eClinicalWorks is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management solutions and services to more than 130,000 physicians across the US and 850,000+ medical professionals worldwide. The vendor offers both on-premise and web-based solutions to ambulatory practices, urgent care facilities, ACOs, hospitals, and more than 50 specialties.

The company has a free data conversion/transfer policy to facilitate the transition from legacy EHR to eClinicalWorks EHR software. For 1-9 physician practices, the vendor provides initial implementation services and on-site training at no extra cost.

eClinicalWorks also has an RCM solution priced at 2.9% of monthly collected revenue with no start-up costs.

The latest software update, eClinicalWorks V11, promises enhanced patient safety and physicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and also includes credit card payment with a card on file and interoperability to aid in care coordination. eClinicalWorks can be used on a PC or Mac using a web browser, smartphone or iPad.

Staring Price: eClinicalWorks charges $499.00 per month per user.

Free Trial: Yes

CEHRT: 2015

Support: Support can be reached via live customer support representatives available round the clock

Awards: over the years, eCW has won 2 “Best in KLAS” awards and more than 19 eClinicalWorks customers have achieved the prestigious HIMSS Davies Award for excellence in implementing Electronic Health Records.

USP: With nine data centers strategically situated on the eClinicalWorks Grid cloud, they can help ensure the fastest possible access to user information, along with greater uptime, scalability, and consistent high-speed access.

eClinicalWorks EMR

eClinicalWorks EMR

eClinicalWorks EMR reviews

Overall Rating

64 Reviews

Excellent
30%
Good
40%
Average
10%
Poor
5%
Terrible
15%

Brian

Family Medicine

2-10 employees

September 2019

eCW

Pros:
This system is good for the money. It is easy to use. The functionality that it has is nice and smooth. It is a decent system to use for your practice.

Cons:
We feel that there is a language barrier when we communicate with customer support, and it is very frustrating at times. However, once you get used to it, it becomes less overwhelming.

Jammie

KMC

51-200 employees

September 2019

Search is quite easy

Pros:
It is a good application. It is easy to use. The search procedure is quite easy. Whenever I have to search for a patient either by name, date of birth or any other factors, it is quite easy and seamless. It is very simple, and I would recommend this software.

Cons:
I do face an issue while trying to fax a document that had been faxed to me from a different provider.

Justin

Asclepius Health and Metabolic Specialists

2-10 employees

August 2019

Not a good Software!

Pros:
None.

Cons:
There is nothing good about this software. Customer support seems as if they don’t even exist. Their response to any problem is always that we should pay them more and get a better feature or so. To get somewhere or to get anything done, I literally kind of have to click a thousand times and reload the page around two-thousand times. It is not robust. Templates are impossible to customize. The list goes on, but I’ll stop here.

Heather

OrthoIllinois

501-1,000 employees

August 2019

User for 13 years and more.

Pros:
It takes time, but once you get used to the system it is nice and easy. I’ve been using it for 13 years now and I’ve seen this software develop nicely over the years. Everything is quite organized, and there aren’t many problems that I face with it. It is an asset for the healthcare organization. The billing configurations saves a lot of time. It is neat and easy to follow.

Cons:
There are a few features that this software has that might require more clicks than usual to complete a task.

Sara

New Horizons Healthcare

51-200 employees

August 2019

The good and the bad

Pros:
It is easy to use. I had never used a software before in the medical field, but it was quite simple and easy that before my 90-day orientation was up, I had learned it completely.

Cons:
For a busy medical clinic, there is something which is not at all acceptable, and that is the system crashing. Suddenly out of nowhere the system decides to crash, and that is so frustrating.

Jammie

KMC

51-200 employees

July 2019

Ease of use

Pros:
The system is pretty much easy to use. They offer training videos to learn the system, which is easy as well. Navigation through the system is quite easy to do, especially for someone who is a new person or has never worked on a system like this before.

Cons:
This system needs to be updates every week, and updating takes time, and having it done every week gets a bit annoying.

MELANIE

Advocare Pediatric Physicians of Burlington County

11-50 employees

April 2019

All functionalities

Pros:
This system literally has all the functionalities that we need. Previously we used two systems at a time just to have all the functionalities that we required for our practice. We wanted one system and not two as it got a lot confusing at times for us. Finally, it happened with eClinicalWorks. We can schedule appointments, confirm patients, send and receive messages all of it using just one system. It feels amazing.

Cons:
There is this one thing that I don’t really like is that whenever we create a new patient it always forces you to put in all the subscriber information, but we don’t generally do that whenever we schedule an appointment for a new patient. However, they do allow the admin to alter the information that is required.

Laura

Woodlands Neurology Clinic

2-10 employees

April 2019

Large Practice EMR

Pros:
eClinicalWorks is among one of the best EMR choices for large healthcare facilities and for those trying to get into IPA should definitely enlist it among their top choices. It has a great many functionalities to offer.

Cons:
The customer support staff is entirely outsourced. you pay for training and after months you realize the trainers did not even specialize in that field and probably had very little idea to what they were talking about. I ended up having no choice to file complaints about issues I had and the follow-ups on them were irregular as anything. I would get calls at random hours. disrupting clinic work or whatever I'd be doing and to top that, the operators rarely spoke English. there was so much miscommunication that often ended in them referring me to a different team. after scheduling calls with them, they tell me that they cannot help me either. it has been incredibly frustrating trying to get any answers or help out of them so I mostly just give up on them.

Chad

Tulane University School of Medicine

501-1,000 employees

April 2019

The right EMR for clinical use. Amazing functionalities

Pros:
We use eClinicalWorks in a clinic-based environment and it has worked out great for us. The system is adaptable and intuitive and once you learn to operate it, it becomes very easy to use on a daily basis to fill out notes, auto-populate information, code for billing and deal with messaging and e-prescriptions. The EMR has a very well-laid out simple layout to ensure maximum understanding and ease of use for clients. The message inbox with the latest updates from labs or patients is a very helpful feature. You can receive and respond to messages from other vendors and patients without individually giving out email addresses or phone numbers. This interactive feature has made its communication with other departments and patients very convenient.

Cons:
There is a rather challenging learning curve for this software but once you get past that and learn what does what, located where the system has a lot to offer to ease your daily working. Although there are still some features that take a while to locate. The limitation of only being able to view one tab at a time is a little annoying.

Mamatha

Education

2-10 employees

April 2019

The service is not good at all.

Pros:
When I switched from practice fusion in my solo practice to a local office, I had many expectations for a better, more organized EMR with all these integrated functions and features. But all that I got was a difficult system with any additional feature requests requiring extra payments. I do not understand why any large hospital would use this system. They charge you for every little thing. My previous system was free and had loads more to offer and was easy to use. There is cluttering and confusion in every aspect of the system. Every tab opens in a new window to the point where the system crashes and you have to redo the whole thing. I have used many EHRs over the years for extensive periods of time and this is by far the worst in terms of ease of use and things you can do with it (that don’t each have to be paid for).

Cons:
Even after paying for everything, eClinical’s workability is a mess. The system hangs/crashes too often. Every little task requires many steps. Their OS is truly awful and cumbersome. Their ICD-10 lookup is the worst I have ever come across. Linkups with pharmacies are such a hassle. Prescription records and poorly placed, no list for controlled substances. E- medicine requests rarely go through. Writing prescriptions is a challenge. Using this system is a punishment in itself.

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