Last Updated

Overview

AdaCare offers web-based software for home care agencies to simplify their operations. Even though its extensive feature set may require an initial adjustment period, its user-friendly interface and integrated family and staff portals lead to better care delivery. All in all, the platform effectively optimizes scheduling and administrative tasks.

AdaCare Specifications

  • Appointment Management/Scheduling
  • Patient Portal
  • Mobile App
  • Billing And Invoicing

AdaCare Features

Family Portal Access

The ‘Family Portal,’ one of the key AdaCare features, provides 24/7 secure access to care records, schedules, announcements, and designated documents. It allows families to stay informed about caregivers and upcoming visits, promoting transparency and peace of mind.

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Payroll And Billing Management

With this feature, payroll and billing processes become more organized through accurate time and mileage tracking for every visit. Flexible pay and billing rate options accommodate varied contracts, while exports to major accounting systems simplify financial reporting and reconciliation.

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Smart Scheduling And Calendar Management

The platform simplifies complex home care scheduling through intelligent rules that match caregivers to clients based on skills, location, and availability. Multiple calendar views, drag-and-drop adjustments, and caregiver-specific schedules enhance flexibility, while centralized oversight supports efficient, company-wide coordination.

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Marketing And Lead Management

The software streamlines marketing efforts by tracking leads, referrals, and admissions within a unified system. Automated follow-ups, instant alerts, and website lead capture enhance responsiveness, while detailed marketing reports help agencies monitor performance, strengthen relationships, and drive sustainable growth.

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Integrated Mapping And Navigation

The software enhances field efficiency with built-in maps, route planning, and real-time traffic updates. Seamless driving directions and optimized route maps support caregivers in reaching clients promptly, reducing travel time and improving overall service reliability.

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Pros And Cons of AdaCare

Pros

  • Responsive support handles requests promptly

  • Billing and payments work efficiently

  • Staff scheduling and patient care are simplified

Cons

  • Limited selection for multiple services simultaneously

  • Reports could benefit from clearer organization

AdaCare Reviews

Total 53 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

25%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Share your experience

A

Amy

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
January 2025

“Friendly and responsive support”

Pros

I find the support team friendly and always quick to respond to any question or need.

Cons

Perfect for me.. I have had no cons to mention and am very satisfied with the Customer Support Team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Health, Wellness and Fitness, 101-500 employees

More than a year

5.0
May 2024

“User friendly tool with easy shift management”

Pros

Very user friendly platform that lets me see all clients at once and easily move shifts around. I also like how easy it is for employees to access and understand.

Cons

For me it is not compatible with some new state requirements which has been a limitation.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

B

Belinda

Hospital & Health Care, 1-10 employees

More than a year

5.0
February 2024

“all in one onboarding, payroll, billing”

Pros

This system is very easy to use and I like that it is an all in one platform for onboarding employees and patients. Payroll and billing are included, making it a complete solution for any agency size.

Cons

I have not found any issues at all with this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What types of AdaCare price plans are available?

The software provides flexible payment plans to accommodate different business needs, including Basic at $99/month + $2.00/client, Plus at $99/month + $3.00/client, Complete at $99/month + $4.00/client, and Enterprise with custom pricing. Contact us to request a personalized AdaCare cost quote based on your institution's requirements.

Does AdaCare offer an API?

The availability of AdaCare’s API is not confirmed.

What language does AdaCare support?

The software supports English only.

Does AdaCare have a mobile app?

No, AdaCare does not offer a native mobile app.

What other apps does AdaCare integrate with?

The platform connects with multiple third-party applications and systems, including QuickBooks Online and other leading accounting solutions, to enable a streamlined workflow.

Who are the typical users of AdaCare?

AdaCare is specifically designed to support organizations across the home care and personal support sectors, which may include home care agencies, senior care, non-medical home care, and private duty care.

What level of support does AdaCare offer?

The platform provides support via contact form, email, and phone.