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Key Takeaways

Generated from the text of customer reviews

EMA EHR is a specialty-focused electronic health record system primarily used by physicians and clinical staff in fields like dermatology, orthopedics, and ophthalmology. Users appreciate its specialty-specific design and integrated billing workflows, while some report on training gaps and system complexity. Recently, ModMed introduced AI-powered enhanced faxing to streamline manual processes.

Our Verdict

EMA EHR is a solid choice for specialty-focused and multi-location practices managing complex billing and documentation workflows. It offers long-term value for medium to large healthcare groups that prioritize specialty alignment over simplicity. While pricing may stretch smaller clinics, its scalability and efficiency justify the investment for growing practices.

EMA EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

EMA EHR Features

E-Prescription

EMA's e-prescribing feature, available on both iPad and web, is powered by Surescripts integration. It streamlines the medication prescription process, providing insights like Prescription History and Formulary. With secure EPCS capabilities, it ensures controlled substances are prescribed safely. Additionally, this feature aids professionals in meeting MIPS compliance standards.

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Patient Portal

EMA software offers an integrated Patient Portal within its cloud-based EHR system, streamlining various patient tasks. The platform allows patients to update medical records, schedule appointments, access lab results or notes, communicate with the practice, launch telehealth sessions, pay balances, and request prescription refills. For healthcare providers, this portal reduces administrative burdens, enhances patient-provider communication, and boosts patient engagement.

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Patient Self-Scheduling

The AI-driven system offers patients the convenience of self-scheduling, potentially boosting satisfaction and reducing call volumes. Patients can easily request or reschedule appointments via text or automated systems, eliminating the hassle of phone tag. The EMA EHR system provides custom scheduling links based on appointment type and provider, allowing practices to set available slots with time-zone clarity. Additionally, patients can upload insurance details during scheduling and access the feature from various devices. However, this functionality may require an additional purchase.

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Auto-Documentation

EMA EHR streamlines the documentation process by automatically generating essential documents as you input exam details. EMA handles everything from billing codes and visits notes to encounter forms with ICD-10 codes, orders, prescriptions, pathology requisitions, and patient education handouts. This automation ensures accuracy and liberates your Medical Assistant from manual document creation.

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Pros And Cons of EMA EHR

Pros

  • Offers specialized modules for various medical fields

  • FHIR-certified API that promotes seamless interoperability

  • Intuitive and straightforward, making it quick to learn and use

  • Enables users to manage more tasks efficiently

  • Charting is quick and accurate, with frequent updates

Cons

  • The scheduling can be improved. While you can set appointment types per location or provider, schedulers still see all options, including those not applicable

  • Cannot start a visit note directly from the mobile app

EMA EHR Reviews

Total 142 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

23%

3

Stars

8%

2

Stars

4%

1

Stars

8%

Share your experience

D

David

Healthcare, 11-50 employees

More than a year

5.0
March 2024

“Boosting flexibility”

Pros

Having the ability to use it on an iPad gives me a lot more flexibility when entering data. I can easily update and input information from anywhere.

Cons

I've found it difficult to transition to the desktop web version of the EMR.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bracken

Healthcare, 11-50 employees

Less than a year

5.0
February 2024

“Poor post-implementation support”

Pros

There are plenty of features and it's clear that they listened during development. We appreciate the ease of use and customization available for our practice.

Cons

After the software implementation, the level of support significantly diminishes. Despite submitting a crucial issue ticket concerning our accounts receivable on January 29th, 2024, there has been no acknowledgment or response. I attempted to contact both our designated representative and her supervisor but received no assistance. It's disheartening to experience such inadequate customer support, especially considering the premium price we pay for this product. In contrast, with our previous EMR system, we consistently received responses within the next business day. It's now been three days, and the lack of resolution is disappointing. The ticket number is #02319526, addressed to the ModMed representative, who will presumably address this feedback.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

4

Functionality

10

N

neofitos

Healthcare, 11-50 employees

More than a year

2.0
February 2024

“Poor customer support”

Pros

I find it really easy to document the (HPI) using quick text. It saves me a lot of time and makes the process smoother.

Cons

I was disappointed with customer support. When we purchased the system, there was no surgical op report available. Everything had to be customized, and very little was provided to us after the purchase.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Frequently Asked Questions

How does EMA Software help health systems?

EMA software streamlines clinical processes with features like ePrescribing and the Patient Portal. Its cloud-based EHR system integrates with health systems, automating documentation generation, including billing codes and ICD-10 coded encounter forms. This reduces manual work and enhances patient management efficiency.

Does EMA software offer a free trial?

There is no mention of EMA software offering a free trial. We recommend contacting the experts at Software Finder, who can help guide you through the process and give you advice on how to choose the best plan for you.

Is EMA EHR an EMR software?

Yes, EMA EHR is a type of electronic medical record (EMR) system. It's designed to store and manage patient medical data, streamline clinical workflows, and enhance patient care across various medical specialties.

Which medical departments prefer EMA software?

The EMA EHR system is preferred by various medical departments, including dermatology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, urology, allergy & immunology, and obstetrics & gynecology.

How long does it take to implement EMA software?

The exact duration to implement EHR software varies based on the specific needs and size of the health system or practice. It's best to consult our team for detailed implementation timelines.

What does EMA software stand for?

EMA stands for "Electronic Medical Assistant." It's a cutting-edge cloud-based software tailored to assist healthcare professionals in multiple specialties with patient data management and optimizing clinical workflows.

Is EMA EHR an award-winning software?

Yes, EMA EHR is an award-winning specialty-specific system that has won many SaaS awards. Furthermore, it has been recognized (nominated for UX Design Awards 2020) and certified for its contributions to healthcare interoperability.

What level of support does the EMA EHR software offer?

The platform offers support through phone, email, and a ticket system.

Who are the typical users of EMA?

ModMed EMA is suitable for healthcare providers across various specialties, including allergy, dermatology, ophthalmology, orthopedics, pain management, and urology.

What languages does EMA support?

The platform supports the English language only.

How much does the EMA EHR software cost?

The EMA software offers customized pricing depending on the practice size and requirements. Get in touch with us for a personalized cost estimate today!

What other apps does the EMA software integrate with?

The software integrates with various third-party tools, including Klara, NextPatient, Curogram, DHApro, Insighto AI, and ScribeBrain.

Does EMA software offer an API?

Yes, the platform offers a Fast Healthcare Interoperability Resources (FHIR) certified API.