KloudMD: Pricing, Free Demo & Features

Name: KloudMD
Price: 199 USD

Last Updated Oct 19, 2026

Overview

KloudMD helps healthcare practices manage patient communication and appointment scheduling, along with other front office tasks. While some of its features may depend on EHR integrations, its automatic reminders, digital intake forms, and payment collection tools support practices with routine administrative work.

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Starting Price

$199

per month

KloudMD Specifications

Appointment Management/Scheduling
Mobile App
Billing And Invoicing
Customizable Forms
e-Prescriptions
Lab Integration
Patient Portal
Telemedicine
Claims Management
Patient Demographics

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What Is KloudMD?

KloudMD is an AI-powered front-office platform with Customer Relationship Management (CRM) and practice management functions. It is made for practices that see many patients but have small administrative teams and need help keeping up with calls and messages. The platform includes AI texting, which replies to patient messages within seconds. It also has an Insurance AI feature, which answers coverage questions and checks eligibility before a visit. Additionally, automated reminders go out by text and email so patients can confirm their appointments. KloudMD also offers growth tools for review generation, email marketing, and patient experience along with analytics. Overall, the software helps practices reduce no-shows and the workload at the front desk.

What Is KloudMD Best For?

The platform is best known for its AI voice receptionist that works 24/7. It answers patient calls and checks which appointment times are open. If the practice uses a supported EHR system, it can book the visit while the patient is still on the call. The software suits practices with high call volumes and practices that miss appointment requests after office hours. It can also help reduce the number of routine questions that front desk staff answer by phone.

How Much Does KloudMD Cost?

KloudMD pricing starts at $199/month. In addition to the base subscription costs, organizations should keep the following potential costs in mind based on the industry benchmarks:

Implementation: up to $2,500 (one-time)
Data Migration: up to $1,500 (one-time)
Training And Onboarding: up to $1,000 (one-time)
Customization And Configuration: $500–$3,000 (one-time)
Hardware Setup: $12/phone/month

For accurate pricing based on your organization’s needs, it’s recommended to request a custom KloudMD price estimate.

Disclaimer: The pricing is subject to change.

KloudMD Integrations

The software supports integration with platforms such as:

How Does KloudMD Work?

Connect your EHR or practice management system to set up patient scheduling and other front office functions
Add booking links to your website and Google listing so patients can book appointments online
Turn on phone calls, two-way text messaging, email, and website chat to reach patients
Send digital intake forms and consent documents to patients before their appointments
Create automated workflows for appointment reminders, missed call follow ups, cancellation recovery, and review requests
Send payment links to patients, collect appointment deposits, and record each transaction
Review reports on calls, bookings, revenue, lead sources, and advertising results to see how the practice is performing

You can also schedule a free KloudMD demo to explore its full functionalities.

Who Is KloudMD For?

KloudMD is suitable for various healthcare specialties, including:

Urgent care
Dental
Pediatrics
Mental health
Orthopedics
Chiropractic
Optometry

KloudMD Use Cases

Based on our analysis of KloudMD’s current capabilities, we have identified key scenarios where this software may be a good fit for medical practices:

Multi-Location Practices Managing High Inbound Call Volumes

Practices with several offices often route calls differently at each site. On busy mornings, patients land in voicemail or reach the wrong location. KloudMD’s call center tools address this with phone menus, queues, and separate routes for each location and for after hours. AI handles the overflow questions that staff cannot get to. This fits group practices and specialty clinics whose front desk teams work at different sites.

Aesthetic And Surgical Practices Screening High-Value Consult Requests

With KloudMD, a practice can send high value consult requests to staff for approval instead of letting them land directly on the calendar. Screening questions and insurance or self-pay details are collected first, so staff review a complete request. Plastic surgery, med spa, and cosmetic dental practices often need this because consult types vary by provider, service, and length. Each practice sets its own booking rules.

Counseling, Dental, And Therapy Offices Transitioning From Paper Intake

Clipboard paperwork slows check in, and staff then have to scan signed consents into the chart. Counseling, chiropractic, physical therapy, and dental offices can avoid both steps with KloudMD’s digital forms. Intake and consent packets go out with the booking confirmation. Patients sign on their phones, and completed forms are filed to the record with an audit trail.

Insurance-Dependent Practices Verifying Coverage Before Appointments

Practices that verify benefits by phone or through a payer portal, particularly dental, mental health, and chiropractic offices, can use KloudMD’s Insurance AI to confirm coverage before the visit. The patient texts a photo of the insurance card, the tool reads it and sends an eligibility request to the insurer in real time, and the copay, deductible, and out-of-pocket details go to the staff inbox.

Practices Depending On Local Search Visibility To Attract New Patients

KloudMD sends a text message with a direct Google review link after a visit is completed. Some practices rely on the front desk to ask for reviews, and staff often skip the request on busy days. With the automatic text, the request goes out whether or not staff remember. KloudMD tracks review results by provider and location. This could help practices that compete for new patients through local search, especially those with several providers or locations.

Is KloudMD Right For You?

If you are a private medical, dental, aesthetic, or therapy practice struggling to manage patient calls, messages, scheduling, and payments with a small front-desk team, KloudMD could be a strong fit. It works with more than 50 EHR and practice management systems and includes a Business Associate Agreement (BAA). KloudMD also complies with ISO 27001, SOC 2 Type II, HIPAA, PDL, GDPR, and PIPEDA. It encrypts calls, texts, and forms in transit and at rest. Each user has individual permissions, and audit trails record logins, file access, edits, and downloads.

Healthcare providers are paying closer attention to human oversight of AI and to the privacy of patient data. KloudMD has features that address both. Staff can review AI replies before sending them, and clinical, urgent, or unusual messages go to designated team members. The company also says its AI does not train on a practice’s private data.

Still unsure about KloudMD? Connect with us at (661) 384-7070 for further guidance.

KloudMD Features

AI Deskphone

KloudMD pairs VoIP hardware with an AI receptionist. The receptionist answers calls that come in while the office is busy, closed, or unattended. It checks the schedule, books an open slot, and sends the patient a confirmation text. Every call is recorded and transcribed, and the transcript is searchable and attached to the patient’s chart. The analytics view further shows answered calls, missed calls, and appointments the AI recovered.

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Unified Patient Inbox

This feature puts patient texts, phone calls, eFax, Gmail, Outlook, website inquiries, and social media messages in a single shared workspace. The AI replies to routine questions about office hours, directions, pricing, and insurance, and it books appointments when the schedule has room. Staff can review conversations assigned to them and answer billing questions. Each patient profile keeps the full communication history.

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Billing And Payments

The software supports text-to-pay links, appointment deposits, stored cards, Apple Pay, and Google Pay. Depending on how the practice configures it, payment can be requested after a visit or during online booking. Patients open a secure link in their browser, with no app to install and no portal account to create. Each transaction is recorded, a receipt is issued, and the payment history appears on the patient’s profile.

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Patient Reviews

KloudMD sends a text request after a completed visit, including a direct link to the practice’s Google profile. A frequency limit keeps the same patient from being contacted too often. The feature tracks review volume, average rating, and trends by provider or location. Staff respond to reviews from one dashboard, or AI can draft a reply in the brand's voice, posted only after approval.

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Digital Forms

Intake, consent, and other patient forms are built in Digital Forms with a drag and drop editor. It offers more than 20 field types and 19 templates. Forms can include conditional questions, electronic signatures, and photo or file uploads. A practice assigns each form to an appointment type and sends it before or after the visit. Completed forms are attached to the patient record, and an audit log tracks changes.

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Email Marketing

This feature is used to send newsletters, patient recalls, service announcements, and reactivation campaigns. The AI drafts a branded email from the campaign goal, and a staff member approves it before it goes out. Recipients can be selected by service history, previous visits, or upcoming care needs. Campaign reports show which emails led to booked appointments.

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Analytics

Analytics reports call activity, appointment bookings, revenue, payments, and review metrics on a shared dashboard. Answered and missed calls can be compared by hour or phone line, new and returning patient bookings can be viewed separately, and results can be broken down by provider or location. Campaign reports tie marketing sources to appointments. Data can be exported and shared with accountants or other stakeholders.

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Pros And Cons of KloudMD

A quick look at KloudMD's strengths and weaknesses to
help you decide if it's the right fit

Pros

Staff spend less time answering repeated patient questions
Appointment reminders lead to fewer missed patient visits
Digital intake forms reduce the paperwork staff handle
Online payment links make collecting patient payments easier
Patients receive consistent communication across multiple channels

Cons

Staff may need to check AI responses for errors
Initial setup can require configuring several practice settings
Automated call handling may not suit every patient

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does KloudMD offer telehealth?

KloudMD does not provide its own telehealth video consultation service.

What level of support does KloudMD offer?

KloudMD software offers support via phone and email.

Can KloudMD's AI handle complex patient inquiries?

KloudMD’s AI agents answer routine calls and texts, respond to insurance questions, and book appointments. Clinical, urgent, or unusual inquiries can go to designated staff, so the AI does not have to deal with them alone.

Can KloudMD’s AI understand patients with different accents?

KloudMD offers voice AI that handles patient calls. Its public feature descriptions do not say how accurately it understands different accents, speech impediments, or other communication needs.

What AI agents does KloudMD offer?

KloudMD has two groups of AI agents. The agents for patients answer voice calls and text messages, respond to insurance questions, and take calls after hours. The agents for the practice reply to reviews, draft content, and follow up with patients who miss appointments and with inactive leads. An agent for ambient scribing is also in development.

Can practices keep their existing office phone number when switching to KloudMD?

Yes, practices can transfer their existing phone numbers to the platform or purchase new local numbers through the dashboard.

Does KloudMD have a mobile app?

Yes, KloudMD has a mobile app for iOS and Android. Staff sign in with the credentials they already have. From the app, they can view calls, patient messages, voicemails, and appointment schedules. They can also use team chat.

Does KloudMD offer an API?

Yes, KloudMD offers a REST API. It lets other software access practice data such as patients, appointments, calls, and messages. Developers can use it to build integrations with other systems.