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Pros:This system has the ability to do a lot. With this software I can easily make appointments, track patients, track charges, track payments, do paper billing, electronic billing etc. it basically does all the functions that any chiropractic office needs it to do. I have been using Eclipse practice management software for over 20 years. I don’t have any concerns and issues with my day to day operations, due to this system. It has brought a lot of peace to my mind. Over these 20 years it has improved with all the changes that occurred like Medicare, HIPPA compliance, EMR, electronic billing etc.
Cons:There isn’t anything as such that comes to my mind as a con. If I was writing this review a few years back, then definitely I would have a list of cons to write here and probably wouldn’t have stopped, but over the passage of time they improve. Usually in a year or 2 they keep on adding new features and improving it. It is like whatever I think of, they add it as a feature to the system.
Pros:The customer support team is great. They always come around for us, whenever we need their help. We recently lost our Eclipse program, but Hector was the one who was really helpful and got us the program up and running and that also in the same day, they are that quick in helping. The system is reliable.
Cons:I believe that we can use the most of this product, and that it is capable of doing a lot, but for that we need to be trained on this program. There are no training programs for this software, you have to figure it out on your own. Even when new updates come, and new features, the problem that we are unable to use it to its full potential due to the lack of training.
Pros:Moving around the program, is not that hard. When patients are waiting, it is quite simple to quickly pull up the patient, calendar and statistics for them. It is a great software to track day to day use. It is also great for posting the chiropractic charges.
Cons:It has limited training functions, which is kind of a pain for us, as it gets hard to train any other employee/use on our back-office computer. We do face a bit of a problem here with the training.
Pros:The software is fairly easy to learn, and not just for me, for the staff as well, which is a plus for us. Moving around the system/program is great, and not that hard. I like that it has a specificity for insurance-based practices, which is great for us. The staff is helpful with the system, but non-tech people really don’t have the patience sometimes. It gets the job done for one or many offices, which is great.
Cons:It is not cloud-based; hence, we cannot access it through our phones, or get the emails direct to appointments. It only runs on Windows. There is limit to its use with Case Practice Systems.
Pros:It is a great software, especially for Chiropractic office management I can say. For me, I need a customer support team always readily available to help, and with Eclipse I am glad that is the case. Whenever I have questions and need an immediate answer to it, Eclipse has always come through for me. Their customer support team is amazing.
Cons:In my view, I think that it would be great if they could improve the note taking option a bit. Probably, it might not be this case, as I haven’t yet used the note taking option much and don’t really know about this part of the software, as I do get overwhelmed.
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