Empathic Clinical Software: Pricing, Free Demo & Features

Name: Empathic
Rating: 5 (1 reviews)

Last Updated Oct 22, 2026

Overview

Empathic Clinical software helps behavioral health practices manage clinical and billing work. Although its scheduling capabilities can be expanded, it supports the specific workflows of behavioral health practices. Overall, it offers a practice management environment designed around the requirements of mental health professionals.

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Starting Price

Custom

Empathic Specifications

Appointment Management/Scheduling
e-Prescriptions
Patient Portal
Telemedicine
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics
Lab Integration
Mobile App

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What Is Empathic Clinical Software?

Empathic Clinical software is a cloud-based EHR and practice management platform. It is built specifically for behavioral health professionals. The system helps these professionals manage clinical documentation, scheduling, billing, claims management, telehealth, and client communication. It also offers workflows for different areas of behavioral health, including therapy, psychiatric, and social services practices. Empathic Clinical software helps simplify administrative work, allowing therapists to spend time delivering care.

What Is Empathic Clinical Software Best For?

Empathic Clinical software is best known for billing and claim management. It allows professionals to create claims directly from case notes, by automatically filling out the required information, submitting claims, and tracking their status. Its billing dashboard also helps identify rejected claims and resubmit correct claims from one platform which reduces manual billing and makes insurance claim management efficient.

How Much Does Empathic Clinical Software Cost?

Empathic Clinical software cost falls between approximately $100 and $250/provider/month, according to industry benchmarks for similar behavioral health EHR solutions. This range is intended for general budgeting purposes, as actual costs can differ based on the number of providers, the practice size, and specific setup needs.

In addition to the base subscription costs, organizations should account for the following potential expenses:

Billing Specialist Service: Around 4% to 8% of collections, an add-on for claim follow-up, secondary claims, and client statements
E-Prescribing: Approximately $100/prescriber/month applies only to prescribers such as psychiatrists
Clearinghouse Fees: Starts at $50/month
EPCS Identity Proofing And Two-Factor Setup: Ranges from $100/prescriber (one time), controlled-substance e-prescribing requires identity verification
Credit Card Processing: 2.5% to 3.5% plus $0.10 to $0.30/transaction applies to out-of-pocket client payments

For accurate pricing based on your organization’s needs, it’s recommended to request a custom Empathic Clinical software pricing estimate.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Empathic Clinical Software Integrations

The software supports integration with multiple systems and platforms, such as:

Doxy.me
GoToMeeting
Zoom

How Does Empathic Clinical Software Work?

Follow the steps below to start using the software:

Log in to Empathic and configure your practice information
Set up your practice by adding clinicians, clients, insurance details, and other information needed
Create client records and complete intake and clinical documentation using templates
Schedule appointments and allow clients to manage eligible appointments through the Client Portal
Conduct sessions and record clinical information in the client’s case notes with telehealth
Create insurance claims from case notes and have Empathic populate, submit, and track the claims
Monitor billing activity through the Financial Center, review claim statuses and rejections, and correct or resubmit claims
Review practice finances and client balances through the available billing and payment information

Book a free Empathic Clinical software demo for a guided walkthrough of the platform.

Who Is Empathic Clinical Software For?

Empathic Clinical software is suitable for a wide range of behavioral health practices, including:

Psychiatric services
Social services
Professional services

Empathic Clinical Software Use Cases

Based on Empathic Clinical Software features and focus on behavioral health, the platform can be used to organize clinical work, simplify administrative tasks, and keep client information in one place:

Psychiatric Services Managing Prescriptions And Clinical Records

Psychiatrics need to keep treatment notes, medication information, appointments, and patient records connected. Through customizable clinical notes and e-prescribing, they can document sessions and manage prescriptions without separate systems for these tasks. The connection between clinical documentation and prescription workflows also reduces duplicate data entry and makes routine follow-up work easier to manage.

Social Services Coordinating Assessments And Treatment Planning

Social service organizations often work with clients who have different levels of need and may also involve guardians, case managers, or other people in the care process. Empathic Clinical software supports state-specific DHS assessments, automated interpretive summaries, dynamic treatment plans, and portal access for involved parties. This is useful for teams to move from assessment to treatment planning and keep the relevant information organized consistently.

Mental Health Practices Handling Scheduling And Billing

Small and growing mental health practices usually spend a significant amount of time managing appointments, submitting claims, and following up on billing issues. The software combines online scheduling with billing and claims tools, that allow them to handle these tasks through the same platform. It makes regular administration easy to manage, particularly for those who do not want scheduling and financial work across several systems.

Professional Services Supporting Different Clinical Workflows

Therapists, psychiatrists, and social workers do not always document details in the same way, so a single note format may not suit every professional. Empathic Clinical software provides layouts and customizable note templates for them along with support for group and family therapy documentation. The ability to adjust documentation to the professional gives their practices control over how clinical information is recorded without requiring every discipline to follow an identical workflow.

Is Empathic Clinical Software Right For You?

Empathic Clinical software is a good fit for professionals that want scheduling, documentation, telehealth, EHR, and billing workflows in one system. The platform offers workflows made for various types of behavioral health professionals and organizations to manage specific documentation requirements. Empathic Clinical software is HIPAA-compliant. This provides professionals with secure telehealth and client communication features.

Have questions about Empathic Clinical software? Reach out at (661) 384-7070 to learn more and get guidance on the platform.

Empathic Features

Online Scheduling

The platform centralizes appointment management, so practices handle calendars without switching between systems. Clients book or cancel sessions through a custom scheduling link, while automated text and email reminders help keep upcoming appointments visible. Practices also control clients' schedule in-person or telehealth sessions and real-time alerts for new referrals and appointments to keep calendar activity current.

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Customizable Notes

The software allows behavioral health professionals to create unlimited note templates and design documentation to their specific discipline and client needs. Past information can be carried forward into new notes, and separate layouts support each professional's workflows. Group and family therapy notes also record attendance, milestones, and assignments which help clinicians maintain documentation across types of sessions and ongoing care.

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Automated ERA Processing

Empathic Clinical software automates electronic remittance processing to reduce manual data entry and keep billing information current. A dedicated account manager files ERAs and EDIs, while processed ERA details are posted to the financial center and assigned to the appropriate client balance. The dashboard also provides real-time claim updates and financial information and gives them a clear view of ongoing insurance billing activity.

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e-Prescribing

This feature connects the platform with DrFirst so psychiatric professionals can prescribe medications without leaving. Users also review medication history, allergies, vital signs, formulary information, and pharmacy benefits while completing prescriptions and electronic refills. The workflow supports electronic prescribing for controlled substances, medication interaction information, and care collaboration that keep relevant prescribing information accessible during behavioral health treatment during each visit.

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Credit Card Processing

The platform connects payment processing with the Client Portal so clients can handle out-of-pocket expenses online. Patients securely save credit or debit card details and use them to pay invoices through the portal and CardConnect processes major credit cards. This setup brings payment collection into the existing practice workflow which provides clients with a way to settle balances without requiring separate payment arrangements.

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Pros And Cons of Empathic

A quick look at Empathic's strengths and weaknesses to
help you decide if it's the right fit

Pros

Golden thread keeps clinical documentation connected
Built-in financial center simplifies claim follow-up
Automated ERA processing reduces manual payment posting
Guardian portal access supports coordinated social services
DHS assessments include automated interpretive summaries

Cons

Extensive capabilities may initially overwhelm users
Support documentation may not cover all scenarios
Users may need time adapting workflows

Empathic Reviews

Insights from real users on Empathic’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Kathleen M.

Mental Health Care, 1-10 employees

More than a year

5.0

January 2020

“Powerful automation for group practice”

Pros

Empathic covers everything I need in one place for EHR, billing and accounting. The automation is a huge help and it has the custom features I need to manage a group practice efficiently. End of month check calculations that used to take much longer are now done in under two minutes with this program. The reporting is also excellent, both for client data and for tracking clinicians.

Cons

The only thing missing is online appointment scheduling.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Empathic Software provide live customer support?

Yes, Empathic provides phone and email support. Paying customers can also contact their dedicated Billing Specialist from 9am-5pm (CST) Monday through Friday.

Can Empathic Software handle billing and claims?

Yes, Empathic’s Financial Center lets users submit claims and monitor their status.

What devices and browsers can you use with Empathic Software?

Empathic is browser-based and works on both Mac and PC computers.

How long does Empathic’s setup and training take?

Empathic includes three training sessions, with each session lasting about an hour. The first covers basic system use and submitting invoices or claims, and later sessions focus on billing and follow-up questions.

Does Empathic offer different workflows for behavioral health professionals?

Yes, Empathic provides separate layouts for professional, psychiatric, and social services.