Last Updated Nov 6, 2025

Key Takeaways

Generated from the text of customer reviews

iTRUST is a cloud-based electronic health records (EHR) system designed for optometry practices. It is primarily used by eye care providers, technicians, and front-desk staff for patient records, billing, and scheduling. Users most often praise its intuitive interface and all-in-one functionality, while pricing transparency remains a recurring concern. Recently, iTRUST introduced enhanced multi-location management tools to improve operational coordination.

Our Verdict

iTRUST EHR is a dependable option for mid-sized and growing optometry practices that need centralized workflows across multiple branches. It fits teams that seek integrated patient management and billing visibility. While customization flexibility may feel limited for specialized setups, pricing transparency could be improved. Overall, the system’s unified operations and responsive support make it a reliable long-term solution for expanding eye care groups.

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Overall Rating

Based on 84 users reviews

4.9

Rating Distribution

Positive

99%

Neutral

1%

Negative

0%

Starting Price
Custom price

Pros And Cons of iTRUST

Pros

  • Easy access to patients’ prescriptions

  • Robust billing and invoicing

  • Improves operational performance

  • Automatic reminders for future visits

  • Good customer support

Cons

  • Some initial setup complexity, according to some user reviews

Frequently Asked Questions

No, iTRUST EHR is not free.

The iTRUST pricing varies according to your practice’s size and needs based on these plans: Starter, Growth, Professional, and Enterprise. Get in touch for a customized iTRUST EHR cost breakdown.

The typical users of iTRUST EHR include optometry practices of all sizes.

iTRUST EHR offers customer support via phone, email, and live chat.

The vendor has not disclosed information regarding its integrations.

No, iTRUST EHR does not have a mobile app.

Yes, iTRUST EHR offers an API.

iTRUST EHR supports the English language.