SilkOne EHR

This feature allows patients to actively engage in their care process by completing intake paperwork, submitting medication refill requests, reviewing shared documents, and sending messages to providers. Patients can fill out intake forms online, request prescription refills, and communicate with providers from a centralized dashboard. Furthermore, the portal offers a patient education module and allows clinicians to conveniently upload treatment instructions, lab reports, referral documents, and care plans, enabling patients to access essential information from home.

SilkOne Cloud chiropractic EHR offers a clear and organized way to document a patient's health status and progress over time. It allows users to create specialty-specific and fully compliant SOAP notes within seconds. Every aspect of the examination and SOAPs is fully customizable to cater to the unique needs of different specialties, providing a documentation process that supports exam findings, treatment plans, progress tracking, and follow-up recommendations.

The appointment scheduling feature is designed with a simple scheduler for multi-doctor/therapist practices. It offers fully automated patient appointment reminders through text and email notifications. Additionally, the system provides the optional functionality for patients to independently book, change, or cancel appointments online.

SilkOne reduces manual billing steps by allowing users to submit all claims with just three clicks. The software automatically checks claims for coding errors, missing information, duplicate entries, and insurance formatting issues before sending. Additionally, it includes a free clearing house and supports credit card payment processing, with payments posting automatically into the system for payment tracking, balance updates, invoice management, and transaction records.

SilkOne EHR features patient relationship management tools to help clinics send targeted email campaigns based on appointment activity, treatment history, inactive patient lists, and missed follow-up visits. Practices can also encourage patient referrals and generate reports for retention tracking, follow-up outreach, reactivation efforts, and communication history across different patient groups.

The Google Review Module automatically sends review requests to patients after visits based on selected timing intervals. Five-star reviews can be posted directly to Google, while lower ratings are flagged for internal follow-up. SilkOne EHR allows practices to monitor patient feedback, address service concerns, respond to negative experiences, and strengthen local search visibility.