Last Updated
Overview
Smart Service provides flexibility and on-premises control to improve operations in service trades. It simplifies job scheduling, invoicing, and more, boosting efficiency and growth. While it has limited ability to make mass data changes, it offers high customization and essential features for consistent service delivery
Overall Rating
Based on 15 users reviews
3.9
Rating Distribution
Positive
73%
Neutral
13%
Negative
13%
Starting Price
Custom
Smart Service Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is Smart Service?
Smart Service software is a cloud-based solution designed for field service management, offering tools to streamline the entire process. It automates customer outreach, scheduling, and dispatching while allowing for quick and flexible quoting and sales. Technicians can update job statuses and submit forms on mobile, and businesses benefit from automated invoicing and secure payment processing, improving cash flow and productivity. Accessible anywhere, Smart Service enhances business efficiency and customer satisfaction.
Smart Service Pricing
The Smart Service cost structure includes two diverse tiers with unique solutions, including:
Cloud:
- Standard Subscription
- Enterprise Subscription
- Custom Development Services
Desktop:
- Standard Subscription
- Purchase Option
Smart Service Integrations
Smart Service offers various integrations, including:
- ChatGPT
- Sage
- QuickBooks
- Twilio
- SAP
Who Is Smart Service For?
Smart Service is designed to serve in various industries and sectors, including:
- HVAC
- Document Destruction
- Electrician
- Fire Protection
- Pest Control
- Plumbing
- Pool and Spa Service
- Property Management
Is Smart Service Right For You?
Smart Service is robust software that integrates seamlessly with QuickBooks, adding routing, scheduling, dispatching, and more, helping businesses save time and reduce manual work. By streamlining job processes, it improves efficiency and allows companies to focus on growth. Supporting QuickBooks Pro, Premier, Enterprise, and Online makes it a versatile and valuable tool.
Do you still need to figure out the Smart Service? Call our team at (661) 384-7070 for expert guidance on your questions.
Smart Service Features
Work Order Management
Smart Service streamlines job execution by automating tracking, scheduling, and reporting. It enhances field performance, reduces administrative work, and ensures efficiency by integrating office and job site operations, overcoming common management challenges
Marketing
Smart Service helps businesses grow by offering email and SMS marketing tools. These features enable targeted campaigns, lead capture, online booking, and customer engagement, driving business growth by streamlining communication and boosting customer loyalty and acquisition
Customer Management
The customer center centralizes customer data, improving organization, visibility, and task management. It offers real-time access, mobile-friendly features, and automated follow-ups, ensuring better communication and efficient management of customer relationships for service trade businesses
Employee Management
The platform simplifies employee management with features like time tracking, commission automation, and real-time status updates. It centralizes employee profiles, simplifies crew management, and enhances communication, ensuring an efficient, organized workforce in service trades
Billing, Invoicing, Payments
Smart Service simplifies billing and payments with Dynamic Invoicing and Payment Processing features. It offers flexible invoicing options, faster payment collection, and seamless QuickBooks integration, improving cash flow, reducing admin tasks, and enhancing customer satisfaction
Pros And Cons of Smart Service
Pros
Offers ease of scheduling and client lookup
Highly customizable
Provides the features needed to apply data for consistent service
Has the ability to export CSV files
Cons
It is slower than usual to find a customer occasionally
Limited ability to make mass changes to data
Smart Service Reviews
Total 15 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars27%
3
Stars13%
2
Stars0%
1
Stars13%
Share your experience
Marketing and Advertising, 51-100 employees
Less than 6 months
“Must-have for multi-location businesses”
Pros
The mobile version is really convenient and easy to use. As a local manager, it helped me stay connected with the decentralized office planning team. They could handle interventions and planning, while I was always in the loop.
Cons
It focuses mostly on the French market but I've noticed its international presence is growing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Consumer Services, 1-10 employees
More than a year
“Easy to use”
Pros
Scheduling is super easy for me & finding client information is quick and simple. It really saves me a lot of time.
Cons
Sometimes it takes longer than usual to find a customer, which can slow me down a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Real Estate, 1-10 employees
More than a year
“Efficient tool!”
Pros
Setting up the software was easy for me and it didn't take long to learn how to use it. The tech support has been great too, always there to help whenever I needed it.
Cons
Personally, I prefer speaking with a real person rather than dealing with a phone tree when I need support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does Smart Service offer an API?
Yes, Smart Service provides API access
What language does Smart Service support?
Smart Service supports the English language
Does Smart Service offer a mobile app?
Yes, Smart Service offers a mobile app for iOS and Android devices
What other apps does Smart Service integrate with?
Smart Service provides smooth integrations with various applications, including ChatGPT, Sage, QuickBooks, Twilio, and SAP
What types of pricing plans does Smart Service offer?
The Smart Service pricing offers two cost structures with distinct solutions: Cloud (Standard and Enterprise Subscriptions, Custom Development Services) and Desktop (Standard Subscription and Purchase Option). To make an informed choice, request a detailed Smart Service price estimate tailored to your needs
Who are the typical users of Smart Service?
Smart Service is designed for industries such as HVAC, document destruction, electricians, fire protection, pest control, plumbing, pool and spa service, and property management.
What level of support does Smart Service offer?
Smart Service offers support through multiple channels, including phone support, email/help desk, chat, FAQs/forums, and a knowledge base.