations
The software integrates with various tools and platforms, such as:
Who Is Zight For?
Zight is ideal for organizations across various sectors and industries, including:
- Professional services
- Education
- Technology
- Real estate
- Healthcare
Is Zight Right For You?
If you’re part of a customer support, customer success, or escalation team looking to reduce back-and-forth and resolve tickets with more clarity, Zight is designed to support faster issue resolution through visual communication and centralized workflows.
It is used by over 5 million users worldwide and also emphasizes trust with SOC 2 Type II, HIPAA and GDPR compliance, and AWS hosting. It’s a suitable fit for teams that prioritize speed, clarity, and secure support operations at scale.
Still doubtful if the Zight software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Zight Features
The platform helps annotate still images immediately after capturing them with text, arrows, shapes, and blurring tools to direct attention to specific details. This feature is crucial for giving detailed feedback or highlighting issues in development and design workflows.
Zight helps capture video from the entire desktop, a specific application window, or a custom region to create clear instructional videos. This capability enables faster onboarding and helps remote teams document processes efficiently, minimizing miscommunication.
The system facilitates users by instantly converting screen recordings into short, looping animated GIFs that can be easily embedded in communication channels. This function is excellent for demonstrating quick actions or short technical steps without the need for large video files.
The tool securely uploads and distributes various types of large files, including documents, presentations, and code snippets, by simply generating a shareable link. This eliminates the dependency on email attachments, ensuring teams have immediate access to necessary resources.
Zight tracks key metrics such as views, engagement rates, and download counts for all shared content, including videos and documents. Analyzing this data provides insight into user interest and allows teams to measure the impact of their shared resources.
