BeeperMD

An intuitive solution for your practice.

Pros

I really like the patient recall feature, which makes my life much easier by optimizing workflow. It allows me to manage my work-life balance. The feature keeps track of their patients and lets me stay updated about their conditions editions. It also allows me to send automatic reminders to different patients who have missed or unable to it in time for their appointments. This feature is also really customizable and I have set it up in a way I want to.

Cons

I wish there was more things that I could do with the software like setup a different account for my other practice. The customer service can also be a bit unresponsive, for example when I tried calling the helpline there was a long wait. Other than that, I do wish they would make the software cheaper so that small businesses can also utilize it.

A software that helps you be on time!

Pros

I would like to mention that this software is not the best, but you really cannot ask for more if the following features are your needs. This software helps us to call, text or email patients to confirm or cancel their appointments. Similarly, the patients can do the same when they want to cancel or move any appointment to a later date. We can then notify our staff members easily in both scenarios. The system lets us have the needed information and suggestions that allow us to simply customize its timing, content, and number of notifications as per our preference.

Cons

They do mention in their product description that you can merge the software with a variety of electronic health records and other practice management systems but we have not found it very easy to do so. Most of the time we try to integrate the software we want, but there are errors that make it impossible to get the job done. The system may not run smoothly or at this point, I can say maybe we do not know how to use it to its full capabilities. But this definitely needs attention and the integration process should be smoother.

A life saver! But comes with a lackluster customer support.

Pros

Working as an assistant with two different practices part-time, I have had trouble managing and handling appointments for both the doctors and on occasions. I often ended up mixing the two, causing major inconvenience for the patients. Someone recommended me to look for a solution online and I got BeeperMD as one of the top results. I decided to give it a try and seems like I made the right choice. I have managed to handle all the patients of both practices in one dashboard where they can contact me easily to schedule, cancel, or delay an appointment if they’re running late. It has been a major stress reliever for me.

Cons

There weren’t a lot of reviews available online but this was just under the right budget for me so I went with it. However, the support team has been increasingly absent in my case. I didn’t have much trouble learning and operating it but if I had come across a problem and reached the customer support, there was rarely a prompt response. Maybe they reply based on priority or what but they should at least get back to me. I don’t really think this is the best way to retain a client since technical support is what actually makes the experience good.