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Overview

Towbook software streamlines towing operations with real-time dispatching, impound management, and QuickBooks integration. However, its mobile app can sometimes experience syncing delays. Available on web and mobile, Towbook helps towing businesses manage jobs, track vehicles, and stay organized with an all-in-one system.

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Overall Rating

Based on 16 users reviews

4.6

Rating Distribution

Positive

94%

Neutral

6%

Negative

0%

Starting Price
Custom

Towbook Specifications

Vehicle Tracking (GPS)

Reporting & Analytics

Real-time Alerts

Trip History Logging

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What Is Towbook?

Towbook management software is a cloud-based management solution tailored for the towing and recovery industry. It addresses critical operational challenges by offering tools for dispatching, impound management, and accounting, enabling businesses to enhance efficiency and reduce administrative burdens. Designed for towing companies of all sizes, it helps improve workflow, track jobs, and manage business operations seamlessly. With 24/7 accessibility and secure data storage, Towbook ensures towing professionals can handle daily tasks without disruption.

Towbook Pricing

The software offers five packages:

  • Premium: $109/month
  • Professional: $209/month
  • Ultimate+: $319/month
  • Enterprise: $429/month
  • Enterprise+: Custom pricing
Towbook cost will differ depending on your organization type and needs. Users can get pricing based on the most suitable plan.

Disclaimer: The prices are subject to change.

Towbook Integrations

Towbook seamlessly integrates with various business applications, including:

Watch a free Towbook demo to learn more about its integrations.

Who Is Towbook For?

The software is designed for businesses of all sizes, catering to industries like:

  • Towing and recovery services
  • Roadside assistance providers
  • Municipal and law enforcement agencies
  • Repossession companies
  • Auto repair and collision centers

Is Towbook Right For You?

Towbook Software helps businesses improve efficiency, reduce paperwork, and streamline operations. It enhances job tracking, simplifies billing, and ensures secure data access anytime. With cloud-based accessibility, it minimizes downtime, improves organization, and supports better communication, making it a reliable choice for towing and recovery professionals.

Still not sure if Towbook is right for you? Get in touch with our customer support team at (661) 384-7070, and they will help you make the best decision.

Towbook Features

Towbook's dispatching system is designed to be user-friendly, allowing staff to quickly learn and efficiently manage tasks. This intuitive interface simplifies accepting and assigning calls, tracking job progress, and overseeing vehicle inventory, leading to streamlined operations and reduced training time.

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Towbook features digital dispatching and email processing capabilities, businesses can receive calls from major motor clubs and other partners directly into the system. This automation eliminates manual data entry, reduces errors, and ensures timely response to service requests, enhancing overall efficiency.

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The GPS tracking feature enables real-time monitoring of driver locations through its mobile apps or integrated GPS providers. This visibility allows for optimal dispatch decisions, improved route planning, and enhanced safety, ensuring that resources are utilized effectively, and customers receive timely assistance.

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The software simplifies the billing process by offering direct invoicing to motor clubs, automatic payment imports, and integration with QuickBooks. This streamlined workflow reduces administrative workload, minimizes errors, and accelerates payment cycles, allowing businesses to maintain healthy cash flow and focus on core operations.

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Towbook's reporting tools provide extensive options to analyze company performance, including daily activity, driver commissions, receivables, and truck expenses. These insights enable informed decision-making, identification of operational strengths and weaknesses, and strategic planning, contributing to continuous improvement and business growth.

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Pros And Cons of Towbook

Pros

  • User-friendly interface, designed to be intuitive

  • Facilitates efficient job assignments and monitoring

  • Provides detailed insights into company performance

  • Simplifies compliance with state requirements

  • Offers timely assistance to users

Cons

  • Users may require time to adapt to the system

  • Lacks features for offline use during connectivity issues

  • Offers fewer customization options compared to some competitors

Towbook Reviews

Total 16 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

25%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Share your experience

K

Kenison

Transportation/Trucking/Railroad, 1-10 employees

Free Trial

5.0
January 2023

Glad I chose this!

Pros

It's super easy to create and assign a dispatch. One of my favorite things is how Towbook connects to our QuickBooks. I did a ton of research and even spoke to other towing companies before deciding. I can't believe I waited so long before trying the free trial! Their support is awesome , there's a chat button whenever you need help, plus you can email or call. But honestly, we haven't needed much help because the system is just that user-friendly. Thanks, Towbook!

Cons

I like color! I really think it'd be super helpful to have more color-coded choices in the call sections, it'd make spotting things way easier for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

William

Transportation/Trucking/Railroad, 11-50 employees

More than a year

3.0
January 2023

Changes to how Towbook handles invoice

Pros

What I really like is how easy the software is to use, especially when it comes to handling transport and towing tasks. The layout and functionality just make everything simple.

Cons

Customer support really went downhill in 2023. It feels like the company cares more about cutting down how much time they spend with customers than actually giving us a good product. What really got to me is how they flat-out refused to change our call numbers in the system even though they've done it for over 4 years and promised it again in 2023. We wanted the numbers to match the calendar year like 2300001 and so on. Honestly, the only explanation I can think of is laziness or some efficiency push by someone trying to cut costs and staff. It's just a bad situation for small businesses like ours. Now we're stuck deciding if we should stick with this or move on.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

4

B

Buffy

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0
April 2022

Reliable Software

Pros

I love the GPS feature and how easily it connects to our roadside provider network. It just makes things so much smoother.

Cons

We love pretty much everything about this software. They're always updating it to meet what their customers need and that's something we really appreciate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Yes, Towbook software has a mobile app.

Towbook pricing starts at $109/month for the Premium plan, $209/month for the Professional plan, $319/month for the Ultimate+ plan, $429/month for the Enterprise plan. Users can also get a custom quote according to their needs for the Enterprise+ plan.

Towbook is used by towing and recovery services, and roadside assistance companies.

Towbook supports English.

Towbook offers phone support, email, chat, and FAQS.

No, Towbook does not offer an API.

Towbook integrates with Azuga, Samsara, Webfleet and Verizon Connect.