Last Updated
Overview
InTouch EMR is a robust cloud-based practice management software structured to improve physical therapy and mental health workflows. It simplifies administrative tasks such as appointment settings and reminders. While it may have limited customization, In Touch EMR features support advanced optional tools like eligibility checks and documentation templates.
InTouch EMR Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Patient Portal
- Compliance Tracking
InTouch EMR Features
Scheduler
The software's intuitive drag-and-drop scheduler allows staff to easily book, reschedule, or cancel appointments. Providers can quickly view multiple schedules on a single screen with color-coded calendars, making it easy to identify open slots. Moreover, automated voice, SMS, and email reminders help reduce no-show rates, ensuring better appointment management.
Medical Billing
InTouch EMR offers a billing system that automates claim transmission from EMR to billing software, ensuring faster payments. Providers can quickly scrub claims with a single click to minimize errors and denials. It also streamlines electronic remittance advice (ERA) posting and facilitates seamless denial management, reducing administrative workload and improving reimbursement efficiency.
Patient Portal
Patients can access their medical records, lab results, treatment plans, and educational materials through the secure portal. The patient portal enables seamless communication between patients and providers. It also allows patients to send messages to their healthcare team, ask questions, and request prescription refills or appointment changes, promoting efficient and direct communication.
Reporting Tools
The software provides over 100 fully customizable reports for mental and behavioral health facilities, allowing providers to track every aspect of their cash flow. Providers can quickly generate financial, operational, and clinical reports to monitor patient volume, appointment trends, and revenue streams. With detailed cash flow tracking, the system helps identify trends and optimize financial performance.
Documentation
This feature allows providers to document patient encounters using fully customizable templates that ensure Medicare compliance. Its patent-pending workflow streamlines documentation, reducing administrative burdens. With over 10 million clinical documents generated, it offers a reliable and scalable solution for efficient record-keeping.
Pros And Cons of InTouch EMR
Pros
Intuitive user interface
Customizable documentation templates
Enhancements based on user feedback
Cons
Complex SOAP note-writing process
Slow updates, according to review
InTouch EMR Reviews
Total 5 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars20%
3
Stars20%
2
Stars0%
1
Stars0%
Share your experience
Tina
Healthcare, 1-10 employees
Less than 6 months
“Great!”
Pros
It's easy to use and create custom templates, has a great schedule, and is clean and efficient. The initial tutorials were helpful.
Cons
Lots of insurance requirements in the required documentation... too much for an out of network practice.. wish you could turn on/off the documentation requirements
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Healthcare, 1-10 employees
More than a year
“quick to use once learn but customization is difficult”
Pros
The sister program of Biller Pro could be more functional.
Cons
Customization of objective categories is challenging to modify for specific disciplines and or diagnosis.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Sammy
Healthcare, 1-10 employees
Less than 6 months
“Affordable and powerful alternative to other overpriced EMRs”
Pros
I wanted a Practice Management Software that combined documentation and billing systems. In Touch EMR offers a unified package that simplifies managing a private practice.
Cons
They release a lot of new features and sometimes its hard to keep a track. All I need is a simple way to write a SOAP note so I am in and out of the system quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does InTouch EMR have a mobile app?
Yes, InTouch EMR offers a dedicated mobile application, allowing healthcare providers to access patient information, manage schedules, and engage with patients conveniently on their mobile devices
Who are the typical users of InTouch EMR?
InTouch EMR caters to a wide range of medical specialties, including but not limited to: physical therapy, mental health, home health, and speech therapy.
What language does InTouch EMR support?
InTouch EMR supports the English language.
Does InTouch EMR support mobile devices?
With InTouch EMR, healthcare providers have instant access to patient information, schedule management, and patient engagement tools via any internet browser, promoting seamless on-the-go efficiency.
What types of pricing plans does InTouch EMR offer?
What level of support does InTouch EMR offer?
In Touch EMR offers comprehensive customer support to assist users in maximizing the benefits of the software. It offers call, email, and live chat support..



