Last Updated
Overview
Towbook software streamlines towing operations with real-time dispatching, impound management, and QuickBooks integration. However, its mobile app can sometimes experience syncing delays. Available on web and mobile, Towbook helps towing businesses manage jobs, track vehicles, and stay organized with an all-in-one system.
Overall Rating
Based on 16 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Towbook Specifications
- Vehicle Tracking (GPS)
- Reporting & Analytics
- Real-time Alerts
- Trip History Logging
What Is Towbook?
Towbook management software is a cloud-based management solution tailored for the towing and recovery industry. It addresses critical operational challenges by offering tools for dispatching, impound management, and accounting, enabling businesses to enhance efficiency and reduce administrative burdens. Designed for towing companies of all sizes, it helps improve workflow, track jobs, and manage business operations seamlessly. With 24/7 accessibility and secure data storage, Towbook ensures towing professionals can handle daily tasks without disruption.
Towbook Pricing
The software offers five packages:
- Premium: $109/month
- Professional: $209/month
- Ultimate+: $319/month
- Enterprise: $429/month
- Enterprise+: Custom pricing
Disclaimer: The prices are subject to change.
Towbook Integrations
Towbook seamlessly integrates with various business applications, including:
- AT&T Fleet Complete
- Azuga
- QuickBooks
- Samsara Software
- US Fleet Tracking
- Verizon Connect
- Webfleet Software
Who Is Towbook For?
The software is designed for businesses of all sizes, catering to industries like:
- Towing and recovery services
- Roadside assistance providers
- Municipal and law enforcement agencies
- Repossession companies
- Auto repair and collision centers
Is Towbook Right For You?
Towbook Software helps businesses improve efficiency, reduce paperwork, and streamline operations. It enhances job tracking, simplifies billing, and ensures secure data access anytime. With cloud-based accessibility, it minimizes downtime, improves organization, and supports better communication, making it a reliable choice for towing and recovery professionals.
Still not sure if Towbook is right for you? Get in touch with our customer support team at (661) 384-7070, and they will help you make the best decision.
Towbook Features
Dispatching
Towbook's dispatching system is designed to be user-friendly, allowing staff to quickly learn and efficiently manage tasks. This intuitive interface simplifies accepting and assigning calls, tracking job progress, and overseeing vehicle inventory, leading to streamlined operations and reduced training time.
Digital Dispatching And Email Processing
Towbook features digital dispatching and email processing capabilities, businesses can receive calls from major motor clubs and other partners directly into the system. This automation eliminates manual data entry, reduces errors, and ensures timely response to service requests, enhancing overall efficiency.
GPS Tracking Capability
The GPS tracking feature enables real-time monitoring of driver locations through its mobile apps or integrated GPS providers. This visibility allows for optimal dispatch decisions, improved route planning, and enhanced safety, ensuring that resources are utilized effectively, and customers receive timely assistance.
Billing
The software simplifies the billing process by offering direct invoicing to motor clubs, automatic payment imports, and integration with QuickBooks. This streamlined workflow reduces administrative workload, minimizes errors, and accelerates payment cycles, allowing businesses to maintain healthy cash flow and focus on core operations.
Comprehensive Reporting
Towbook's reporting tools provide extensive options to analyze company performance, including daily activity, driver commissions, receivables, and truck expenses. These insights enable informed decision-making, identification of operational strengths and weaknesses, and strategic planning, contributing to continuous improvement and business growth.
Pros And Cons of Towbook
Pros
User-friendly interface, designed to be intuitive
Facilitates efficient job assignments and monitoring
Provides detailed insights into company performance
Simplifies compliance with state requirements
Offers timely assistance to users
Cons
Users may require time to adapt to the system
Lacks features for offline use during connectivity issues
Offers fewer customization options compared to some competitors
Towbook Reviews
Total 16 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars25%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
Transportation/Trucking/Railroad, 1-10 employees
Free Trial
“Glad I chose this!”
Pros
It's super easy to create and assign a dispatch. One of my favorite things is how Towbook connects to our QuickBooks. I did a ton of research and even spoke to other towing companies before deciding. I can't believe I waited so long before trying the free trial! Their support is awesome , there's a chat button whenever you need help, plus you can email or call. But honestly, we haven't needed much help because the system is just that user-friendly. Thanks, Towbook!
Cons
I like color! I really think it'd be super helpful to have more color-coded choices in the call sections, it'd make spotting things way easier for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“Changes to how Towbook handles invoice”
Pros
What I really like is how easy the software is to use, especially when it comes to handling transport and towing tasks. The layout and functionality just make everything simple.
Cons
Customer support really went downhill in 2023. It feels like the company cares more about cutting down how much time they spend with customers than actually giving us a good product. What really got to me is how they flat-out refused to change our call numbers in the system even though they've done it for over 4 years and promised it again in 2023. We wanted the numbers to match the calendar year like 2300001 and so on. Honestly, the only explanation I can think of is laziness or some efficiency push by someone trying to cut costs and staff. It's just a bad situation for small businesses like ours. Now we're stuck deciding if we should stick with this or move on.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Reliable Software”
Pros
I love the GPS feature and how easily it connects to our roadside provider network. It just makes things so much smoother.
Cons
We love pretty much everything about this software. They're always updating it to meet what their customers need and that's something we really appreciate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Towbook have a mobile app?
Yes, Towbook software has a mobile app.
What types of pricing plans does Towbook offer?
Towbook pricing starts at $109/month for the Premium plan, $209/month for the Professional plan, $319/month for the Ultimate+ plan, $429/month for the Enterprise plan. Users can also get a custom quote according to their needs for the Enterprise+ plan.
Who are the typical users of Towbook?
Towbook is used by towing and recovery services, and roadside assistance companies.
What language does Towbook support?
Towbook supports English.
What level of support does Towbook offer?
Towbook offers phone support, email, chat, and FAQS.
Does Towbook offer an API?
No, Towbook does not offer an API.
What other apps does Towbook integrate with?
Towbook integrates with Azuga, Samsara, Webfleet and Verizon Connect.