Last Updated

Overview

Zight helps customer support teams resolve tickets faster by capturing, collecting, and sharing visual context. While the initial setup may take some time, its integrations and AI-assisted documentation features support faster issue resolution. Overall, it is a purpose-built tool for teams focused on reducing ticket back-and-forth.

Zight Specifications

  • Analytics And Reporting
  • CRM Integration
  • Escalation Management
  • Knowledge Base

Zight Features

Annotationa

The platform helps annotate still images immediately after capturing them with text, arrows, shapes, and blurring tools to direct attention to specific details. This feature is crucial for giving detailed feedback or highlighting issues in development and design workflows.

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Screen Recording

Zight helps capture video from the entire desktop, a specific application window, or a custom region to create clear instructional videos. This capability enables faster onboarding and helps remote teams document processes efficiently, minimizing miscommunication.

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GIF Creation

The system facilitates users by instantly converting screen recordings into short, looping animated GIFs that can be easily embedded in communication channels. This function is excellent for demonstrating quick actions or short technical steps without the need for large video files.

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File Sharing

The tool securely uploads and distributes various types of large files, including documents, presentations, and code snippets, by simply generating a shareable link. This eliminates the dependency on email attachments, ensuring teams have immediate access to necessary resources.

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Engagement Analytics

Zight tracks key metrics such as views, engagement rates, and download counts for all shared content, including videos and documents. Analyzing this data provides insight into user interest and allows teams to measure the impact of their shared resources.

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Pros And Cons of Zight

Pros

  • Provides an easy-to-use interface

  • Centralizes visual support workflows

  • Responsive and helpful customer support

Cons

  • File organization within a collection could be improved

  • Some functionalities may initially overwhelm new users

Zight Reviews

Total 50 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

24%

3

Stars

4%

2

Stars

2%

1

Stars

6%

Share your experience

BV
Brian V.

Not Specified, N/A employees

5.0

“Professional client training videos”

Pros

What impressed me right away is how user-friendly and professional Site feels. It gives me a practical way to help my customers learn how to use my websites and the other online software products I work with. Sending a link to clients is very easy and they can watch the video multiple times without needing to download anything or go to YouTube.

Cons

I honestly don't have any major complaints because the information has been very helpful. If anything could be improved, I'd like a little more help understanding how to use the script they create along with the video.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

HK
Hrvoje K.

Not Specified, N/A employees

1.0

“Persistent bugs and glitches”

Pros

Nothing really stood out as a positive.

Cons

It was far too buggy, with problems coming up all the time.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

1

AR
Alex R.

Not Specified, N/A employees

2.0

“crashes ruin recordings”

Pros

Accessing it is easy and I do appreciate how quickly it loads when I need it.

Cons

Over the past year, it has kept crashing and failing to record. Even worse, after finishing a 10-minute training video, it can freeze during the upload which means I have to record the whole thing again. That happened to me three times today alone and honestly, that frustration is exactly why I'm writing this review now.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

3

Frequently Asked Questions

What other apps does Zight integrate with?

Zight integrates with Asana, Capsule CRM, ClickUp, Copper, Dropbox, Dynamics 365, and GitHub software.

Does Zight have a mobile app?

Yes, Zight offers a dedicated mobile app for iOS devices.

What language does Zight support?

Zight supports the English language.

Does Zight offer an API?

Information regarding an API is currently unspecified by the vendor.

What types of Zight pricing plans are available?

Zight offers four pricing plans: Free ($0/month), Pro ($9/month), Team ($11/user), and Enterprise (Custom). Receive a personalized Zight cost estimate specific to your organization.

Who are the typical users of Zight?

Zight features support organizations in the professional services, education, technology, real estate, and healthcare industries.

What level of support does Zight offer?

Zight offers support via live chat and a dedicated support center.