EZDERM

“Best for dermatology”

Pros

As practicing aesthetic physicians doing the full round of topical procedures, EZDERM has been a daily workflow lifesaver; agree with the reviews here.

Cons

For anything outside of dermatology, I don't find it particularly special. If you're working in a different specialty, I would recommend looking elsewhere.

“Great for Derma Clinics”

Pros

As a skincare specialist and aesthetic physician, I explored nearly every EHR designed for small practices for my clinic. Most were either overpriced or did not align well with our dermatology treatments. Then, a sales representative from EZDERM, who is also a doctor, reached out to introduce the software. We decided to try it, and it has been amazing ever since , definitely sticking with it!

Cons

General practitioners may find the interface a bit challenging, as there aren't many customization options available for general medicine.

“Top-tier support team”

Pros

It continuously evolves with regular updates and upgrades. I appreciate that customer support is available during business hours through phone or email. Their Facebook page is also a great resource for updates, and I have noticed that support reps address concerns there promptly, even outside regular hours. It is refreshing to see that there does not seem to be a high staff turnover, as I often get to speak with the same support reps when I call. The website is consistently updated with the latest content and tutorials, which is very helpful. I find EZSchool particularly useful for training new employees and revisiting both new and old features.

Cons

Some functionality is limited to either ipad or desktop, the only way to avoid this is by purchasing Apple iMacs (this would be incredibly costly for outfitting a whole office). The majority of updates involve the EMR; the billing and PM platforms are often neglected. The training for clinical staff is well designed and executed. The training for billing and admin was not very thorough and disorganized.