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Key Takeaways

Generated from the text of customer reviews

CGM MEDISOFT is medical billing and practice management software used by billing teams, front-desk staff, and practice managers in healthcare practices. Users generally value the easy integration of patient and insurance demographics, although some report occasional crashes that can make the software harder to use. CGM MEDISOFT v31 recently added online patient appointments and unprocessed claim creation from completed appointments.

Our Verdict

MEDISOFT is a practical fit for small to midsize practices with dedicated billing teams managing high claim volumes, A/R follow-up, and multiple provider accounts. Its estimated pricing is relatively accessible for this segment, though setup and migration can raise initial costs. We recommend it for billing-heavy practices that value established workflows over a newer cloud-first experience.

Medisoft Specifications

  • Appointment Management/Scheduling
  • Billing and Invoicing
  • Claims Management
  • Patient Demographics

Medisoft Features

MultiLink Charge Entry

This feature lets users create reusable charge sets that combine diagnosis codes with related CPT codes for common visits such as DOT physicals, injections, and well-child appointments. The functionality also supports diagnosis pointers and CPT modifiers while keeping individual codes editable for more complex encounters. This can reduce repeated diagnosis-code entry and lower the risk of claim rejections caused by typing errors.

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Patient Responsibility Estimates

This capability generates good-faith cost estimates for planned procedures by checking a patient’s insurance eligibility against the relevant procedure codes. The estimate accounts for coverage adjustments, copays, coinsurance, remaining deductibles, previous payments, and charge history, while also supporting self-pay and uninsured patients. This gives practices a more complete view of expected patient responsibility before services are provided.

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Transaction Entry Enhancements

This functionality uses date-based alerts to identify service dates that fall outside configured parameters during transaction entry. Users can customize these rules and copy existing messaging logic when creating new alerts, including checks tied to new CPT and ICD-10 codes. It can reduce coding errors related to invalid service-date ranges and make early-year or end-of-year transaction entry more consistent.

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Workflow For Unprocessed Charges

The functionality lets users flag and delete multiple unprocessed charges at the same time instead of clearing them individually. It can shorten charge-cleanup work when billing staff need to remove several pending entries from the queue.

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Pros And Cons of Medisoft

Pros

  • Keyboard entry speeds routine data input

  • ERA lines remain reviewable before posting

  • Demographic entry stays quick and straightforward

  • CPT and diagnosis entry stays accessible

  • Preset reports surface financial figures quickly

Cons

  • Statement templates might take extra configuration

  • Custom report design may take practice

  • Corrected claims could involve extra ICN handling

Medisoft Reviews

Total 36 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

19%

3

Stars

6%

2

Stars

8%

1

Stars

0%

Share your experience

YH
Yamina H.

Animation, 1-10 employees

Free Trial

5.0

“rapid contact data”

Pros

Using it is easy and fast and on top of that, the information provided is high quality.

Cons

It does exactly what I need so I would definitely recommend it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G
Gisela

Healthcare, 51-100 employees

More than a year

4.0

“Medisoft is easy to use”

Pros

Learning and using Medisoft has been fairly easy for me. Also the ERA posting feature is really handy because it lets you review all the service lines before posting.

Cons

The ICN numbers are stored at the case level which makes it really difficult and time-consuming to submit corrected or voiced claims. Also the reporting feature has a lot of limitations. Even though you can print reports to an Excel file, the headings appear on every page which causes issues. And the payment section in the transaction window is tough to read, and there's no clear reference to the transaction thats been posted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

N
Nand

Healthcare, 11-50 employees

More than a year

5.0

“Great software available online”

Pros

It is really easy to use this software because I can access it from any device. All I need is an internet connection.

Cons

It would be great if there were an admin panel to manage all user passwords or to change passwords whenever I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Does MEDISOFT have a mobile app?

No, MEDISOFT does not offer a dedicated mobile app.

Does MEDISOFT include an EMR/EHR?

CGM MEDISOFT itself is primarily a practice management and billing system. Practices can pair it with CGM APRIMA, CGM's separate EHR, through an EHR interface.

Is MEDISOFT available on a subscription basis?

No, CGM does not publish a standard MEDISOFT subscription plan. Pricing varies based on the selected MEDISOFT product, licensing arrangement, and reseller package. However, third-party sources estimate the starting cost at around $39/month. Get a flexible MEDISOFT cost based on your practice needs.

Does MEDISOFT require an internet connection?

Yes, CGM MEDISOFT requires an internet connection to work properly. However, it can continue operating for up to 30 days without a connection. After that period, a seven-day warning appears, and access is locked if the connection is not restored by the end of the warning period.

What Is Smarter Revenue Management in MEDISOFT?

Smarter Revenue Management lets billing teams assign A/R status and notes within the ERA, check PR lines on secondary remittances, and retain window size and position preferences between logins.